Best Liability Claims Adjusters Podcasts (2025)

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FF, PBF, MT - oil & biofuel & getting a jumpstart on valuations 26:10

Play Pause

3d ago26:10

26:10

Dale talks about how PBF stock might be undervalued despite a refinery fire a few months ago. Dale also talks about how FF stock has surprisingly low cyclically adjusted valuation ratios (even as the current US administration shows signs of support for the biofuels industry), and how a stock with a few rough years in the past might quietly climb ba…

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How to Assess Security and Safety in Schools K-12: The Product War Continues. 29:16

4d ago29:16

29:16

Expert Service Provider Joe Hendry from Qualified Member Cosecure Enterprise Risk Solutions addresses liability and risk associated with assessing security and safety in schools.By Best's Recommended Insurance Attorneys & Adjusters

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Episode #72 - Let Freedom Ring Adjuster Superpowers 43:33

9d ago43:33

43:33

Send us a text In this episode of The Art of Adjusting® Podcast, Chantal and Sandy explore the superpowers that adjusters need to thrive in one of the most demanding and misunderstood professions. From clear communication and empathy to pattern recognition and relentless follow-through, adjusters wear many capes—whether they realize it or not. You’…

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Episode #71 When the Damage Is Repaired But the Stigma Remains 48:57

23d ago48:57

48:57

Send us a text What happens when a rental property is fully repaired after a tragic event… but no one wants to live there? In this episode, Chantal and Sandy tackle a tough listener question from Dave Iadanza about insurance coverage, loss of rent, and reputational harm after a violent crime. We walk through the real-life case of a triple homicide …

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Defining the "perfect stock", plus Initial takes on RGP, GRVY, MZDAY, FUJHY 46:49

26d ago46:49

46:49

In this episode, Dale defines what he looks for in a perfect stock: 1. A business with five low cyclically adjusted ratios. 2. A business with low competition, several clients, not capital intensive. 3. A business with a solid management team. Verbal disclosures read from 0:16 - 1:21 . General information and full disclosures for Dale’s Solo Invest…

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Episode #70 - How Agents, Risk Managers, and Adjusters Can Actually Get Along 55:37

1M ago55:37

55:37

Send us a text In this episode of The Art of Adjusting® Podcast, Chantal is joined by guest co-host Sandy Avina to unpack the messy—but fixable—world of insurance collaboration. What happens when adjusters, agents, and risk managers all think they’re steering the ship? Spoiler: chaos. But it doesn’t have to be that way. We cover: ✔️ The surprising …

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Episode #69 - The Leadership Ladder: Amy Cooper Shares RISE's Vision for Insurance Professionals 24:51

2M ago24:51

24:51

Send us a text Ever wondered what it takes to transform an entire industry's culture? Amy Cooper, founder and CEO of RISE (Rising Insurance Star Executives), joins the Art of Adjusting podcast to reveal exactly how she's making it happen in the insurance world. "I wanted this and it didn't exist for me, so I just said, ok, I'm going to build it," A…

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Crash & Con: Navigating Staged Accident Fraud 13:47

2M ago13:47

13:47

Attorneys Jeffrey Rapattoni and Adam Calvert from the law firm Marshall Dennehey discuss common staging tactics impacting commercial auto and trucking transportation litigation.By Best's Recommended Insurance Attorneys & Adjusters

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BDL a value play? Plus thoughts on SG & BLMN 22:20

2M ago22:20

22:20

Dale values symbol BDL and talks about the benefits of diverse menus in the restaurant business. Verbal disclosures read from 1:18-2:27. General information and full disclosures for Dale’s Solo Investors Podcast LLC are listed here: dalex5.podbean.com Sign up for Guru Focus: https://www.gurufocus.com/?affid=213fdcd9248dba7b149775aea75327e1 , click …

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Episode #68 - Understanding the Hard and Soft Insurance Market 1:06:38

2M ago1:06:38

1:06:38

Send us a text The hard and soft market cycle remains one of the insurance industry's most powerful yet least understood forces. In this eye-opening conversation with industry veteran Chris Burand, we peel back the curtain on what's really happening within carrier boardrooms during the current market hardening. Most insurance professionals under 40…

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Episode #67 - Claims That Haunt Us: What Keeps Adjusters Up at Night? 45:13

2M ago45:13

45:13

Send us a text What keeps insurance adjusters up at night? From catastrophic losses that inspire genuine nightmares to the frustration of policy limitations that leave families vulnerable, our latest episode delves into the claims that haunt adjusters long after they're closed. Bill and Chantel share their most memorable cases, including the heart-…

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Five Cyclically Adjusted Valuation Ratios 20:04

3M ago20:04

20:04

Dale talks about five Cyclically Adjusted Valuation Ratios: Cyclically Adjusted Enterprise Value to EBIT (CAEE™) , Cyclically Adjusted Price to Book (CAPB™), Cyclically Adjusted Enterprise Value to EBITDA (CAEVE™), Cyclically Adjusted Enterprise Value to Free Cash Flow (CAEF™), and Cyclically Adjusted Enterprise Value to Gross Profit (CAEG™) . Verb…

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Measuring Medical Expenses in Malpractice Cases: Time for an Overdue Course Correction 19:10

3M ago19:10

19:10

Qualified Member expert service provider Dan Thompson from DeeGee Rehabilitation Technologies, Ltd. addresses determining reasonable value in medical malpractice cases.By Best's Recommended Insurance Attorneys & Adjusters

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CAEE™ Ratio 18:55

3M ago18:55

18:55

Dale discusses a novel approach to valuing individual stocks. Verbal Disclosures read from 2:54 - 3:50 . General information and full disclosures for Dale’s Solo Investors Podcast LLC are listed here: dalex5.podbean.com Sign up for Guru Focus: https://www.gurufocus.com/?affid=213fdcd9248dba7b149775aea75327e1 , click "Book a Demo" CAEE™ Ratio — Pate…

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BFH , Credit card duopolies , retail stocks benefit? 23:14

3M ago23:14

23:14

Dale talks about BFH , Credit card duopolies , and how retail stocks benefit. Episode starts at 0:15 . Verbal Disclosures read from 0:50 - 2:00. General information and full disclosures for Dale’s Solo Investors Podcast LLC are listed here: dalex5.podbean.com Sign up for Guru Focus: https://www.gurufocus.com/?affid=213fdcd9248dba7b149775aea75327e1 …

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Episode #66 - Start Repairs or Sit Tight? The Catch-22 of Property Damage Claims 47:29

3M ago47:29

47:29

Send us a text Every adjuster encounters that frustrating situation where an insured has received their claim check but refuses to start repairs. They're stuck in limbo, paralyzed by the belief that beginning work means surrendering their right to coverage for additional damages that might be discovered later. This episode explores the psychology b…

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Episode #65 - Matching Madness: Why Your Neighbor's New Roof Doesn't Mean You Get One Too 47:24

4M ago47:24

47:24

Send us a text To understand how hail damage affects buildings and insurance claims requires understanding both the technical aspects of damage assessment and the human element of homeowner expectations. In this enlightening solo episode, Chantel Roberts dives deep into the world of structural and roof hail damage claims, offering critical insights…

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Dole Foods an asset play? 35:46

4M ago35:46

35:46

Correction: In this episode, I mistakenly referenced the wrong land valuation for Dole. Dole had a certain number of acres publicly listed on their website. However, just because a company operates on land doesn’t necessarily mean they own it. I initially assumed Dole owned certain land in the Philippines, but after revisiting their 10-K and 20-F f…

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Episode #64: Dents and Dollars: The Real Impact of Hail on Your Vehicle 49:56

4M ago49:56

49:56

Send us a text When the sky pelts your vehicle with ice, the damage goes far beyond cosmetic dents—it triggers a cascade of insurance decisions that could impact your wallet for years to come. In this comprehensive guide to automotive hail damage claims, Bill and Chantel tackle the complex world of total loss declarations, salvage titles, and dimin…

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Biomechanics and Impact on Cases 18:33

4M ago18:33

18:33

Grace Oswald from Qualified Member Expert Service Provider S-E-A discusses Biomechanics and impact on cases and claims.By Best's Recommended Insurance Attorneys & Adjusters

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Net net stock - VNDA 29:18

4M ago29:18

29:18

Dale values symbol VNDA and talks about the benefits and risks of "net-net" stocks. Verbal disclosures read from 2:27 - 3:40. General information and full disclosures for Dale’s Solo Investors Podcast LLC are listed here: dalex5.podbean.com Sign up for Guru Focus: https://www.gurufocus.com/?affid=213fdcd9248dba7b149775aea75327e1 , click "Book a Dem…

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Workers’ Compensation Claims and Safety for Remote Employees 20:54

4M ago20:54

20:54

Expert Service Provider Janine McCartney from HHC Safety Engineering Services and HHC Safety Consulting Services, Corporation discusses workers’ compensation claims related to employees working from home.By Best's Recommended Insurance Attorneys & Adjusters

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Episode #63: Claims Made vs. Occurrence: Unpacking Insurance Policies 57:51

5M ago57:51

57:51

Send us a text This week’s podcast dives into the world of claims made versus occurrence policies, shedding light on their significant differences and implications for those in the insurance industry. Our guest expert, Fred Fisher, shares valuable insights gained from decades in the field, offering critical information for both current and aspiring…

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Litigating Mold Cases 19:17

5M ago19:17

19:17

Expert Service Provider Dr. Ernest P. Chiodo discusses the complexity of mold cases and what attorneys must prove in the court room.By Best's Recommended Insurance Attorneys & Adjusters

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Episode #62: Resilience & Relationships: The Human Side of Adjusting with Heather Blevins 59:13

5M ago59:13

59:13

Send us a text In this episode, we sit down with Heather Blevins, the renowned "Insurance Rebel," to explore the crucial role of resilience and relationships in claims adjusting. As professionals in a high-stakes, high-stress industry, adjusters face unique challenges that require more than technical expertise—they need strong connections and a sup…

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Episode #61: The Insurance Implications of Sex Trafficking Lawsuits 52:28

5M ago52:28

52:28

Send us a text In this thought-provoking episode of The Art of Adjusting® Podcast, hosts Bill Auten of Auten Claims Management and Chantal Roberts of CMR Consulting dive into a challenging and highly relevant topic: the intersection of insurance coverage and liability in sex trafficking lawsuits. The discussion begins with an overview of what const…

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Structured Settlements in Employment Practices Liability Claims 12:21

6M ago12:21

12:21

Dan Finn of Finn Financial Group discusses the benefits of structured settlements in resolving employment practices liability claims.By Best's Recommended Insurance Attorneys & Adjusters

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Episode #59: Who’s Liable When Your Car is Stolen? 42:52

6M ago42:52

42:52

Send us a text In this episode of The Art of Adjusting®, William and Chantal dive into a listener's question about liability coverage for stolen vehicles and expand the discussion by exploring related topics from various Reddit subreddits focused on the insurance claims industry. They break down the key question of whether a vehicle owner is liable…

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Episode #60: Navigating Policy Challenges During California's Wildfire Crisis 48:10

6M ago48:10

48:10

Send us a text This episode uncovers the critical challenges insurance adjusters face during wildfires, focusing on the complexities of coverage and claims amidst catastrophic losses. The hosts explore key policy exclusions, the role of governmental actions, commentary and opinion that can be found on Facebook and Reddit, and the emotional toll on …

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Episode #58: Unlocking the Power of Open Records with Mike Connell 40:42

6M ago40:42

40:42

Send us a text In this episode of The Art of Adjusting®, Chantal and William welcome Mike Connell, CEO and Co-Founder of Risk Jockey, Inc., to explore the complex world of open records and Freedom of Information Act (FOIA) requests. With decades of experience as a licensed private investigator specializing in accident investigations, Mike shares in…

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Episode #57: Tree Liability and Risk Management: Insights from Marty Shaw 47:42

7M ago47:42

47:42

Send us a text In this episode of The Art of Adjusting® Podcast, hosts William Auten and Chantal Roberts welcome Marty Shaw, RCA, BCMA, TRAQ, TPAQ, a globally recognized consulting arborist and author of The Professional Amenity Plant Appraisal Handbook. With nearly three decades of consulting experience, Marty is one of the few arborists worldwide…

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Reducing Risk: Why Real Estate Brokerages are Especially Vulnerable to Fraudsters 10:46

7M ago10:46

10:46

Expert Service Provider Richard Rosenblum, CFE, CFCS discusses why real estate brokers are vulnerable to fraudsters and recommendations to reduce risk.By Best's Recommended Insurance Attorneys & Adjusters

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Episode #56 - Breaking Bias: Avoiding Confirmation Bias in Claims Handling 44:55

7M ago44:55

44:55

Send us a text In this episode, William and Chantal dive into the critical issue of confirmation bias in insurance claims handling. They explore how biases—both conscious and unconscious—can affect claims processes, leading to misinterpretations and errors. Drawing from their extensive experience, they highlight the importance of: Peer Review Proce…

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Episode #55: Giving Thanks: Lessons from Life, Insurance, and Collaboration 47:57

8M ago47:57

47:57

Send us a text In this Thanksgiving-themed episode of The Art of Adjusting®, hosts Chantal Roberts and William Auten reflect on gratitude, from personal appreciation to professional growth. They discuss health insurance complexities, health insurance, document management strategies, and evolving practices in the insurance industry, including the po…

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Trends in Pipeline Explosion Cases 20:13

8M ago20:13

20:13

Expert Service Provider Janine McCartney from HHC Safety Engineering Services and HHC Safety Consulting Services, Corporation discusses pipeline explosion incidents and common workplace safety deficiencies that cause them.By Best's Recommended Insurance Attorneys & Adjusters

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Episode #54 - From Lost Wages to Life Changes -The Art of Assessing Damages 1:17:58

8M ago1:17:58

1:17:58

Send us a text In this episode of The Art of Adjusting® Podcast, host Bill Auten takes listeners on a detailed journey through the complexities of evaluating damages in liability claims. Perfect for claims adjusters, legal professionals, and anyone interested in the finer points of claims management, this episode unpacks how to determine fair compe…

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Navigating Through Bicycle Claims 30:02

8M ago30:02

30:02

Alexander LaRiviere from expert service provider Bicycle Accident Investigations addresses typical bicycle mechanical failures and the impact on trials and cases.By Best's Recommended Insurance Attorneys & Adjusters

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Episode #53 - Transparency in Adjustment: Public Adjusters Breaking Down Barriers 1:03:47

9M ago1:03:47

1:03:47

Send us a text In this insightful episode of The Art of Adjusting®, hosts Chantal Roberts and William Auten are joined by David Princeton, principal consultant at Advocate Claim Service, to discuss the complex roles of public adjusters in the insurance industry. They explore the profession’s intricacies, emphasizing the crucial roles of transparenc…

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Episode #52 - Slip and Fall Investigations: Five Defenses You Need to Know 21:59

9M ago21:59

21:59

Send us a text In this episode of The Art of Adjusting®, William Auten takes a deep dive into one of the most common liability claims: slip and fall cases, particularly those involving snow and ice conditions. William outlines five essential defenses adjusters and attorneys must consider when investigating these claims, such as the storm in progres…

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Episode #51 - What We Love About Being a Claims Adjuster 53:13

10M ago53:13

53:13

Send us a text In this episode, Chantal and William share their personal journeys into the world of claims adjusting, offering insight into what fuels their passion for the profession. They explore the fulfilling aspects of the job, memorable cases that have left a lasting impact, and the unique challenges that come with navigating difficult situat…

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Mitigating System Control Failures 14:34

10M ago14:34

14:34

Rob van Akelijen, P.E., CFEI from expert service provider S-E-A addresses industrial automation and control systems and mitigating potential failures.By Best's Recommended Insurance Attorneys & Adjusters

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Episode #50 - Multi-Line Adjusting: Tackling Property, Liability, and Everything in Between 1:02:02

10M ago1:02:02

1:02:02

Send us a text Join hosts Chantal Roberts and William Auten as they celebrate the 50th episode of The Art of Adjusting® podcast with an in-depth discussion on the world of multi-line adjusting. They break down the benefits of holding a general adjuster’s license and the flexibility it brings, while also exploring the unique challenges of handling b…

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Episode #49 - From Army Investigator to Insurance Expert: Insights from Barry Zalma 56:06

11M ago56:06

56:06

Send us a text In this episode, Chantal Roberts and William Auten welcome Barry Zalma, a seasoned insurance industry professional with over 56 years of experience. The trio discusses the changing role of insurance adjusters, their relationship with policyholders, and the current challenges faced by the industry. Barry shares his journey from a mili…

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Understanding How OSHA’s Multiemployer Worksite Citation Policy Impacts Construction Claims 22:02

11M ago22:02

22:02

Expert Service Provider and Senior Safety Engineer Dr. Janine McCartney from HHC Safety Engineering Services and HHC Safety Consulting Services, Corporation discusses construction claims impacted by OSHA’s Multiemployer Worksite Citation Policy.By Best's Recommended Insurance Attorneys & Adjusters

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Episode #48 - Balancing Obligations: The Art of Ethical Claims Handling 53:43

11M ago53:43

53:43

Send us a text In this episode of The Art of Adjusting®, hosts Chantal and William dive deep into the duties and responsibilities that insurance carriers have towards third-party claimants. They explore the fine line between contractual and moral obligations, emphasizing the importance of maintaining goodwill and treating claimants with respect to …

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Episode #47 - Ethics and Professionalism in Claims Handling: Lessons from Quentin Brogdon 50:01

12M ago50:01

50:01

Send us a text In this episode of The Art of Adjusting® Podcast, host Chantal Roberts welcomes Quentin Brogdon, an experienced trial lawyer and former insurance defense attorney, recommended by Nancy Germond. Quentin shares invaluable insights from his extensive career, offering a unique perspective on the relationship between insurers, adjusters, …

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“Ununiformed Uniforms”- Avoiding Claims for Denial of Participation in Sports 12:50

12M ago12:50

12:50

Qualified Member Attorney Al Goldberger discusses legal implications when an athlete is denied participating in a game.By Best's Recommended Insurance Attorneys & Adjusters

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Episode #46 - Level Up: Your Guide to Becoming an Expert Adjuster 1:00:38

12M ago1:00:38

1:00:38

Send us a text Join Chantal and William on this episode of The Art of Adjusting® Podcast as they dive deep into the journey of becoming an expert claims adjuster. They break down the career path from novice to seasoned professional, emphasizing the value of experience, continuous learning, and self-education. You'll hear them discuss the importance…

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Episode #45 - On Two Wheels: The Insurance Dynamics of E-Bikes 59:27

1y ago59:27

59:27

Send us a text Happy Independence Day! We think you will find this to be an educational episode. William and Chantal discuss several challenging subjects related to motor vehicles and homeowner policies. They explore car classifications, modernizing policies, and the roles of claims adjusters. They analyze how changing policyholder needs and new te…

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Episode #44 - Adjusting to AI: The New Frontier in Claim Management 50:27

1y ago50:27

50:27

Send us a text Hosts Bill and Chantal are joined by special guest Luis Diaz, a thought-provoking entrepreneur with a passion for technology and insurance claims. https://www.linkedin.com/in/luisarturodiaz/ https://www.gobeyondroadmap.com/ In this episode, they explore the transformative impact of artificial intelligence on the insurance claims proc…