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Episode #79 - Experts in Claims — When & Why to Call Them

The Art of Adjusting® Podcast

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🏈 Adjusters can’t do it all — sometimes you need to call in the experts.

Heather and Chantal dig into the world of experts in claims. From engineers and origin-and-cause investigators to claims handling experts, we explore:

  • When adjusters should bring in specialized help (and when not to).
  • Why “being an expert” takes more than Google or self-proclamation.
  • How early expert involvement can save costs, reduce disputes, and even prevent bad faith.
  • The challenges (and humor) of expert testimony in court.

Think of it like football: adjusters may be the quarterbacks, but sometimes you need that skilled player to step in. Or in classic film noir terms (yes, Double Indemnity gets a mention) — adjusters are the Renaissance folks of insurance, but even Renaissance folks know when to call backup.

Listen in for practical takeaways, ethical insights, and a few laughs about what it really means to be an “expert” in claims.

#Insurance #Claims #Experts #Adjusting #TheArtOfAdjustingPodcast

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.
To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.
Promotions:

  • Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
  • The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

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Chapters

1. Setting the Stage: Adjusters’ World (00:00:00)

2. From Sunlight to Subject: Why Experts (00:02:30)

3. What Makes Someone an Expert (00:05:00)

4. The Quarterback Analogy for Claims (00:08:30)

5. Common Moments to Bring Experts In (00:12:30)

6. Proactive vs. Reactive Expert Use (00:18:30)

7. Mediation, Face-Saving, and Reports (00:23:00)

8. Early Red Flags at First Notice (00:27:30)

9. Codes, Coverage, and Engineers (00:32:00)

10. Incurred vs. Suffered: The Debate (00:36:30)

11. Roles: Experts Inform, Adjusters Decide (00:41:00)

12. Financial Experts and BI Claims (00:45:00)

13. Subrogation and Failure Analysis (00:49:00)

14. Preservation, Notice, and Spoliation (00:53:00)

79 episodes

#Business News #Careers #Business #News #William Auten & Chantal Roberts #Chantal Roberts #William Auten #Liability Claims Adjusters #Personal Injury Claims Investigation #Third-party Claims Management #Insurance Claims Investigation Services #Liability Claims Management #Third-party Liability Investigation #Personal Injury Liability Adjuster