Best Liability Claims Management Podcasts (2025)

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Homeowner Survival Guide: Claims, Contractors & Chaos 59:48

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2d ago59:48

59:48

Summary In this episode, Elizabeth Dodson and John Bodrozic share their harrowing experience with a water damage emergency in their home. They recount the chaotic moments when they were awakened by screaming smoke detectors, leading to the discovery of water pouring from their light fixtures. The couple discusses the immediate actions they took, in…

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Episode #79 - Experts in Claims — When & Why to Call Them 55:31

2d ago55:31

55:31

Send us a text 🏈 Adjusters can’t do it all — sometimes you need to call in the experts. Heather and Chantal dig into the world of experts in claims. From engineers and origin-and-cause investigators to claims handling experts, we explore: When adjusters should bring in specialized help (and when not to). Why “being an expert” takes more than Google…

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Managing Risk — Insurance Policies and Program Design 26:51

2d ago26:51

26:51

In this episode of Bulletproof Your Marketplace, Jeremy Gottschalk dives into one of the most critical yet often misunderstood aspects of scaling digital platforms: insurance program and policy design.Joined by Garrett Johnston, Senior Vice President at Marsh with more than 25 years of experience in the commercial insurance industry, They explore h…

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A Guide to Selling Your Medical Practice 50:44

11d ago50:44

50:44

AND, UNDERSTANDING PRIVATE EQUITY OPTIONS AND PRACTICE VALUATIONS AS YOU PREPARE TO SELL OR EXIT YOUR Practice Preparing to sell your medical practice is a complex process that requires careful planning and foresight. Starting early and conducting a thorough internal review, including financial and legal documentation, sets the foundation for a suc…

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Regaining Total Clarity and Control Over Your Business Finances 1:05:31

11d ago1:05:31

1:05:31

Our guest today is Katie, Owner of Coal Creek Ledgers "With over a decade of experience in managing business finances, I help owners like you cut through the noise, get clear on your numbers, and make confident decisions. I started this firm to help business owners step into their role as strategic leaders—not just operators. This is about more tha…

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10X Improvement in Value: Healthcare's "Experience" Economy with Shareef Mahdavi 48:46

15d ago48:46

48:46

Our guest today is Shareef Mahdavi. Shareef Mahdavi created the PX90 Practice Transformation program as the latest expression of his three-decade career helping doctors, practices, and companies in elective, self-pay medicine succeed by focusing on patient experience. PX Ninety is an immersive, action-driven program that helps healthcare profession…

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Managing (the Inevitable) Incidents, Threats, Claims, and Crises 16:37

16d ago16:37

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In this episode of Bulletproof Your Marketplace, Jeremy Gottschalk—author of the book and host of the podcast—sits down with Jimmy Toy, Chief Legal Officer at Articor Group, parent company of Redbubble and TeePublic. With platforms that receive tens of thousands of user-generated uploads every day, Jimmy brings his expertise in legal policy, govern…

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Episode #78 - The IA Glow Up & Grow Up- With 3 C’s and an H 1:01:39

16d ago1:01:39

1:01:39

Send us a text Independent adjusting—explained by the people shaping it. Chantal and co-host Heather sit down with Chris Stanley (IA Path) and Calvin Newman (MOCAT) to discuss the realities of an IA career: the challenges, opportunities, and how to thrive long-term. 💡 Topics covered: Independent adjusters as entrepreneurs The gap in training and fo…

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2025 Industry Conference - FAQs on Concierge Medicine FORUM 26:37

19d ago26:37

26:37

Register, see agenda, workshops, schedule, exhibitors and speakers and learn more at www.ConciergeMedicineForum.com

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Trust and Safety — Creating Your Own Best Practices 17:56

30d ago17:56

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In this episode of Bulletproof Your Marketplace, we explore one of the most pressing challenges facing digital platforms today: trust and safety. Joining us is Anna Pogreb, Senior Risk Strategist at EverC, who brings experience in compliance, risk, and marketplace operations.Together, we unpack how marketplaces have become a prime target for illici…

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Episode #77 - The Myth of the Bad Faith Boogeyman 1:01:07

30d ago1:01:07

1:01:07

Send us a text Not every denied claim is bad faith. Not every mistake is a lawsuit waiting to happen. So why does it sometimes feel like “bad faith” is lurking around every corner? In this episode, Chantal and Heather Blevins (The Insurance Rebel) tackle the myths and realities of bad faith in insurance claims. They break down what bad faith really…

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From Honey-Do to Honey-Done - Smarter Home Maintenance 40:46

1M ago40:46

40:46

Summary In this episode of the Be a Smarter Homeowner podcast, hosts Elizabeth Dodson and John Bodrozic discuss essential home maintenance tasks that homeowners often overlook. They emphasize the importance of understanding different categories of maintenance, including preventative and inspection-oriented tasks. The conversation covers various ins…

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OIG Alerts, RPM, Medicare and Your Practice: The Impact 1:33:48

1M ago1:33:48

1:33:48

Remote Patient Monitoring (RPM) has grown into a $500 million market in 2024, underscoring the remarkable demand for connected care solutions. This growth is more than just a number—it reflects a structural shift in how Medicare is approaching primary care. By Editor-in-Chief, Concierge Medicine Today/The DocPreneur Leadership Podcast Fall/Winter 2…

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Trust and Safety — Creating Your Own Best Practices 21:22

1M ago21:22

21:22

In this episode of Bulletproof Your Marketplace Podcast, host Jeremy Gottschalk welcomes Jeff Sakasegawa, Trust and Safety Architect at Persona, who draws on over 15 years of experience for a deep dive into the chapter Creating Your Own Best Practices.The conversation explores why identity verification is foundational, why words and transparency ma…

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HSA Accounts vs. Account Holders and Cash Only Sub $99 Primary Care Considerations 50:54

1M ago50:54

50:54

Disclaimers: THIS SITE AND ANY OTHER CMT MANAGED OR OWNED WEB PROPERTY by Concierge Medicine Today, LLC (herein CMT) DOES NOT OFFER MEDICAL, FINANCIAL, LEGAL, OR OTHER PROFESSIONAL ADVICE. ERRORS OR OMISSIONS MAY OCCUR ON THIS SITE. The content is primarily designed for general informational purposes, targeting a healthcare professional audience. A…

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Episode #76 - Back to School with the Unfair Claims Practices Act 1:00:23

1M ago1:00:23

1:00:23

Send us a text ✏️ School’s back in session—and so is claims compliance. In this episode, Chantal and Heather Blevins break down the Unfair Claims Settlement Practices Act and what it really means for adjusters in today’s high-pressure environment. From documentation do’s and don’ts to why clear, proactive communication can keep you out of hot water…

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Data Privacy and Data Security — Policies and Practices 16:57

2M ago16:57

16:57

In this episode of Bulletproof Your Marketplace, Jeremy Gottschalk sits down with seasoned legal counsel Krishan Thakker to unpack how user contracts and robust privacy practices can act as liability shields for digital platforms.Drawing on over 15 years advising global technology, e-commerce, and social media companies, Krish shares his expertise …

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Episode 17: Public Nuisance Claims 18:39

2M ago18:39

18:39

GT Shareholder Frank Citera joins host Greg Nylen for a discussion of public nuisance claims, which have taken center stage in mass tort actions.

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Navigating Home Complexity with HomeZada 38:02

2M ago38:02

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Summary In this episode of the Be a Smarter Homeowner podcast, Elizabeth Dodson and John Bodrozic discuss the complexities of homeownership and how HomeZada serves as a comprehensive platform to manage various aspects of home management. They explore the interconnectedness of home inventory, maintenance, financial insights, and the limitations of u…

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User Contracts as Liability Shields — Terms of Use 15:40

2M ago15:40

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In this episode of Bulletproof Your Marketplace, Jeremy sits down with attorney Krishan Thakker to explore the critical role of Terms of Use as liability shields. With over 15 years of experience advising companies like Wish, Match Group, and Meta, Krishan explains why these agreements are far more than legal formalities: they are a platform’s firs…

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FAQs About Physician Recruitment for Your Gradual Retirement and Succession

2M ago

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Today we unpack some of healthcare's succession and retirement trends Doctors should know about when considering hiring, replacing and leaving medicine better than how it found you! Craig Fowler, Founder & President of the Athenic Group, which helps Hospitals, Medical Practice Owners, UCs, Nurses, PAs, Doctors and others solve their healthcare recr…

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Episode #75 - Certificates of Insurance: The Most Misunderstood Document in Insurance 56:22

2M ago56:22

56:22

Send us a text Certificates of Insurance (COIs) look simple—but behind that one page is a world of fine print, pitfalls, and potential fraud. In this episode, Chantal and Sandy talk with Scott Margraves, a 33-year insurance veteran and founder of COI’s R Us, about what COIs actually do (and don’t) prove. You’ll hear: Why 9 out of 10 COIs are issued…

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Foreseeable Use- From a Risk Management and Safety Perspective 20:16

2M ago20:16

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Expert Service Provider Janine McCartney from HHC Safety Engineering Services and HHC Safety Consulting Services, Corporation addresses foreseeable use analysis and what methods a manufacturer uses in determining product hazards.By Best's Recommended Insurance Attorneys & Adjusters

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From the Vault: Concierge Medical Practice Valuation 101: What Is My Practice Worth? 45:55

2M ago45:55

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Helping Physicians Better Understand the Business Valuation Models Used in the Marketplace Guest Presenter: Chris Staples, CFP®, AIF®, Owner of Wealth 360, LLC, Buford, Georgia, United States Host: Michael Tetreault, CGSP® Learn More: https://wealth360advisors.com/ Recording Date: 2020 (C) Concierge Medicine Today, LLC. All rights reserved. About C…

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The Smart Way to Inventory Your Home—Photos, Videos & AI 36:04

2M ago36:04

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Summary In this episode of the Be a Smarter Homeowner podcast, hosts Elizabeth Dodson and John Bodrozic discuss the importance of taking a home inventory and provide practical tips on how to get started. They emphasize the significance of documenting valuable items through photographs and videos, and how using tools like HomeZada can streamline the…

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How CDA Section 230 Protects Your Platform 16:14

2M ago16:14

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In this episode of the Marketplace Risk Platforms Podcast x Bulletproof Your Marketplace, Jeremy is joined by risk and regulatory compliance expert Yee Carter to unpack the importance — and potential future — of CDA Section 230 protections for online platforms. Drawing from her experience at Google, X, and in government, Yee explains how Section 23…

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Scarcity Marketing Explained: Application in healthcare. 23:18

2M ago23:18

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What if you positioned your practice like Tim Hortons in the land of Dunkin’? By Editor-in-Chief, Concierge Medicine Today/Host, The DocPreneur Leadership Podcast So, I’m riding shotgun with my teenage son who some of you have met, Matthew, riding through Moose Jaw, Saskatchewan (yes, that’s a real place in Canada—not a children’s book or a lumberj…

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Episode #74 - Adjusters, Reserves, and the Fine Line Between Insolvency and Bankruptcy 43:52

2M ago43:52

43:52

Send us a text In this episode of The Art of Adjusting® Podcast, Chantal and Sandy break down the often-confused differences between bankruptcy, insolvency, and reserves—and why every adjuster should understand how their decisions impact a carrier’s financial stability. From SpongeBob memes to real-life cautionary tales, they show how financial ins…

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Why Are There So Many Concierge Medicine Practice Transactions? 1:15:52

2M ago1:15:52

1:15:52

Most physician owners of concierge medicine practices do not have experience going through a practice sale or major partnership transaction -- here are some helpful and practical recommendations to consider. By Dana Jacoby and Gary Herschman[1] Over the last several years there has been a growing trend of consolidation and partnership transactions …

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Episode #73 - When Claims Get Ugly: Mastering the Tough Conversations 51:34

3M ago51:34

51:34

Send us a text Ever had to break bad news to a policyholder already on the verge of tears—or threats? In this episode, Chantal and Sandy share real-world strategies adjusters actually need (no vanilla “just be empathetic!” advice here). 🎙️ You’ll learn: ✅ What to do when a claimant starts crying—or yelling ✅ How to set expectations without sounding…

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Update to the HIPAA Privacy Rule to Support Reproductive Healthcare Privacy Compliance 33:21

3M ago33:21

33:21

In this episode of 1st Talk Compliance, Kevin Chmura is joined by Rachel Rose, JD, MBA, as they discuss recent changes to the HIPAA Privacy Rule to Support Reproductive Health Care and Privacy in relation to recent court rulings. This rule, which went into effect in April of 2024, still has certain components which practices need to know about and …

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Would your practice survive if you took a were no longer in it? 45:22

3M ago45:22

45:22

While it’s easy to pick on concierge medicine practice for its highly visible moniker, small medical offices outside of this niche space are often more guilty of this than concierge practices. Here are ten compelling reasons why this marketing strategy is flawed: By Editor-in-Chief, Concierge Medicine Today While concierge medicine aims to deliver …

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Only a small percentage of Health Savings Account owners will take advantage of this opportunity initially 29:59

3M ago29:59

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Only a small percentage of Health Savings Account owners will take advantage of this opportunity initially, but the number may grow in the future when HSA-qualified plan enrollees realize how cost certainty for primary care, a focus on maintaining health, and assistance in navigating other care based on price and quality dovetail with their financi…

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FF, PBF, MT - oil & biofuel & getting a jumpstart on valuations 26:10

3M ago26:10

26:10

Dale talks about how PBF stock might be undervalued despite a refinery fire a few months ago. Dale also talks about how FF stock has surprisingly low cyclically adjusted valuation ratios (even as the current US administration shows signs of support for the biofuels industry), and how a stock with a few rough years in the past might quietly climb ba…

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How to Assess Security and Safety in Schools K-12: The Product War Continues. 29:16

3M ago29:16

29:16

Expert Service Provider Joe Hendry from Qualified Member Cosecure Enterprise Risk Solutions addresses liability and risk associated with assessing security and safety in schools.By Best's Recommended Insurance Attorneys & Adjusters

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New HSA Provisions and Who Bears The Weight of Education In Your DPC Practice 26:26

3M ago26:26

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The second provision solves a somewhat arcane HSA problem for individuals and families that have a special arrangement with their primary care doctor, known as a “direct primary care” arrangement. Under these arrangements, people pay their doctor a monthly (or annual) fee instead of paying their doctor only when they are seen in person. Today, DPC …

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The [Patient] Churn Concern 21:28

3M ago21:28

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"Focus on the why people stay — not just that they can leave." By Editor-in-Chief, Concierge Medicine Today Why are some small medical offices in low cost (i.e. sub $99/pmpm) cash-only subscription-based healthcare delivery talking so much [in the past year I've noticed!] about "the churn", "you can leave at anytime" or telling patients, "There's t…

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Episode #72 - Let Freedom Ring Adjuster Superpowers 43:33

3M ago43:33

43:33

Send us a text In this episode of The Art of Adjusting® Podcast, Chantal and Sandy explore the superpowers that adjusters need to thrive in one of the most demanding and misunderstood professions. From clear communication and empathy to pattern recognition and relentless follow-through, adjusters wear many capes—whether they realize it or not. You’…

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How to Be a Smarter Multi-Homeowner 29:12

3M ago29:12

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Summary: In this episode of the Be a Smarter Homeowner podcast, hosts Beth Dodson and John Bodrozic discuss the complexities of managing multiple homes, including rental properties, vacation homes, and family residences. They emphasize the importance of home maintenance, inventory management, and understanding the financial implications of owning m…

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TruAge epigenetic test tells you how old you really are on the cellular level. 1:00:08

3M ago1:00:08

1:00:08

Hannah Went is the Co-Founder of TruDiagnostic, a leading health data company and CLIA-certified laboratory that specializes in epigenetic testing and research.. Hannah is also the creator and host of the Everything Epigenetics Podcast. She is a molecular biologist by day and content creator by night and speaks with the most knowledgeable physician…

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The Seasonal Guide to Home Maintenance 36:59

3M ago36:59

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Summary: In this episode of the Be a Smarter Homeowner podcast, hosts Beth Dodson and John Bodrozic delve into the essential topic of home maintenance. They discuss what constitutes home maintenance, the importance of seasonal upkeep, and the necessity of having a maintenance schedule. The conversation also touches on the choice between DIY tasks a…

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Our Summertime Annual Daddy-Daughter Podcast#! 22:22

3M ago22:22

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Today we jump on the airwaves with my daughter. We asked her 20-specific questions about healthcare, her Doctor's office experiences and what we can all do a little bit better to improve the healthcare experience for the next-generation patient! Enjoy!

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"Welcome to an easier way to pay for healthcare." 45:43

3M ago45:43

45:43

"When I was in grad school Mark Zuckerberg rented my house to move 'TheFacebook' to California as seen in The Social Network." ~Andy Schoonover, CEO, CrowdHealth LISTEN TO FULL PODCAST EPISODE LEARN MORE, Visit: https://www.joincrowdhealth.com/ CrowdHealth provides you a portfolio of tools, seamlessly woven together, that creates a beautiful, low c…

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Episode #71 When the Damage Is Repaired But the Stigma Remains 48:57

4M ago48:57

48:57

Send us a text What happens when a rental property is fully repaired after a tragic event… but no one wants to live there? In this episode, Chantal and Sandy tackle a tough listener question from Dave Iadanza about insurance coverage, loss of rent, and reputational harm after a violent crime. We walk through the real-life case of a triple homicide …

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Unlocking Homeowner AI: Your Financial Ally 38:07

4M ago38:07

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Summary: In this episode of the Be a Smarter Homeowner podcast, hosts Beth Dodson and John Bodrozic discuss the importance of financial visibility for homeowners through the use of Homeowner AI. They explore how homeowners can track their home value, equity, and expenses, emphasizing the need for ongoing financial awareness. The conversation includ…

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Defining the "perfect stock", plus Initial takes on RGP, GRVY, MZDAY, FUJHY 46:49

4M ago46:49

46:49

In this episode, Dale defines what he looks for in a perfect stock: 1. A business with five low cyclically adjusted ratios. 2. A business with low competition, several clients, not capital intensive. 3. A business with a solid management team. Verbal disclosures read from 0:16 - 1:21 . General information and full disclosures for Dale’s Solo Invest…

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From Wishlist to Budget: AI-Powered Remodeling with HomeZada 47:57

4M ago47:57

47:57

Summary: In this episode, Beth Dodson and John Bodrozic explore the complexities of home improvement projects, focusing on the role of AI in remodeling. They discuss the challenges homeowners face in decision-making, budgeting, and material selection, emphasizing the importance of thorough research. The conversation highlights the potential of Home…

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The Role of Compliance Programs in Mitigating False Claims Act Liability 36:11

4M ago36:11

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In this episode of 1st Talk Compliance, Kevin Chmura is joined by Rachel Rose, JD, MBA, as they discuss the False Claims Act in detail. The FCA, one of five federal laws built to combat fraud, waste, and abuse, is the government’s primary fraud fighting tool, with the healthcare industry paying the largest contributor in recoveries for over a decad…

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Episode #70 - How Agents, Risk Managers, and Adjusters Can Actually Get Along 55:37

4M ago55:37

55:37

Send us a text In this episode of The Art of Adjusting® Podcast, Chantal is joined by guest co-host Sandy Avina to unpack the messy—but fixable—world of insurance collaboration. What happens when adjusters, agents, and risk managers all think they’re steering the ship? Spoiler: chaos. But it doesn’t have to be that way. We cover: ✔️ The surprising …

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Smarter Remodeling: How Homeowner AI Transforms Project Planning 40:25

4M ago40:25

40:25

Summary: In this episode of Be a Smarter Homeowner, Beth Dodson and John Bodrozic tackle the world of home remodeling — and how Homeowner AI is making it easier, smarter, and far less overwhelming. From upgrading kitchens to redoing landscaping, remodeling is a massive industry filled with major decisions about budget, materials, and scope. Beth an…