Best Third Party Liability Investigation Podcasts (2025)

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Episode #72 - Let Freedom Ring Adjuster Superpowers 43:33

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9d ago43:33

43:33

Send us a text In this episode of The Art of Adjusting® Podcast, Chantal and Sandy explore the superpowers that adjusters need to thrive in one of the most demanding and misunderstood professions. From clear communication and empathy to pattern recognition and relentless follow-through, adjusters wear many capes—whether they realize it or not. You’…

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Episode #71 When the Damage Is Repaired But the Stigma Remains 48:57

23d ago48:57

48:57

Send us a text What happens when a rental property is fully repaired after a tragic event… but no one wants to live there? In this episode, Chantal and Sandy tackle a tough listener question from Dave Iadanza about insurance coverage, loss of rent, and reputational harm after a violent crime. We walk through the real-life case of a triple homicide …

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Episode #70 - How Agents, Risk Managers, and Adjusters Can Actually Get Along 55:37

1M ago55:37

55:37

Send us a text In this episode of The Art of Adjusting® Podcast, Chantal is joined by guest co-host Sandy Avina to unpack the messy—but fixable—world of insurance collaboration. What happens when adjusters, agents, and risk managers all think they’re steering the ship? Spoiler: chaos. But it doesn’t have to be that way. We cover: ✔️ The surprising …

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Episode #69 - The Leadership Ladder: Amy Cooper Shares RISE's Vision for Insurance Professionals 24:51

2M ago24:51

24:51

Send us a text Ever wondered what it takes to transform an entire industry's culture? Amy Cooper, founder and CEO of RISE (Rising Insurance Star Executives), joins the Art of Adjusting podcast to reveal exactly how she's making it happen in the insurance world. "I wanted this and it didn't exist for me, so I just said, ok, I'm going to build it," A…

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Episode #68 - Understanding the Hard and Soft Insurance Market 1:06:38

2M ago1:06:38

1:06:38

Send us a text The hard and soft market cycle remains one of the insurance industry's most powerful yet least understood forces. In this eye-opening conversation with industry veteran Chris Burand, we peel back the curtain on what's really happening within carrier boardrooms during the current market hardening. Most insurance professionals under 40…

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Episode #67 - Claims That Haunt Us: What Keeps Adjusters Up at Night? 45:13

2M ago45:13

45:13

Send us a text What keeps insurance adjusters up at night? From catastrophic losses that inspire genuine nightmares to the frustration of policy limitations that leave families vulnerable, our latest episode delves into the claims that haunt adjusters long after they're closed. Bill and Chantel share their most memorable cases, including the heart-…

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Episode #66 - Start Repairs or Sit Tight? The Catch-22 of Property Damage Claims 47:29

3M ago47:29

47:29

Send us a text Every adjuster encounters that frustrating situation where an insured has received their claim check but refuses to start repairs. They're stuck in limbo, paralyzed by the belief that beginning work means surrendering their right to coverage for additional damages that might be discovered later. This episode explores the psychology b…

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Episode #65 - Matching Madness: Why Your Neighbor's New Roof Doesn't Mean You Get One Too 47:24

4M ago47:24

47:24

Send us a text To understand how hail damage affects buildings and insurance claims requires understanding both the technical aspects of damage assessment and the human element of homeowner expectations. In this enlightening solo episode, Chantel Roberts dives deep into the world of structural and roof hail damage claims, offering critical insights…

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Episode #64: Dents and Dollars: The Real Impact of Hail on Your Vehicle 49:56

4M ago49:56

49:56

Send us a text When the sky pelts your vehicle with ice, the damage goes far beyond cosmetic dents—it triggers a cascade of insurance decisions that could impact your wallet for years to come. In this comprehensive guide to automotive hail damage claims, Bill and Chantel tackle the complex world of total loss declarations, salvage titles, and dimin…

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Episode #63: Claims Made vs. Occurrence: Unpacking Insurance Policies 57:51

4M ago57:51

57:51

Send us a text This week’s podcast dives into the world of claims made versus occurrence policies, shedding light on their significant differences and implications for those in the insurance industry. Our guest expert, Fred Fisher, shares valuable insights gained from decades in the field, offering critical information for both current and aspiring…

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Episode #62: Resilience & Relationships: The Human Side of Adjusting with Heather Blevins 59:13

5M ago59:13

59:13

Send us a text In this episode, we sit down with Heather Blevins, the renowned "Insurance Rebel," to explore the crucial role of resilience and relationships in claims adjusting. As professionals in a high-stakes, high-stress industry, adjusters face unique challenges that require more than technical expertise—they need strong connections and a sup…

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Episode #61: The Insurance Implications of Sex Trafficking Lawsuits 52:28

5M ago52:28

52:28

Send us a text In this thought-provoking episode of The Art of Adjusting® Podcast, hosts Bill Auten of Auten Claims Management and Chantal Roberts of CMR Consulting dive into a challenging and highly relevant topic: the intersection of insurance coverage and liability in sex trafficking lawsuits. The discussion begins with an overview of what const…

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Episode #59: Who’s Liable When Your Car is Stolen? 42:52

6M ago42:52

42:52

Send us a text In this episode of The Art of Adjusting®, William and Chantal dive into a listener's question about liability coverage for stolen vehicles and expand the discussion by exploring related topics from various Reddit subreddits focused on the insurance claims industry. They break down the key question of whether a vehicle owner is liable…

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Episode #60: Navigating Policy Challenges During California's Wildfire Crisis 48:10

6M ago48:10

48:10

Send us a text This episode uncovers the critical challenges insurance adjusters face during wildfires, focusing on the complexities of coverage and claims amidst catastrophic losses. The hosts explore key policy exclusions, the role of governmental actions, commentary and opinion that can be found on Facebook and Reddit, and the emotional toll on …

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Episode #58: Unlocking the Power of Open Records with Mike Connell 40:42

6M ago40:42

40:42

Send us a text In this episode of The Art of Adjusting®, Chantal and William welcome Mike Connell, CEO and Co-Founder of Risk Jockey, Inc., to explore the complex world of open records and Freedom of Information Act (FOIA) requests. With decades of experience as a licensed private investigator specializing in accident investigations, Mike shares in…

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Episode #57: Tree Liability and Risk Management: Insights from Marty Shaw 47:42

7M ago47:42

47:42

Send us a text In this episode of The Art of Adjusting® Podcast, hosts William Auten and Chantal Roberts welcome Marty Shaw, RCA, BCMA, TRAQ, TPAQ, a globally recognized consulting arborist and author of The Professional Amenity Plant Appraisal Handbook. With nearly three decades of consulting experience, Marty is one of the few arborists worldwide…

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Episode #56 - Breaking Bias: Avoiding Confirmation Bias in Claims Handling 44:55

7M ago44:55

44:55

Send us a text In this episode, William and Chantal dive into the critical issue of confirmation bias in insurance claims handling. They explore how biases—both conscious and unconscious—can affect claims processes, leading to misinterpretations and errors. Drawing from their extensive experience, they highlight the importance of: Peer Review Proce…

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Episode #55: Giving Thanks: Lessons from Life, Insurance, and Collaboration 47:57

8M ago47:57

47:57

Send us a text In this Thanksgiving-themed episode of The Art of Adjusting®, hosts Chantal Roberts and William Auten reflect on gratitude, from personal appreciation to professional growth. They discuss health insurance complexities, health insurance, document management strategies, and evolving practices in the insurance industry, including the po…

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Episode #54 - From Lost Wages to Life Changes -The Art of Assessing Damages 1:17:58

8M ago1:17:58

1:17:58

Send us a text In this episode of The Art of Adjusting® Podcast, host Bill Auten takes listeners on a detailed journey through the complexities of evaluating damages in liability claims. Perfect for claims adjusters, legal professionals, and anyone interested in the finer points of claims management, this episode unpacks how to determine fair compe…

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Episode #53 - Transparency in Adjustment: Public Adjusters Breaking Down Barriers 1:03:47

9M ago1:03:47

1:03:47

Send us a text In this insightful episode of The Art of Adjusting®, hosts Chantal Roberts and William Auten are joined by David Princeton, principal consultant at Advocate Claim Service, to discuss the complex roles of public adjusters in the insurance industry. They explore the profession’s intricacies, emphasizing the crucial roles of transparenc…

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Episode #52 - Slip and Fall Investigations: Five Defenses You Need to Know 21:59

9M ago21:59

21:59

Send us a text In this episode of The Art of Adjusting®, William Auten takes a deep dive into one of the most common liability claims: slip and fall cases, particularly those involving snow and ice conditions. William outlines five essential defenses adjusters and attorneys must consider when investigating these claims, such as the storm in progres…

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Episode #51 - What We Love About Being a Claims Adjuster 53:13

10M ago53:13

53:13

Send us a text In this episode, Chantal and William share their personal journeys into the world of claims adjusting, offering insight into what fuels their passion for the profession. They explore the fulfilling aspects of the job, memorable cases that have left a lasting impact, and the unique challenges that come with navigating difficult situat…

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Episode #50 - Multi-Line Adjusting: Tackling Property, Liability, and Everything in Between 1:02:02

10M ago1:02:02

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Send us a text Join hosts Chantal Roberts and William Auten as they celebrate the 50th episode of The Art of Adjusting® podcast with an in-depth discussion on the world of multi-line adjusting. They break down the benefits of holding a general adjuster’s license and the flexibility it brings, while also exploring the unique challenges of handling b…

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Episode #49 - From Army Investigator to Insurance Expert: Insights from Barry Zalma 56:06

11M ago56:06

56:06

Send us a text In this episode, Chantal Roberts and William Auten welcome Barry Zalma, a seasoned insurance industry professional with over 56 years of experience. The trio discusses the changing role of insurance adjusters, their relationship with policyholders, and the current challenges faced by the industry. Barry shares his journey from a mili…

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Episode #48 - Balancing Obligations: The Art of Ethical Claims Handling 53:43

11M ago53:43

53:43

Send us a text In this episode of The Art of Adjusting®, hosts Chantal and William dive deep into the duties and responsibilities that insurance carriers have towards third-party claimants. They explore the fine line between contractual and moral obligations, emphasizing the importance of maintaining goodwill and treating claimants with respect to …

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Episode #47 - Ethics and Professionalism in Claims Handling: Lessons from Quentin Brogdon 50:01

12M ago50:01

50:01

Send us a text In this episode of The Art of Adjusting® Podcast, host Chantal Roberts welcomes Quentin Brogdon, an experienced trial lawyer and former insurance defense attorney, recommended by Nancy Germond. Quentin shares invaluable insights from his extensive career, offering a unique perspective on the relationship between insurers, adjusters, …

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Episode #46 - Level Up: Your Guide to Becoming an Expert Adjuster 1:00:38

12M ago1:00:38

1:00:38

Send us a text Join Chantal and William on this episode of The Art of Adjusting® Podcast as they dive deep into the journey of becoming an expert claims adjuster. They break down the career path from novice to seasoned professional, emphasizing the value of experience, continuous learning, and self-education. You'll hear them discuss the importance…

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Episode #45 - On Two Wheels: The Insurance Dynamics of E-Bikes 59:27

1y ago59:27

59:27

Send us a text Happy Independence Day! We think you will find this to be an educational episode. William and Chantal discuss several challenging subjects related to motor vehicles and homeowner policies. They explore car classifications, modernizing policies, and the roles of claims adjusters. They analyze how changing policyholder needs and new te…

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Episode #44 - Adjusting to AI: The New Frontier in Claim Management 50:27

1y ago50:27

50:27

Send us a text Hosts Bill and Chantal are joined by special guest Luis Diaz, a thought-provoking entrepreneur with a passion for technology and insurance claims. https://www.linkedin.com/in/luisarturodiaz/ https://www.gobeyondroadmap.com/ In this episode, they explore the transformative impact of artificial intelligence on the insurance claims proc…

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Episode #43 - Balancing Tech and Touch: The Heart of Claims with Luis Diaz 54:09

1y ago54:09

54:09

Send us a text In this episode, Bill and Chantal explore the human element in claims adjusting. They discuss the importance of empathy, effective communication, and cultural sensitivity in the profession. Bill shares personal stories that highlight the need for adjusters to remember that for many claimants, this is their first and only experience w…

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Episode #42 - The Navigation of Litigation: The Adjuster's Role and Challenges 53:47

1y ago53:47

53:47

Send us a text In this episode, William and Chantal explore the world of litigation and its impact on claims professionals. They discuss the role of adjusters in the litigation process, the importance of effective communication with clients, and the unique challenges faced by elderly individuals on Medicare when filing claims. The episode also cove…

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Episode #41 - Deciphering Damages: A Comprehensive Guide to Claim Settlements 43:38

1y ago43:38

43:38

Send us a text Welcome to Episode #41 of "The Art of Adjusting® Podcast" - your go-to resource for expert insights and practical tips on navigating the world of claims adjustment. In this episode, join hosts William Auten and Chantal Roberts as they discuss the challenges of assessing damages in insurance claims. To read more on the topic of determ…

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Episode #40 - Unpacking Negligence - Key Concepts in Liability and Insurance Claims 49:50

1y ago49:50

49:50

Send us a text Join William Auten and Chantal Roberts in this insightful episode of The Art of Adjusting® Podcast as they examine key legal concepts of negligence in the insurance industry. This episode explores topics such as negligence per se, premises liability involving trespassers, licensees, and invitees, along with the principles of strict l…

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Episode #39 - Policy and Practice: Depreciation of Labor 58:01

1+ y ago58:01

58:01

Send us a text Exploring Depreciation of Labor and Materials In this episode of The Art of Adjusting® Podcast, William Auten and Chantal Roberts navigate the complexities of depreciation in insurance claims, focusing on labor and materials. They kick off with an examination of depreciation, from wear and tear to obsolescence, highlighted by insight…

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Episode #38 - Rising Tides, Rising Challenges: Beyond the Floodline 50:45

1+ y ago50:45

50:45

Send us a text In this episode of The Art of Adjusting® Podcast, Chantal Roberts and William Auten dive deep into the complexities surrounding water damage, storm surges, and their implications on insurance policies. They shed light on the critical role of flood-certified adjusters and the nuanced limitations within flood policies, especially in th…

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Episode #37 - Clarity in Contracts: A Claims Adjuster's Guide 1:08:15

1+ y ago1:08:15

1:08:15

Send us a text Chantal Roberts and William Auten unpack the complexities of insurance contracts and the vital role of claims adjusters. Their discussion spans crucial topics from the skills required to understand insurance policies, the implications of 'hold harmless' agreements in leases, to the intricacies of additional insured status and insurer…

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Episode #36 - From Ancient Egyptians to Modern Claims: The Leap Year Impact on Insurance 42:25

1+ y ago42:25

42:25

Send us a text In this episode of "The Art of Adjusting® Podcast," hosts Chantal and William discuss the intersection of history, legal intricacies, and the dynamic world of insurance claims. They take a journey from the ancient Egyptian invention of leap years to the details that define modern insurance policies, focusing on the important aspects …

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Episode #35 - Navigating AI and Cybersecurity Threats in Insurance Claims 50:25

1+ y ago50:25

50:25

Send us a text In this episode we discuss the complex intersection of artificial intelligence (AI), deepfake technology, and cybersecurity within the insurance claims handling process. Our distinguished panel, including Chantal Roberts, William Auten, and Sean C. Griffin, addresses the escalating threat of voice impersonation and email scams powere…

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Episode #34: Treat Yo-self 39:58

1+ y ago39:58

39:58

Send us a text In this episode of The Art of Adjusting® podcast, Chantal Roberts and William Auten dive into a topic that doesn't get enough attention in the insurance adjusting world: mental health. They're joined by Brandon Cabrera, and together, they shine a light on the stress that comes with the job and share some smart ways to take care of yo…

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Episode #33 - Mastering Statement Taking in Claims Adjusting 55:41

1+ y ago55:41

55:41

Send us a text In this episode, Bill and Chantal explore the critical skill of statement taking in claims adjusting, highlighting its importance in both 1st party property losses and 3rd party liability claims. Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting. Additionally, don't miss ou…

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Episode #32 - Beyond Bad Faith: Mastering Claims with the Unfair Practices Act 43:05

1+ y ago43:05

43:05

Send us a text Welcome to The Art of Adjusting® Podcast where our hosts Chantal and William dive into insurance claims and legal challenges. In this episode, we’ll discuss the nuances and complexities that insurance adjusters face, especially concerning bad faith lawsuits and adhering to the Unfair Claims Practices Act. Learn more about our service…

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Episode #31 - Holiday Law - Unwrapping Santa's Legal Challenges with Donna Meehan 28:21

1+ y ago28:21

28:21

Send us a text In this holiday episode of our podcast, we undertake fascinating discussion on legal matters with a sprinkle of holiday whimsy. Join our hosts, Chantal and William, as they navigate the world of closed captioning before welcoming a special guest, Donna Meehan, a distinguished partner at Cosmich, Simmons & Brown, PLLC in Jackson, Miss…

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Episode #30 - From Snark to Synergy - A Guide to Respectful Claims Handling 47:40

1+ y ago47:40

47:40

Send us a text In Episode 30 of The Art of Adjusting®, Chantal and William explore the relationship between insurance agents and adjusters. This discussion, inspired by a colleague’s email about a conversation between an agent and an adjuster, focuses on essential skills in the insurance industry. Learn more about our services at Auten Claims and g…

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Episode #29 - Stuffing, Stress, and Self-Care: A Claims Adjuster's Thanksgiving 18:24

1+ y ago18:24

18:24

Send us a text Join us for this heartfelt and insightful podcast episode that discusses the unique experiences of insurance adjusters during the Thanksgiving season. In this special Thanksgiving edition, hosts Bill and Chantal share their personal stories and challenges of working on this family-centric holiday. They explore the balancing act of ma…

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Episode #28 - Subrogation Simplified: Navigating Claims and Demands 49:16

1+ y ago49:16

49:16

Send us a text "Subrogation Simplified" is part of our podcast series designed to foster education and dialogue among professionals across the insurance industry. With a special focus on claim professionals, we aim to explore the various facets of insurance to enlighten, inform, and provoke thoughtful discussions. Learn more about our services at A…

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Episode #27 - Leaves, Rain, and Nuts: Fall Insurance Insights 43:01

1+ y ago43:01

43:01

Send us a text Welcome to the The Art of Adjusting® podcast, where your hosts Bill Auten and Chantal Roberts take you on a journey through the fascinating world of insurance claims. In this episode, we're diving headfirst into the autumn season and how it can have a significant impact on insurance claims. Learn more about our services at Auten Clai…

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Episode #26 - Demystifying MIST: Navigating Minor Impact Claims with Expert Insight 34:12

1+ y ago34:12

34:12

Send us a text We are thrilled to announce the rebranding of your favorite source of insurance wisdom: the Daily Claims Podcast is now becoming "The Art of Adjusting® Podcast" (TAoA). With a fresh new look and name, TAoA aims to continue enlightening its audience with the depth and intricacies of the insurance claims industry. Learn more about our …

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Episode #25 - The Adjuster's Journey: A Deep Dive into the Life and Challenges of an Independent Adjuster 28:31

2y ago28:31

28:31

Send us a text Embark on a behind-the-scenes journey into the life of an independent adjuster. This episode unravels the essence of their role, the unique challenges faced daily, and the rewards that come with it. Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting. Additionally, don't miss…

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Episode #24 - Navigating Business Income Claims for Claims Professionals 21:47

2y ago21:47

21:47

Send us a text Welcome to Episode 24 of "The Daily Claims Podcast" In this enlightening episode, we embark on a focused journey into two pivotal scenarios that shape business income claims. If you're a claims expert seeking clarity on these intricate aspects, this episode is your compass to skillful navigation. Learn more about our services at Aute…

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Episode #23 - Coverage with Steve Frattare - ROR's, Non-waivers and DJ Actions 25:11

2y ago25:11

25:11

Send us a text In today's episode, we continue our conversation with Steve Frattare, a seasoned claims adjuster and the owner of Cornerstone Claims Service in Rochester, NY. We'll explore coverage issues, including reservation of rights letters, non-waiver agreements, and declaratory judgments. Learn more about our services at Auten Claims and gain…