"Behind the Screens" is a podcast that brings you up close and personal with the people in the background screening industry. Hosted by Les Rosen, each episode features in-depth, human-interest interviews with a diverse range of guests—including business executives, employees with extensive screening experience, vendors who serve the industry, and legal and compliance experts. These conversations dive into the personal stories and insights of those who know the industry best, offering a fres ...
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Pillow Talk Sessions is your gateway to the ideas and concepts driving change across hospitality, serviced rental living, and real estate. Hosted by Jessica Gillingham and Kristian Lupinski, the podcast explores the changing worlds of hospitality, proptech, serviced living, and real estate through conversations with industry leaders.
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Sarah Canning and Deenie Lee of The Property Marketing Strategists have teamed up with Daniel Smith of Student Housing Consultancy to discuss the latest news, views and insights in the shared living sector. Each episode they will be delving into a wide variety of subjects and asking the questions which aren't often asked. This podcast is a must for anyone working in Student Accommodation, BTR, Co-Living, Operational Real Estate or Shared Living.
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Who is responsible for educating tenants? Why are operators changing management companies? Are students using AI to check tenancies and what will happen to PBSA stock in Glasgow in the future?
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36:02Send us a text This week Deenie, Sarah & Dan are discussing: - Changing management companies - The Housing Hand report Understanding Renters in 2025 - Why we need to be educating renters - The Renters Rights’ Bill - Using AI for researching how to rent - Addressing affordability - Student Crowd data on PBSA stock in Glasgow. Thank you to our season…
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All-inclusive bills: the end of an era? Is entering industry awards worth it? And an exclusive interview about the Housing (Scottish) Bill
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41:07Send us a text We are on Episode 60, and this week the hosts; Deenie, Dan and Sarah are discussing: - The latest Youth Forum research on students and sustainability - Recycling: are we going far enough? - Key drivers for renters: is it cost or sustainability? - All-inclusive bills: time we moved away from them? - Industry awards: should you be ente…
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Episode 28: Sachin Aggarwal on Building a Global Background Screening Powerhouse—One Country (and Mango) at a Time
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35:01Send us a text What happens when a tech-savvy engineer with a passion for mangoes, a background in global consulting, and an MBA from New York turns his attention to building one of the most respected background screening companies in the world? In this episode, I sit down with Sachin Aggarwal, Director at AMS Inform, to explore how a career that s…
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Hospitality Rewired with Simone Puorto (Travel Singularity)
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53:25Jessica Gillingham and Kristian Lupinski sit down with Simone Puorto, Founder of Travel Singularity, to unpack how technology, empathy, and adaptability are reshaping the future of hospitality. 💡 Tune in to explore: 🔹 How tech can amplify human connection, not replace it 🔄 Why hospitality design must respond to human rhythms, not rigid formats 🏠 Wh…
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Episode 27: Andy Hellman’s Global Journey Through Background Screening & Data Privacy
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38:47Send us a text How does a guy go from managing concrete budgets in Virginia to shaping international privacy frameworks from Milan to Singapore? The answer lies in one of the most unexpected—and inspiring—career journeys in the background screening industry. In this episode, I talk with the elusive “third amigo” himself—Andy Hellman—a man whose car…
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Are Marketplaces Killing Direct Bookings? Why Laundry Facilities Are a Critical Accommodation Feature, Segregating Students, Twin Rooms and Sector Terminology
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43:15Send us a text Our latest episode kicks off with the hosts, Sarah, Dan and Deenie discussing listener feedback. With thanks to Tom Sutcliffe of Scape, Max Beilby from Vita Student and Aaron Bailey from Yugo for their input. Also, a big thank you to John Stotter-Marden from Washstation for providing us with facts and details on laundry facilities. W…
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Episode 26: How Marc Linchuck Navigated Chaos, Change, and Innovation
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35:44Send us a text Have you ever stopped to think about what grit, perseverance, and a little bit of luck it takes to build a background screening business from scratch? Imagine navigating a world of fax machines, colored file folders, and constant tech disruption—all while trying to stay ahead of the curve. In this episode, I sit down with Marc Linchu…
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Marketplace Challenges, Twin Rooms: The Missing Key to PBSA Affordability? Is dual occupancy really for two people? Why all the single occupancy studios?
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1:00:47Send us a text This episode of Housed covers: - Why twin rooms are rarely seen in PBSA? - What a dual occupancy studio really means and why developers are building single occupancy coliving schemes - Does the PBSA booking season look rosy? - The conflict between investors and operators when it comes to positivity vs realism - Dan is desperate to di…
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Community & Data in Modern Living with Robert Birch (Gravity Co)
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42:32In this episode of Pillow Talk Sessions, Kristian and Jessica chat with Robert Birch, Head of Operations at Gravity Co, about creating meaningful living experiences across co-living, BTR, and hospitality. Tune in for insights on: 💬 Why community is central to modern rental expectations 🔎 How Gravity leverages data to detect and solve issues early 🌐…
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Episode 25: How Krisy Bucher Is Humanizing Background Screening with Purpose
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37:28Send us a text What do you get when someone with a passion for art, a mind for science, and a heart for community winds up leading innovation in public safety and background screening? You get someone like Krisy Bucher. In this episode, I sit down with Krisy—Vice President of Portfolio Marketing at Equifax Workforce Solutions—whose journey proves t…
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Episode 24: General Counsel on Day One: How Vince Pascarella Picked His Title and Ran With It
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46:49Send us a text What does it take to lead in one of the most complex, fast-evolving, and compliance-heavy industries around—while wearing multiple hats and still managing to stay grounded? In this episode, I sit down with my longtime friend and background screening veteran, Vince Pascarella. Vince isn’t just a compliance guru—he’s worn every hat in …
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Smart Tech in Living Spaces with Steve Davis (Operto)
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49:23In this brand-new episode of Pillow Talk Sessions, Jessica and Kristian chat with Steve Davis, CEO of Operto, about the powerful intersection of hospitality, multifamily, and smart technology. 💡 Listen in for key takeaways like: 🔑 How Operto grew from digital locks to a full-service guest/resident management platform 🏘️ Why STR tech is uniquely pos…
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Episode 23: How AI & Compliance Are Changing Background Checks – Insights from Kelly D. Uebel
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38:31Send us a text How do you build a background screening program that’s both legally compliant and business-friendly? How do you navigate the ever-evolving landscape of employment law, global screening regulations, and Fair Credit Reporting Act (FCRA) compliance—without slowing down hiring? In this episode, I sit down with Kelly D. (Kubacki) Uebel, G…
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Who Represents PBSA? The Flatshare Concept, Living Subscription Models and Ask the Expert on The Building Safety Act
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30:47Send us a text Episode 12 in season 3: Room time share: could this be the answer to creating affordable housing and increasing occupancy? Are subscription-based living models a viable option for the shared living sector? The lack of representation for PBSA in governance: the need for a collaborative voice PLUS Bhavini Patel from Howard Kennedy answ…
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Episode 22: Is Your Drug Screening Process Outdated? Todd Shoulberg on Compliance & Change
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32:53Send us a text What if the way you’ve always done things is no longer the right way? In a world where compliance, technology, and industry needs are rapidly evolving, drug and occupational health screening is no exception. In this episode, I sit down with Todd Shoulberg, a seasoned expert in the field, to explore the major shifts impacting drug tes…
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The Student Loan Scandal, Why Accreditation Matters, Rental Security PLUS Ask the Expert Feature on The Leasehold and Freehold Act
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37:35
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37:35Send us a text Episode 11 in Season 3, Sarah, Dan and Deenie discuss: 🎙 Fraud in Higher Education - the student loan scandal exposed by The Sunday Times 🎙 The USP nobody in shared living is talking about 🎙 Do students care if accommodation is accredited? 🎙 Do universities need to take a more proactive approach to supporting students looking for off…
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PBSA 3.0: Beyond Housing with Bart Sasim (Spatial Experience)
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43:52In this week’s episode of Pillow Talk Sessions, our founder, Jessica Gillingham, and co-host, Kristian Lupinski, chat with Bart Sasim, CEO & Founder of Spatial Experience, about the evolution of Purpose-Built Student Accommodation (PBSA) and what’s next for the sector. Bart shares insights on: 🏢 The transition from traditional student housing to mo…
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Episode 21: Inside the Mind of Background Screening’s Newsman: Barry Nixon’s Journey from HR to Industry Icon
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48:10Send us a text How did an HR expert turn into one of the most influential voices in background screening? W. Barry Nixon has seen it all—from corporate HR to pioneering workplace violence prevention and shaping the global background screening industry. In this episode, I sit down with Barry to discuss his unexpected career path, the evolution of ba…
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Investing in the Future of Student Living, HMOs, Market Trends, Student Wellbeing PLUS Ask the Experts feature on the Renters’ Rights Bill
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36:18Send us a text Season 3, Episode 10 of the Housed Podcast. Sarah Canning, Deenie Lee, and Dan Smith are back, discussing all things student living: - Why supporting student wellbeing shouldn't be competitive - Are the latest PBSA operator updates indicative of the market as a whole? - UCAS data - what does this signify for the future of student acc…
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Episode 20: How Jason Morris Built a Background Screening Empire and Found Adventure Along the Way
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42:13Send us a text What does it take to stay ahead in the background screening industry while juggling a passion for music, fly fishing, and skiing? Jason Morris has done it all. From shadowing private investigation cases as a kid to launching one of the most recognized background screening companies, he’s built a career on curiosity, adaptability, and…
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A UKREiiF special with guest Matt Christie - what makes this such a great event for the shared living community
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37:53Send us a text It's episode 9 of season 3 of Housed – The Shared Living Podcast and we’re joined by Matt Christie from UKREiiF to give us a sneak peek of what’s in store for the 2025 event. We discuss: - Why UKREiiF was created in an already packed property event calendar - What’s new this year and what those working in the shared living sectors ne…
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The Rise of Flexible Living with Begum Agca Okutgen (Blueground)
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43:57Jessica Gillingham and Kristian Lupinski are joined by Begum Agca Okutgen, Head of Partner Network at Blueground, to explore the ongoing transformation of the rental market driven by remote work, technology, and evolving guests needs. 💡 Tune in to discover: 🏠 How remote work is reshaping demand for flexible, furnished rentals across 35 cities world…
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Episode 19: The Power of Saying Yes: Judy Gootkin on Career Growth, PBSA & Mentorship
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41:03Send us a text What happens when you say “yes” to unexpected opportunities? For Judy Gootkind, it meant building a remarkable career in background screening, co-founding a successful business, and becoming a respected industry leader. In this episode, I sit down with Judy to talk about her unexpected journey from accounting to background screening,…
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Being Shy About Sales in PBSA, the Gender Pay Gap, The Rental Living Salary Guide 2025, What is Hypermixity?
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32:00Send us a text This latest episode of Housed sparks a debate around #IWD2025 which is officially on Saturday 8th March this year. Sarah, Dan and Deenie share their views on the day and talk about virtue signalling and whether progress has been made in gender equality. The episode also covers: - Deverell Smith Rental Living Salary Guide 2025: hear o…
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Episode 18: AI, Compliance & Privacy: How Background Screening is Evolving – with Alonzo Martinez
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37:42Send us a text Is navigating the world of background screening getting more complex by the day? With ever-changing compliance laws, privacy concerns, and evolving technology, businesses need to stay ahead—or risk falling behind. In this episode, I sit down with Alonzo Martinez, Associate General Counsel at HireRight, to unpack the biggest legal and…
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What exactly is Single Family Housing and do we consider PBSA a home - and should it contribute to the Labour housing targets?
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31:16Send us a text Episode 7 in series 3, Sarah, Dan and Deenie discuss: - The Class Foundation Community Marketing Hub insights - Takeaways from the Bisnow SFH Event including tech, ESG, branding & the potential of the sector - PBSA’s contribution to Labour’s housing targets Plus hear about the launch of Ask the Expert: Submit your questions! Our spon…
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Why Build-to-Rent Needs a Unified Vision with Mitch Hammond (OnTheMarket)
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52:28Jessica Gillingham and Kristian Lupinski are joined by Mitch Hammond, Build-to-Rent Manager at OnTheMarket, for a candid discussion on defining and differentiating Build to Rent (BTR) in the UK and beyond. 💡 Tune in to explore: 🏗️ Why a unified understanding of BTR terminology is crucial for market growth. 🤖 Balancing technology with human connecti…
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Episode 17: Kevin Coy on Privacy Law, FCRA Compliance, and Navigating Legal Risks in Background Screening
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28:36Send us a text How do you stay ahead in a world where privacy laws are constantly shifting? How can businesses manage legal risks without slowing down growth? In this episode, I sit down with Kevin Coy, co-chair of the Privacy and Cybersecurity Practice at Arnall Golden Gregory LLP, to break down the legal challenges shaping background screening to…
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Episode 16: How Risk, Regulation, and Litigation Shape Background Screening With Pam Devata
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32:06Send us a text How do you navigate an industry where lawsuits aren’t a matter of "if" but "when"? How do you balance legal compliance with running a successful business? And what’s it like being one of the most recognized legal minds in background screening? In this episode, I sit down with Pam Devata, an equity partner at Seyfarth Shaw and a leadi…
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50th Episode! Laundry poverty, insights from the latest industry events plus EPC legislation and rent controls
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33:30Send us a text This week we’re celebrating our 50th episode! A big thank you goes to all our listeners and for tuning in every Friday since we launched in February 2024. On this week' episode: 🔊 Dan updates us on what really goes on at Altitude 🔊 Sarah & Deenie shared their insights from the CUBO and QX Global events PLUS we discuss: 🔊 Should laund…
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Crafting Exceptional Living Experiences with Philippa Wagner (PeoplePlacesSpaces)
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52:08Jessica Gillingham and Kristian Lupinski sit down with Philippa Wagner, founder of PeoplePlacesSpaces, to unpack the shifting landscape of hospitality and how it influences sectors like Build-to-Rent. 💡 Tune in to explore: 🔹 How guest expectations have evolved – prioritizing wellness, social engagement, and authentic connections. 🌍 The balance betw…
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Episode 15: Fred Giles on Background Screening, Second Chances, and Leading an Industry
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29:49Send us a text How do you take a failing business unit and turn it into a multimillion-dollar success? What’s it like to be at the forefront of an industry before it even exists? And why is giving people a second chance so important? In this episode, I sit down with industry pioneer Fred Giles, whose career spans law enforcement, polygraph examinat…
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Live Altitude Special - In Conversation with a global powerhouse panel on the importance of brand and values, frustrations with marketplaces, Women in PBSA, AI, Geo-political outlooks and more.
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1:15:12Send us a text This week we have a very special bumper episode recorded live from Chamonix where Dan and our podcast guests have been enjoying the networking, keynotes (and yes of course... the skiing, activities and Après) at the Altitude event hosted by ASK4 in the Alps. Our panel is a stellar lineup: Anouk Darling from Scape, Scott Lewis from Ho…
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Episode 14: Seizing Every Opportunity: How Katie Hartley Balanced Background Screening, Live Music, and Growing Up in a Huge Family
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33:06Send us a text How Do You Become a Leader in Background Screening? Katie Hartley Shares the Secret to Success What does it take to stand out in the fast-moving world of background screening? According to Katie Hartley, it’s all about embracing change, becoming a "regulatory geek," and seizing every opportunity that comes your way. In this episode, …
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The balance between occupancy and revenue, the role of data analytics, and how the sector is reacting to the Renters' Rights Bill
29:42
29:42
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29:42Send us a text Sarah, Deenie and Dan are back for a new episode of Housed, they talk about the balance between occupancy and revenue, the role of data analytics, and how the sector is reacting to the Renters' Rights Bill Here are some key takeaways from the conversation: - Does 100% occupancy hide a multitude of sins? - The importance of data in dr…
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Designing Sustainable Living Spaces with Benjamin Hall (LOFT)
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52:09Jessica Gillingham and special co-host Iain Murray, Head of Operational Living at Bidwells, sit down with Benjamin Hall, Founder of LOFT, for an insightful conversation on how design and sustainability are shaping the future of multifamily and co-living spaces. 🎧 In this episode, we dive into: 🔹 The power of design in fostering resident retention a…
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Episode 13: Fashion, Kindness, and Big Legal Ideas: Angela Preston’s Unique Path in Screening
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27:59Send us a text In this episode, I had the privilege of chatting with Angela, a leading legal mind in the background screening industry. From her early days in the fast-evolving world of background checks to becoming the chair of PBSA, Angela shares a career full of change, growth, and learning. We also talk about why treating people with respect ma…
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Emotional intelligence, multigenerational living and will international students come back? With Guest Host Zafar Bhunnoo
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38:58Send us a text This week, Sarah and Deenie are joined by guest co-host Zafar Bhunnoo. Zafar shares insights on the latest trends affecting shared living, including emotional intelligence, multigenerational communities, and the impact of international student numbers. Here are some key takeaways from the conversation: - Emotional intelligence's impa…
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Episode 12: From Hollywood Lights to Investigation Nights: Noelle Harling's Journey to Background Screening
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34:02Send us a text What do Johnny Depp, private investigations, and pre-employment background checks have in common? The incredible Noelle Harling! In this episode, I sit down with Noelle to uncover her fascinating journey from Hollywood actress to leading background screening pro. We dive into her undercover adventures, her pivotal role in shaping ind…
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Find out what students really want from their PBSA booking journey - with special guest Mariel Rubinstein from theEword
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38:24Send us a text This week, Dan Smith and Deenie Lee are joined by a special co-host Mariel Rubinstein from theEword who brings insights from its latest report, looking into the digital journey students take when researching PBSA. We cover: - The latest trends in digital marketing. - How to define and effectively target your audience. - The importanc…
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Optimizing Mixed-Asset Portfolios with Katherine Rose (VervLife)
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45:52This week on Pillow Talk Sessions, Jessica Gillingham and Kristian Lupinski welcome Katherine Rose, Managing Director of VervLife, for an in-depth conversation about reshaping the future of mixed-asset management. Key highlights from the episode: 🏘️ Strategic Asset Management – Overcoming the challenges of managing diverse property types. 📊 Flex Re…
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Episode 11: Leadership, Legacy, and Muscle Cars: A Pro Conversation with Dean Carras
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25:16Send us a text A full-time career man, a hobby farm, a muscle car museum, and, oh yeah, raising grandkids with the enthusiasm of a sugar-rushed Santa? Enter Dean Carras, a man who’s worn more hats in the screening industry than a milliner’s showcase. From his early days wrangling fax machines to his new role as VP of Background Verification Solutio…
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What will 2025 bring for the shared living sector? We share our predictions and hopes.
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39:06Send us a text A new season of Housed, Sarah, Deenie and Dan share their predictions and hopes for the shared living sector in 2025: - The Renters’ Rights Bill - what changes will this make in 2025? - Angela Raynor and her big hopes for building new homes with 1.5 million pledged in their first 5 years of power - What could and should be achieved i…
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Episode 10: From Paper Trails to Lean Machines – A Screening Pro’s Evolution With Mallory Opperman
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30:15Send us a text Imagine juggling a high-powered background screening career, chauffeuring kids to sports meets, and still finding time to perfect your golf swing—all without breaking a sweat. If that sounds like a superhero origin story, it’s probably because you haven’t met Mallory Opperman yet. In this episode, Mallory takes us on a joyride throug…
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Q&A Part 2 - Bonus Episode - solving the housing crisis, third-party management and rising rents, balancing investor returns, what do students really care about, data inconsistencies and how do the Housed ...
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41:52Send us a text This is the 2nd part of a very special episode that we handed over to you, our lovely loyal audience. We had part one before Christmas but we had so many questions, we had to have a part 2. So this is a bonus episode created just to squeeze in even more insight, opinions and questions. So in the spirit of fairness, we will be pulling…
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Revolutionizing Multifamily Living with Konrad Koczwara (ElevateOS)
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50:02Join Jessica Gillingham and Kristian Lupinski in this latest episode of Pillow Talk Sessions as they explore how multifamily living is being transformed by the hospitality industry’s best practices. Featuring Konrad Koczwara, Founder & CEO of ElevateOS, this episode is packed with insights into creating a 5-star resident experience. Highlights incl…
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Q&A Part 1 - planning consent, uncomfortable truths, design reinvention, the people problem and data.
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34:22Send us a text This was going to be the last episode in season 2….a very special episode that we handed over to you, our lovely loyal audience. However, we had so many questions that this is going to be a two-parter with part 2 in the new year. So in the spirit of fairness, names were pulled out of a hat to decide what we answer and in what order. …
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Shaping the Future of Build-to-Rent with Brendan Geraghty (The Association of Rental Living)
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42:30Join Jessica Gillingham and Kristian Lupinski on this week’s episode of Pillow Talk Sessions as they welcome Brendan Geraghty, CEO of the Association for Rental Living, to discuss how hospitality is reshaping the Build-to-Rent (BTR) sector. Key takeaways include: 🔹 The Hospitality-BTR Connection – Insights into how BTR is adopting hotel-inspired pr…
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Episode 9: How Scott Paler Juggles Law, Family, and Packers Fandom
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29:15Send us a text Let me introduce you to my guest for this episode, the brilliant and humble Scott Paler, Esq. Scott isn’t just a partner at the DeWitt law firm—he’s also a soccer dad, Packers fan, and a man who once had a very memorable lunch chat with Dr. Ruth. Join me as we explore Scott’s unique path from law school to the forefront of compliance…
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The Property Week Student Accommodation Conference: our opinions, takeaways and insights from this year's event
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48:46Send us a text An episode not to be missed as the team give their thoughts and opinions on the following topics: - Diversity and inclusion at events going in the right direction - Should students be at industry conferences? - Was Sarah mansplained to on stage? - Building Safety delays - The number of students choosing to stay living at home - Are p…
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