If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception!
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Support Services Podcasts

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The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
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From support to success and beyond - we talk with the people and companies building the future of customer experience. Presented by Tavolo Consulting.
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This is our weekly talk show focused on all things customer support.
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The IT Business Podcast is a show for MSPs (Managed Service Providers) and IT Professionals providing business network support and managed services. The podcast aims to provide actionable advice and tips that help IT businesses survive and grow in the competitive tech industry. The podcast features guest interviews with seasoned IT professionals, business owners, vendors and industry leaders who share their experiences, insights, and strategies for success. These discussions often cover topi ...
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Jan 2018 - In this episode we discuss GBHWC Community Support Services
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How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...
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Discover The Humanity of Homelessness, a podcast from Church at the Park that brings you honest, heartfelt conversations with people experiencing homelessness, community leaders, and staff.
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Join Wellness Within instructors, staff and special guests for relaxing meditations and thoughtful, enlivening conversation about pertinent treatment and survivorship topics supporting wellness in the presence of cancer. This podcast is offered freely to ensure everyone has access to these practices and conversations offered by Wellness Within Cancer Support Services. If you feel inspired to donate to support Wellness Within offerings, please visit wellnesswithin.org.
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A podcast dedicated to the TRIO programs across the United States and its territories. TRIO programs are federally funded outreach initiatives that promote college access, equity, and success. The podcast highlights stories from staff, participants, alumni, and advocates from various TRIO programs (Educational Talent Search, Upward Bound, Upward Bound Math/Science, Veteran’s Upward Bound, Student Support Services, McNair Program, Educational Opportunity Centers).
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Custodia Seniors Support Services is a Canada-based company that helps and supports senior citizens by providing them household services like lawn cleaning, window cleaning, yard clean up and many more.
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Are you a NDIS Participants and looking for Disability support services? Carepro is trusted NDIS services provider that will help to get NDIS support service. In this podcast we discussed disability services and how to access them. Visit https://careprods.com.au
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Welcome to the YMCA Inclusion Podcast, where we explore inspiring stories, expert insights, and impactful initiatives that foster inclusion, diversity, and empowerment. Join us as we dive into topics ranging from accessibility and community support to the challenges and triumphs of creating a truly inclusive world. Together, let’s celebrate the power of belonging and make a difference for everyone.
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Cuyahoga Job and Family Services Podcasts for Child Support and Benefits.
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Hosted by KP Phillips—a U.S. Army combat veteran, former law enforcement officer, and seasoned instructor in tactics, firearms, and combatives—The Formation Podcast is built on the core pillars of Survivability, Situational Awareness, and the mindset to Adapt & Overcome. Drawing from over two decades of real-world experience in combat zones and high-risk environments, KP leads authentic conversations with warriors, protectors, and everyday individuals who’ve faced adversity head-on. This pod ...
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Elevate Technology is your best partner to handle all your IT needs and requirement. They are assisting many businesses to achieve their target by serving them with the best IT solutions. Some of their top-rated services are Fully Managed IT services, Co-Managed IT services, Cloud Solutions, Voice and Data etc. Due to the highest quality solutions, Elevate Technology is one of the best Managed IT Service Providers in Brisbane.
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Supercharge your journey to success in the home services industry with insights and actionable content that will transform your business.
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A weekly podcast about all things PostgreSQL
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IT Support and Solution Services
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Raising Tech is your guide to understanding the role technology plays in your community, where to invest to transform culture, and how to bring your team and residents along the journey. Tune in to explore the latest tech trends, dive into hot topics, and hear from industry experts, community leaders, and innovative vendors shaping the senior living tech landscape. Each episode is packed with practical insights and real-world stories to help you spark change and level up your community’s tec ...
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The goal of the Small Business Enterprises Supportive Services Podcast (SBE Podcast) to is to be a resource for business owners. Some SBE Podcast business podcasts will be weekly workshop topics regarding various business topics and others will be in-depth conversations with experts recorded and shared with the SBE community. The SBE was created to provide training and consulting services that will enable SBEs to acquire the proficiency, expertise and experience necessary to compete for fede ...
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On this podcast we discuss senior living and nursing home life. If you're considering moving to a senior living community or assisted living facility, or finding support for the type of care you need this podcast will help you navigate your options. We cover everything senior care from industry leaders with special focus on healthcare.
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Optimum Professional Services are delighted to launch the new monthly conversational series, “Optimum: LIVE!” which will provide the opportunity for you to hear from members of the Optimum team and special guests each month as they delve into a variety of subjects in light-hearted, fire-side chat style productions. Each episode will be shot or broadcast live (yep! One take!) which means that it is not scripted or edited and has a more natural and engaging tone. This is a https://www.visual-p ...
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life is sweeter in candy color! {www.katrinaberg.com} hi! i'm oil painter, katrina berg. welcome to my midway, utah studio, where i'll serve up a palette of support, hope and love, with a side of realness! as a mother of 5 (3 teenagers & 8-year-old twin boys), i know that life is rarely easy and jolly...but savoring the sweet moments gives us the strength we need to find peace, growth, and fulfillment along our journey. {podcasting to support women, mother artists and creative entrepreneurs! ...
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Self Directed Support is part of the Transforming Your Care strategic approach to developing Person Centred Services. It is a pathway where individuals are enabled and encouraged to have more choice and control in how their care and support is provided. Self Directed Support is available as a way to meet the needs of individuals who access social care in both children and adult services. This series tells the service users story on how self-directed support can improve health, wellbeing and ...
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For McAfee customer service number, call 2029602084. Support is available 24/7 to assist with antivirus software installation.
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Join Dr. Megan, founder of Red Bird Mental Health, as she discusses ways of dealing with the obstacles of everyday life.
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Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...
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Hold the Moment is a podcast by people living with dementia and their families.
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Adam Shand navigates raw conversations with recent Australian Defence Force members about their lives in service. From enlisting, to the challenges that come with training, conflict, and life after the uniform, these are real stories of the highs and lows of military life.
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I am here to share my stories as well as those I have found on social media that I have found to be crazy as well as give tips on how to get through dealing with these customers and management. This is customer service at it finest. If you would like to share your stories please contact me Support this podcast: https://podcasters.spotify.com/pod/show/yeilyn-torres/support
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Improve IT operations, accelerate innovation and deliver exceptional performance with the power of a data-driven and knowledge-based IT services platform. As business cycles shorten and it support fort Lauderdale become increasingly required, the technology that is supposed to help is now beyond what humans alone can manage.
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For too long, career services has been an afterthought. Now it's time for career services to be in the driver's seat, leading institutional strategy around career readiness. Join us every other Tuesday for in-depth interviews with today’s most innovative career leaders about how they’re building a campus culture of career readiness… or what we call Career Everywhere.
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The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
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Selling products online is challenging and can lead to poor customer experiences. In each episode, we explore how entrepreneurs and organizations in e-commerce are delivering delightfully unexpected experiences to their shoppers and customers! Amazon FBA, Shopify, artificial intelligence... We’ll discuss what matters today and what you can do to build a better eCommerce business, we’ll show you how! :) Appreciate the show? Leave us a review and rating in iTunes, or wherever you get your podc ...
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We provide a range of cost-effective IT related tech support, computer maintenance/repair, and managed IT services for small and mid-size companies that will help you save time, protect and manage data more effectively, and increase staff productivity.
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Epson Printer is one the best printer. Epson Printer is one of the best printers. Epson Company Provides very good services. It has advanced features But sometimes the Epson Printer won't Print the pages, the Epson printer won’t connect to wi-fi, the Epson printer prints blank pages, and some other different types of issues. You can contact our Epson Customer Service Number at +1-855-666-7789 Epson Printer Support.
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Looking to optimize your operations and drive success in the heavy-duty trucking industry? The Parts for Trucks Podcast delivers actionable insights, expert advice, and practical solutions for professionals like you—whether you're a fleet manager, repair technician, parts procurement specialist, or truck owner/operator. We provide the knowledge you need to streamline processes, reduce costs, and stay ahead of the curve in truck repair and parts procurement. From mastering the latest technolo ...
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Learn how to contact BellSouth email support by phone, chat, or website for troubleshooting and solutions. Find the phone number, email address, and other options for BellSouth email issues. Are you an BellSouth email user? Have you noticed the service not working properly lately? Many users find themselves unsure of where to turn when encountering issues with their BellSouth email. But don’t worry! If you’re an BellSouth email user in need of assistance, you can reach BellSouth email suppor ...
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Learn how to contact SBCGlobal email support by phone, chat, or website for troubleshooting and solutions. Find the phone number, email address, and other options for SBCGlobal email issues. Are you an SBCGlobal email user? Have you noticed the service not working properly lately? Many users find themselves unsure of where to turn when encountering issues with their SBCGlobal email. But don’t worry! If you’re an SBCGlobal email user in need of assistance, you can reach SBCGlobal email suppor ...
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Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).
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Scotland’s Farm Advisory Service is funded by the Scottish Government. Our podcast covers a range of topics which help support your farm or croft to be more profitable and sustainable.
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This is a podcast about hill farming in Scotland, brought to you by the Scottish Farm Advisory Service. Scotland’s Farm Advisory Service is funded by the Scottish Government. Our podcast covers a range of topics which help support your farm or croft to be more profitable and sustainable.
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We are on a mission to find the latest ideas, techniques and technologies, in Risk Operations, from companies all around the world. We bring them and the people behind them to you, all to help discover new ideas, spark new thinking and help... at work, as a leader, an employee, in business, at the office or at home.
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Bleuwire strives to provide customer-first solutions that minimize the headaches you get from managing your IT and improve the way you use technology. As your local technology provider, we get to know our customers on a personal level, and your problems become our problems. That’s why we implement the bleucare difference in every service we provide.
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Views and insights from our experts at CGI in the UK.
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We seek to love God above all things and our neighbors as ourselves. This mission animates and informs all we do, for it is a lifelong quest and learning how to live it faithfully requires the support, truthfulness and encouragement of Christian community.
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Unity Spiritual Center in Westlake is a spiritual community offering powerful, practical spiritual ideas to support you in transforming your life!
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"Connected" - Erik Austin - Director, TRIO Student Support Services
1:40:13
1:40:13
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1:40:13Join us as we sit down with Erik Austin, a remarkable first-generation college graduate and the dedicated Director of TRIO Student Support Services at Westminster College (PA). Erik shares his compelling journey, revealing how an initial ambition to pursue law evolved into a profound passion for empowering students through the TRIO programs. Discov…
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Guiding across a Galaxy of Support Services
36:12
36:12
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36:12Cat Divers, CEO of the National Support Network (NSN), discusses the evolving support services landscape in the UK. The discussion explores how NSN’s Support Hub is helping organisations—from corporates to charities—guide individuals to the right help, fast. Themes include trends in digital vs. in-person support, challenges in accessibility, person…
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Helpline: Your guide to accessing dementia support services
5:01
5:01
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5:01Navigating the healthcare system on behalf of someone living with dementia can be challenging, especially when the different systems you’re engaging with don’t speak to each other. This episode offers simple tips to streamline the process. If you’d like personalised support on how to approach appointments or figure out the health care systems, you …
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Measuring every conversation: How CX Score is changing the game
43:15
43:15
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43:15CSAT has long been the go-to metric for support teams - but now there's a better way to measure how customers really feel. In this episode, Jared Ellis, Senior Director of Global Product Support at Culture Amp, joins Intercom’s Bobby Stapleton to explore his team's experience trialing Intercom’s new AI-powered Customer Experience Score. They unpack…
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Nikolay and Michael are joined by Gwen Shapira to discuss multi-tenant architectures — the high level options, the pros and cons of each, and how they're trying to help with Nile. Here are some links to things they mentioned: Gwen Shapira https://postgres.fm/people/gwen-shapira Nile https://www.thenile.dev SaaS Tenant Isolation Strategies (AWS whit…
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Libby McIlhany on Automation & AI in IT (EP 845)
28:36
28:36
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28:36What does it take to lead product in a company that’s always pushing boundaries? Libby McIlhany shares her journey from software engineer to Chief Product Officer at PAX 8, revealing how she and her team are shaping the future of the IT marketplace. From the dot-com crash to the AI revolution, this episode is a masterclass in tech leadership. Why L…
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Browser Security: Why MSPs Need It (EP 844)
14:40
14:40
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14:40Ever wonder how to secure remote access without costly VPNs? DefensX’s new ZTNA product is designed for MSPs and enterprises, offering granular control and flexible deployment. Dave Maik explains why their approach is different—and why MSPs are raving about the ability to mix and match features to fit client needs. Why Listen: Hear the story behind…
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Automating Legal Contracts for MSPs (EP 843)
22:30
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22:30Kim Simmonds, founder of Cloud Contracts 365, shares how her platform is transforming legal services for MSPs by automating contract creation, management, and risk review. With AI-powered tools, unlimited e-signatures, and direct access to US lawyers, MSPs of any size can now protect their business and grow with confidence. Why Listen: Learn how to…
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98. Mary Furlong on the Future of Aging and Innovation in Senior Living
30:27
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30:27Matt Reiners sits down with Mary Furlong, a pioneer in the longevity and aging tech space. Mary shares her inspiring journey from writing a book to founding multiple companies and raising over $300 million to improve the lives of older adults. They explore how aging is becoming a hotspot for venture investment, discuss major demographic shifts, and…
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Thrill of the Hill - Planting MOREwoods: The Woodland Trust
35:21
35:21
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35:21Thrill of the Hill is back for season 6! Armed with a new team, new ideas and a range of new speakers, Alex takes on the hot topics impacting the farmed upland environment. In this episode outreach adviser Charlie Owen from the Woodland Trust discusses the MOREwoods scheme set up by the Woodland Trust. The scheme is there to allow land owners to ac…
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Thrill of the Hill is back for season 6! Armed with a new team, new ideas and a range of new speakers, Alex takes on the hot topics impacting the farmed upland environment. In this episode outreach adviser Charlie Owen from the Woodland Trust discusses the MOREwoods scheme set up by the Woodland Trust. The scheme is there to allow land owners to ac…
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Uncle Marv and Corey Kirkendoll explore the latest developments in managed IT, from the impact of AI and automation to the importance of community and collaboration. They discuss memorable moments from recent conferences, including IT Nation Secure and Pax8 Beyond, and share insights on how to navigate information overload and make strategic techno…
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MSPs, Contracts & Chaos: Brad Gross at Pax8 Beyond (EP 841)
26:34
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26:34Brad Gross joins Uncle Marv to recap the PAX8 Beyond show in Denver, sharing first-hand insights as both an exhibitor and industry legal expert. They discuss the exhaustion and excitement of booth life, the launch of the MSP Terms cloud platform, and the critical new FTC rules on auto-renewals affecting MSPs and vendors. The episode covers legal pi…
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Company vs Personal: The Rental Property Question Explained! - Optimum: LIVE! Ep18
53:22
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53:22🎥 Optimum Live Ep. 18 | Financial Considerations for Your Buy-to-Let Property - Company or Personal? Recorded Monday 16th June 2025 Should you buy a rental property through a company or in your own name? It’s a huge decision - and not a simple one. In this episode of Optimum: Live! Host Chris Dawes gets Michael Blaken from Optimum Professional Serv…
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#44 Customers see internal communication issues
18:45
18:45
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18:45Customers notice what's not working well inside. Paolo Fabrizio shares an eye-opening case of how internal communication issues reflect themselves externally.By Paolo Fabrizio
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Join Uncle Marv and special guest Ryan Miller, CISO and vCISO at RootPoint, for a no-nonsense look at the new CMMC 2.0 rules shaking up the IT and MSP world. Ryan reveals why the Department of Defense’s phased rollout is set to cause chaos, why most MSPs are in for a rude awakening, and what it really takes to get compliant. Learn the differences b…
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Rev. Mickey CorreaBy Christ Church NYC
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Rev. Tyler HestonBy Christ Church NYC
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Rev. Dr. Eric ParkBy Christ Church NYC
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Leadership that builds trust and drives results with Andrew Rios (Table Service 116)
28:45
28:45
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28:45Join host Jordan Hooker and Andrew Rios - Head of Customer Experience at Cityside Fiber - as they discuss leadership that builds trust and drives results, as well as wisdom for young leaders and managers. Want to connect with Andrew? Find him on LinkedIn: https://www.linkedin.com/in/riosa/ Want to learn more about Cityside Fiber? https://www.citysi…
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Customer experience failures often illuminate the path to real transformation. In this episode, we explore how common CX missteps—from disconnected tools and siloed teams to unused customer data—can undermine trust and stall growth. The pandemic exposed just how fragile customer loyalty can be. Brands like Peloton had to pivot quickly as expectatio…
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622: Streamlining Revenue: Affiliate Insights and Network Solutions
1:00:58
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1:00:58In this episode of Command Control Power, Joe and Jerry dive into the intricacies of network monitoring, leveraging affiliate programs for additional revenue, and the challenges of managing client relationships. They discuss Jerry's struggles with dermatological prescriptions and the importance of staying updated on tech services. The conversation …
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CropCast Conversations - 2025 Grain Markets and Update from the Field
45:14
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45:14Welcome to CropCast Conversations hosted by Principal Consultant Mark Bowsher-Gibbs. On today’s episode Mark is joined by James Bolesworth (CRM AgriCommodities) to discuss how grain markets are looking for 2025 and in part 2 Mark is joined by George Chalmers (SAC Consulting) and Neil Havis (SRUC Professor, Crop Pathology) to update us on how crops …
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In this episode Tiffany Stephenson is joined by George Chalmers to discuss grain storage and the importance of making sure stores are ready for harvest. Welcome to Cropcast, your go to podcast for all the latest information on arable crops. Each month, SAC advisor, Tiffany Stephenson will be joined by a range of industry experts, bringing you timel…
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Synology Under Fire: NAS Alternatives (EP 839)
37:35
37:35
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37:35Mike Wieger, a passionate home labber and attorney, shares his journey from QNAP to custom-built NAS solutions, highlighting the importance of support, hardware flexibility, and the right fit for business versus home use. Learn how to choose the best NAS for your clients and when to consider virtualization. Why Listen Expert Insights: Hear from a h…
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Helpline: Advocating for your loved one’s care needs
5:33
5:33
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5:33Caring for someone with dementia means you’re constantly learning—how to navigate healthcare, manage family dynamics and balance work with caregiving. You quickly become an expert in so many areas, often without realising it. But how do you share that wisdom with others? And what happens to all that knowledge once your loved one passes? Sharing you…
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From carer to mentor: The importance of sharing your knowledge
28:35
28:35
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28:35Caring for someone living with dementia requires you to learn so much so quickly. From navigating a complex healthcare system, to managing family dynamics, to balancing caring duties with paid work – you’ll have to become an expert in a lot of areas very fast. But what do you do with all that knowledge after the person you cared for passes away? Mi…
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The Jobbaloon Show: Comedy, Candid Pranks, and Viral Content
1:03:19
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1:03:19Shoot me a message! Josh (aka Jobbaloon) shares the unexpected journey from obscurity to viral comedy sensation through his street pranks and the challenges of content creation without monetization. His hilarious approach of asking strangers to pretend they're fans of his show before revealing unexpected twists creates genuine reactions that have g…
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Forgiveness, Family, and Finding Your Place: Lessons from Maria’s Journey
1:06:48
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1:06:48In this powerful episode of The Humanity of Homelessness, John Marshall sits down with Maria Madariaga, Director of Programs at Church at the Park, for an honest and deeply moving conversation about resilience, healing, and the transformative power of community. Maria shares her journey from a childhood marked by domestic violence and instability i…
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Nikolay and Michael discuss looking at queries by mean time — when it makes sense, why ordering by a percentile (like p99) might be better, and the merits of approximating percentiles in pg_stat_statements using the standard deviation column. Here are some links to things they mentioned: Approximate the p99 of a query with pg_stat_statements (blog …
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Stop Email Compromise with Petra Security (EP 838)
14:36
14:36
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14:36Why Listen? This episode offers MSPs and IT professionals a rare look at a new, laser-focused security vendor shaking up the channel. Nathan Ostrowski shares insider insights on how machine learning can dramatically improve detection of business email compromise—a threat that’s growing by 300% year over year. Main Highlights Marv welcomes Nathan Os…
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Agribusiness News Audio June 2025: Policy, cereal, beef, sheep and milk updates and a spotlight on farm business diversification.
1:00:28
1:00:28
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1:00:28Along with our regular monthly updates on policy, cereals, beef, sheep and milk, in this edition we also have a spotlight on farm business diversification. Show Notes 00:33 News in Brief 05:08 Policy Briefs – Programme for Government 2025-2026, 2025 Climate Change Committee Report, Next Generation Farming – Apprenticeships, Bluetongue (BTV) Virus V…
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"Grit" - Michael Cashman - TRIO Student Support Services Alum
1:07:12
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1:07:12This week, we're honored to feature Michael Cashman, an inspiring alumnus of the TRIO Student Support Services program at SUNY Plattsburgh. Michael's story is one of incredible resilience and achievement. Join us as we talk with Michael about his journey, from overcoming dyslexia to becoming the youngest elected Town Supervisor for Plattsburgh. You…
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Episode 50: With that In Mind | Rupture and Repair Pt. 1 : Deepening Your Relationships
51:13
51:13
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51:13In this episode of 'With That In Mind,' Dr. Megan, a psychologist and owner of Redbird Mental Health, and co-host Casey, dive into the rupture-to-repair process in relationships. They discuss how the natural ebb and flow of conflicts and repairs can strengthen emotional bonds. Through real-life examples and professional insights, they explain how t…
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Designing impactful employee experiences with Ian Storm (Table Service 115)
37:57
37:57
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37:57Join host Jordan Hooker and Ian Storm - CX/EX Strategy Leader & Director of Strategic Solutions at Aspect Software, as they discuss building Employee Experiences that lead to high-quality Customer Experiences. Want to connect with Ian? Find him on LinkedIn: https://www.linkedin.com/in/ian-storm/ Want to learn more about Aspect Software? https://www…
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Iron Man, Cyber Hero, Danny Jenkins (EP 837)
12:42
12:42
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12:42Uncle Marv and Danny Jenkins reconnect at IT Nation Secure in Orlando, reminiscing about Danny’s unforgettable Iron Man suit appearance at Zero Trust World—a suit that ended up being raffled off for charity, with a twist. The conversation quickly turns to ThreatLocker’s latest product updates: the user store for MSPs, which empowers users with appr…
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JUNE 1ST 2025 by UnitySpiritualCenterBy UnitySpiritualCenter
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OpenText MSP Strategy with Mike DePalma (EP 836)
25:26
25:26
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25:26Uncle Marv sits down with Mike DePalma, Vice President of Business Development at OpenText, at IT Nation Secure in Orlando. Mike shares his unique journey from Datto and Kaseya to OpenText, highlighting the company’s recent acquisitions and their impact on the MSP channel. He explains how OpenText’s cybersecurity stack—including Webroot, Zix, Carbo…
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Mailbag Episode: Customer-Centric Secrets to Handle Tough Clients
30:48
30:48
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30:48In the third mailbag episode of season two, Kenny Chapman and Chris Crew take on audience questions focusing on customers—how to handle them, serve them, and keep your sanity in the process. They break down what to say during a follow-up, how to deal with refund requests, and why the “customer is always right” mindset might be holding you back. Tun…
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Agri Culture - James Logan: Royal Highland and Agricultural Society of Scotland
43:37
43:37
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43:37Mary-Jane Lawrie is joined by James Logan, the current chairman of the Royal Highland and Agricultural Society of Scotland. This episode was recorded in the lead up to the Royal Highland Show 2025, and James tells us about changes at the Society and what he is looking forward to about this year’s show. He talks about his life in agriculture and how…
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Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
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Uncle Marv welcomes John Helms, Director of Product Management for Cybersecurity at ConnectWise, to discuss the latest in MSP security at IT Nation Connect. They cover ConnectWise’s new SIEM—available in Essentials and Pro versions—tailored for MSPs who need either basic monitoring or full-scale integration. John explains how ConnectWise leverages …
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Are you keeping pace with what your customers really expect? Customer behaviors—where they abandon journeys, which tools they use, and how they move between channels—reveal critical, unspoken expectations. Your competition isn’t just your industry; it’s every standout experience your customers have elsewhere. AI holds powerful potential—but not as …
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From Silos to Synergy: How Career Services and Enrollment Management Can Partner (feat. Rebekah Paré and Michael Griffin)
51:57
51:57
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51:57As prospective students and their families become increasingly focused on ROI, post-grad outcomes, and career readiness, collaboration between career services and enrollment management has never been more important. When these two functions work in tandem, institutions are better positioned to not only recruit and retain students, but to tell a mor…
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Journey Mapping the Customer's Experience with Stacy Sherman
40:58
40:58
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40:58Text the show! Customer support is just one step on a much larger path. So how do you make sure every step along your customer’s journey is intentional, seamless, and delightful? In this episode, Priscilla welcomes Doing CX Right host and customer experience expert Stacy Sherman to demystify the practice of customer journey mapping. With 25+ years …
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Reclaiming Your Vitality: The Truth About Testosterone Therapy with Ultimate Male Clinic
59:29
59:29
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59:29Shoot me a message! Struggling with low energy, poor sleep, or diminishing physical performance? You're not alone. In this eye-opening conversation, I sit down with Matt Schaefer, a former Division I football player turned medical provider, and Yuan, the clinical manager at Ultimate Male Clinic, to unpack the realities of testosterone replacement t…
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MSPs, MDR, and the Liability Conversation (EP 834)
29:05
29:05
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29:05Ever feel like you’re fighting an uphill battle to keep your clients—and your MSP—safe from cyber threats? In this episode, Uncle Marv sits down with MacKenzie Brown from Blackpoint Cyber to talk about the real-world challenges and opportunities facing MSPs today. MacKenzie shares how Blackpoint’s Compass One platform is changing the game, giving M…
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Helpline: Strategies to help carers with grief and loss
4:24
4:24
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4:24People often think of grief as sadness felt when a loved one passes away. But grief can surface at many stages of caring for someone living with dementia, often in ways that you don’t expect. There are ways to care for yourself, find comfort and reconnect with what brings you happiness. This episode offers simple, practical ways to process those em…
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Hold on to joy: Managing grief as a carer
31:25
31:25
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31:25Jenny started grieving well before her husband passed away. After Noel was diagnosed with dementia, Jenny knew their life together would never be the same. But the grief she felt about that gave her strength and purpose too... Grief will be a major part of your journey if you’re caring for someone living with dementia. You might grieve the relation…
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Cyrisma Simplifies Cybersecurity (EP 833)
25:29
25:29
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25:29Uncle Marv sits down with Liam Downward, co-founder and chief product officer of Cyrisma, at IT Nation Connect in Orlando. Liam shares his candid journey from MSP owner to cybersecurity innovator, revealing the pain points that inspired Cyrisma’s creation: tool overload, shrinking margins, and the need for affordable, accessible security. The discu…
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