Discover how insurers are entering the decision era, utilizing artificial intelligence to refine their decision-making processes, boost underwriting profitability, and achieve premium growth.
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Underwriting Automation Podcasts
Making Risk Flow is a podcast powered by Cytora. This insurance podcast is designed to bring clarity, know-how and inspiration in driving digital transformation for commercial insurers, paying particular attention to the automation of risk processing. This podcast, led by industry veteran Juan de Castro as well as insurance change-makers, will showcase their learnings, challenges and solutions that have, or haven’t, worked for them. If you are embarking on leading a transformational project ...
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Helps leaders navigate the numbers, people, and strategy behind sustainable growth. Hosted by Carey Wallace and Lindsay Sexton, the show dives into what really happens when a business is changing, whether it’s expanding, merging, transitioning ownership, or rethinking operations. Each conversation offers practical insight on analyzing your business, making data-driven decisions, and building a company built to last. Show previously named Insurance Refocused, but changed to Business Refocused ...
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Helping P&C insurers drive innovation and turn possibilities into realities.
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A delicious mix of Insurance and TV
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Insurance Weekly is your clear, no-nonsense guide to the fast-changing world of insurance, from the policies you rely on every day to the big industry shifts happening behind the scenes. Each episode breaks down what is really going on in the contemporary insurance landscape so you can understand how new rules, market trends, and company decisions affect your wallet, your home, and your peace of mind. The show dives into the growing uncertainty around health insurance, including political de ...
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The McKinsey on Insurance podcast features conversations with the leading thinkers in the global insurance industry. McKinsey partners and insurance executives discuss the challenges and opportunities insurance leaders are facing, featuring practical advice and inspirational ideas.
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Financial Forward with Jim McCarthy Explore the Future of Consumer Finance, Banking Regulation, and FinTech Innovation Financial Forward is the essential podcast for professionals in finance, compliance, and innovation. Hosted by Jim McCarthy, founding member of the CFPB and expert in regulatory risk management, each episode features in-depth conversations with leaders from banks, credit unions, fintech companies, and regulatory agencies. 🎯 What You’ll Learn: Consumer finance trends and poli ...
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Scaling Smarter: Concept to Cash Flow is the show where visionary founders, CEOs, and executives in the software world share how they turned bold ideas into profitable, scalable solutions. Hosted by David Hirschfeld, founder of Tekyz and creator of the Launch 1st system, this podcast is a powerful spotlight on the leaders reshaping the future of tech. If you’re launching a SaaS product, transforming internal systems with AI, or building the next big platform—this is where your journey is rec ...
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Top Episodes of 2025: Practitioner’s Guide: The Blueprint for Risk Digitization POCs | Zaheer Hooda and Richard Lewis, Cytora
28:24
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28:24Welcome to a special end-of-the-year series on Making Risk Flow as we count down the weeks to the end of 2025. Each Tuesday, we will re-release one standout episode as we build up to releasing our top fan favourite on the last Tuesday. In this episode, Juan de Castro is joined by his colleagues, Rich Lewis, Cytora's Sales Director, and Zaheer Hooda…
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Beyond the Label: ECU Students Take On Ultra-Processed Food Risks | IJA Aftershow: Brenda Wells & ECU
19:54
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19:54A group of ECU students, led by Dr. Brenda Wells, presents a capstone project on the hidden risks of ultra-processed foods—exploring legal, health, and insurance implications while gaining real-world public-speaking experience. Watch the full Academy of Insurance class that’s discussed in the aftershow: https://www.ijacademy.com/beyond-the-label-th…
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EP. 16: The Whopper Lawsuit, Pineapple Drama & Insurance Legends Unite
39:55
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39:55Join our Golfertainment hosts George Jack, Patrick Wraight, and Kevin Amrhein alongside special guest Frank Pennachio—Florida insurance pro, author, Tampa Bay Rays fan, and all-around great conversationalist—as they dive into a festive mix of holiday cheer, standout insurance cases, and bold predictions for the year ahead. Frank brings wisdom, big …
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Jennifer Palmieri is chief people officer at Westfield, which certainly isn’t a regional p/c carrier anymore. She has witnessed growth in specialty lines and international risks. It’s nearing $5 billion in revenues and 4,000 employees. We checked in with Jen on how human resource strategies are playing out. “My leadership philosophy centers on auth…
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In this episode, we dive into the growing instability across today’s insurance markets and what it really means for your wallet, your home, and your health. The conversation begins with the looming health insurance crisis in the United States, where the possible expiration of Affordable Care Act subsidies threatens to send premiums skyrocketing for…
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17 - Discovering Stability: A Holistic Approach to Emotional Intelligence and Business Growth with BeyondEQ International's Aasha LaCount
24:04
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24:04In this episode of Scaling Smarter: Concept to Cash Flow, David Hirschfeld speaks with the Consultant, Speaker, and CEO at BeyondEQ International, Aasha LaCount. Aasha shares her journey and explains how BeyondEQ International helps high-performing leaders enhance emotional intelligence by integrating energy, frequency, and subconscious mind work. …
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Zombie Accounts, Broken Surplus, and the 2026 Forecast | IJA Aftershow: Chris Burand
11:59
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11:59In this Academy aftershow, George and Patrick talk with this week’s instructor, Chris Burand, about identifying weak carriers, understanding industry missteps, and why intangible assets may determine what happens next in 2026. Watch the full Academy of Insurance class that’s discussed in the aftershow: Predicting 2026: Capacity, Competition, and Ca…
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8 days to 8 seconds: what real insurance transformation looks like
30:54
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30:54In this episode, we unpack why digital transformation in insurance so often stalls, and what it really takes to make progress. Drawing from two decades inside carriers, Parul explains how deep-rooted cultural inertia, siloed priorities, and organizational politics—not technology—are the biggest threats to change. She breaks down the shift from auto…
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EP. 103: What Insurers Should Know About Banking for Cannabis Companies
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19:14Banking in the cannabis industry is a niche that few people may understand. It’s not without risk, but there are hundreds of banks offering their services to cannabis operators. In our latest episode, we talk to specialty banker Peter Su with First Central Savings bank about cannabis banking and what insurance and claims professionals should know a…
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Why Third-Party Risk Is Bigger Than Ever | Risky Future Summit
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2:54Organizations and insurers must adopt a shared, structured third-party risk strategy—balancing centralized oversight with decentralized responsibility—because modern vendor, cloud, and software-supply-chain exposures are too massive and interconnected for any single team to manage alone. Check out this sneak peek from the Risky Future Summit! To wa…
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EP. 110: Solving Insurance’s ‘Document Chaos’ with Agentic AI
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21:33In this episode of The Insuring Cyber Podcast, Kasey Roh, U.S. CEO of Upstage AI, discusses how AI is transforming some of the most complex and time-consuming workflows in insurance. Kasey breaks down how Upstage’s document intelligence technology is aiming to reshape underwriting and claims operations, as well as the evolving balance between human…
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#149 - Lessons from a Serial Entrepreneur w/ Alan Ringvald
31:53
31:53
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31:53On Business Refocused, Lindsay and Carey sit down with serial entrepreneur Alan Ringvald, CEO of Relativity6, to talk about what today’s entrepreneurs and leaders can learn from the startup world. Alan shares the lessons he picked up building companies across industries, from launching tech products to navigating early-stage chaos to finding real p…
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Why AI Will Transform Underwriting and Claims Faster Than Expected | ITC Las Vegas
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2:01AI is shifting from a hype buzzword to a true digital coworker that automates the tedious work, elevates human decision-making, and fundamentally changes how insurers handle claims, underwriting, and core system workflows. Watch this interview with Insurance Journal’s Allen Laman and Tyler Jones of Duck Creek Technologies at ITC Las Vegas. The post…
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Premium Pressure and Policy Shocks in Modern Insurance
44:31
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44:31Premium Pressure and Policy Shocks in Modern Insurance takes listeners inside the fault lines of today’s insurance system, where rising costs, political battles, and rapid technological change are colliding in real time. This episode maps out the contemporary insurance landscape from the perspective of both consumers under strain and an industry sc…
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From Hype to Hard ROI: Making AI Actually Work in Insurance | Matthew Grant, InsTech
31:25
31:25
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31:25In this episode of Making Risk Flow, host Jake Harding speaks with Matthew Grant, founder and CEO of Instech and a veteran of 33 years in catastrophe modelling. Matthew unpacks why insurance’s cautious approach to AI is more strategic than sceptical. Together, they explore how carriers can align technology adoption with real business problems, buil…
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16 - Transforming Real Estate by Returning Value to Buyers, Sellers, and Agents with SWYVVL's Chad Link and Rob Brower
30:09
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30:09In this episode of Scaling Smarter: Concept to Cash Flow, David Hirschfeld speaks with SWYVVL's Co-Founder and CEO, Chad Link, and Co-Founder and CTO, Rob Brower. Chad and Rob discuss SWYVVL, a startup aiming to disrupt real estate platforms like Zillow by eliminating high referral fees. Chad shares his industry experience and Swyvvl’s mission to r…
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How CISA Data Is Shaping Smarter Cyber Risk Decisions
1:57
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1:57CISA’s threat data helps companies and insurers sharpen their cyber-risk strategies by sharing real-time insights on attack patterns, emerging threats, and proactive defense tactics. Watch this sneak peek at the Insuring Cyber Podcast with host Elizabeth Blosfield and guest Brent Rieth of Aon – to watch the full interview visit https://www.insuranc…
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How Tech-Native Carriers Are Forcing Legacy Insurance to Pivot | ITC Vegas
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4:05Next Insurance breaks down how being born digital lets them move faster on AI, automation, and instant quoting while legacy carriers race to catch up in a market where tech-savvy consumers expect speed, clarity, and smarter insurance experiences. Watch this interview with Insurance Journal’s Allen Laman and Next Insurance’s Albert Clark-Castaneda a…
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#148 - Solving the Underwriting Bottleneck w/ Trace Meek
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38:49On Business Refocused, Lindsay and Carey sit down with Trace Meek, a third-generation agency owner and founder of Ask Fetch, to talk about one of the most persistent challenges in personal lines: the underwriting bottleneck. From appetite confusion to slow carrier responses to the loss of institutional knowledge, Trace explains why agencies get stu…
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Modeling Climate Risk from Assets to Supply Chains | Risky Future Summit
3:23
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3:23The discussion explores how organizations should assess climate risk at both the asset and system level—factoring in emergency-response limitations, infrastructure failures, and supply-chain disruptions—while prioritizing resilience investments that deliver multiple co-benefits. Watch this interview with Insurance Journal’s Vice President of Conten…
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Why Testing Will Define the Next Era of Agentic AI | ITC Vegas
1:58
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1:58Generative AI is shifting from theory to real-world applications, and the industry’s biggest challenge ahead will be testing, validating, and measuring the quality of agentic AI decisions to ensure they’re reliable and business-ready. Watch this interview with Insurance Journal’s Allen Laman and Indico Data’s Tom Wilde. The post Why Testing Will De…
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Making Risk Flow – Season 7 Highlights | Top Lessons & Expert Takeaways
27:47
27:47
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27:47In this special compilation episode of Making Risk Flow, host Juan de Castro revisits conversations with the industry leaders who shaped Season 7. Join Allison Thornicroft, Yaemish Rughoo, Mark Allan, Greg Hendrick, Bilge Mert, Jean-Jacques Henchoz, and Lambros Lambrou to explore why speed and efficiency matter in commercial insurance, how AI and t…
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Live from Applied Net: Geico and AI Observations
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51:32On this installment we tee up three segments from our onsite discussions at Applied Net 2025, a leading insurance tech conference held recently in Vegas. First: Why was the Geico Gecko basking in the crowd at an independent agent channel exhibit hall? This is intriguing! Take a listen as another direct-response carrier takes an interest in appointi…
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15 - Unlocking Business Growth: The Power of Connection Expansion and AI Integration with Devin Sizemore Consulting's Devin Sizemore
20:22
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20:22In this episode of Scaling Smarter: Concept to Cash Flow, David Hirschfeld speaks with the Consultant, Connector, Bestselling Author, and Speaker at Devin Sizemore Consulting, Devin Sizemore. Devin shares his unique networking methodology focused on building strategic business connections rather than traditional sales. He discusses how integrating …
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The One Unlock That Could Transform Agencies | ITC Vegas
6:58
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6:58Next highlights fragmented agency data as insurance’s biggest roadblock—and the massive opportunity in enriching customer information for cleaner, faster underwriting. Watch this interview with Carrier Management’s Deputy Editor Elizabeth Blosfield and Jack Ramsey of Next Insurance at ITC Vegas. The post The One Unlock That Could Transform Agencies…
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Liquor Liability 101: What Every New Insurance Pro Should Know | IJA Aftershow: Patrick Wraight
12:18
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12:18This aftershow dives into the fundamentals of liquor liability coverage—from CGL exclusions to retail vs. on-premise risks—while highlighting how new professionals can navigate underwriting nuances, carrier appetites, and real-world exposures in alcohol-related insurance, with George Jack and Patrick Wraight! Watch the full Academy of Insurance cla…
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How AI Is Maturing in the Insurance Market | ITC Vegas
10:22
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10:22The conversation from ITC Vegas explores how AI adoption is maturing in insurance, why cultural change matters more than legacy systems, and how Acord’s Adept platform is driving standardized digital data exchange across global and U.S. P&C markets. Watch this interview with Carrier Management’s Deputy Editor Elizabeth Blosfield and Acord’s Mark Be…
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AI, Acquisitions & What’s Next for Applied Systems | ITC Vegas
10:34
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10:34Applied Systems’ Doug McElhaney breaks down why the Cytora acquisition fits perfectly into their “digital round trip” strategy and how generative and agentic AI will streamline workflows, upgrade underwriting, and expand the future of insurance. Watch this interview at ITC Las Vegas with Carrier Management’s Deputy Editor Elizabeth Blosfield. The p…
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EP. 109: The Future of Cyber Risk Without CISA: How Insurers and Businesses Can Adapt
17:00
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17:00Aon’s Brent Rieth discusses the ripple effects of the Cyber Information Security Act (CISA) not being renewed, warning that insurers now face a major data gap in assessing cyber threats and pricing risk. Without this vital information-sharing platform, both carriers and businesses must find new ways to access real-time insights into emerging attack…
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#147 - Running The Business Abroad w/ Jay Mueller
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35:34On this episode of Business Refocused, Carey and Lindsay Wallace sit down with Jay Mueller, an independent agency owner who lives on the Mediterranean coast of Spain while running a growing brick and mortar insurance agency in Cincinnati. He shares how he restructured a multigenerational family business, implemented EOS, and built a leadership team…
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Exploring the Ecosystem: From Reactive to Predictive: The Proactive Advantage Reshaping Cyber Insurance Today
28:48
28:48
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28:48In this episode of Making Risk Flow, host Jake Harding speaks with Ross Wirth, Head of Strategic Tech Ecosystem at CyberCube, about why cyber insurance requires a new playbook for risk assessment. Ross explains how traditional underwriting struggles to keep pace with dynamic security environments, and why real-time data visibility is now essential …
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Fueling the Future of Intelligent Insurance
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18:46Fueling the Future of Intelligent Insurance In this special pre-season episode, the founder and CEO of new Guidewire acquisition ProNavigator shares how carriers can leverage AI to turn institutional wisdom into a competitive edge.By Guidewire
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14 - The Impact of AI on CAD Design: What Every Inventor Should Know with CADdesignhelp.com's Scott Tarcy
12:29
12:29
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12:29In this episode of Scaling Smarter: Concept to Cash Flow, David Hirschfeld speaks with the President and Design Engineer at CADdesignhelp.com, Scott Tarcy. Scott shares his journey from corporate mechanical engineer to entrepreneur, discussing the challenges and successes of running his own CAD design business. He highlights notable projects, inclu…
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Making business credit visible, useful, and fundable.
44:54
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44:54Send us a text Guest: Levi — Founder/Builder at Nav Topic: Making business credit visible, useful, and fundable. Key Takeaways Business credit ≠ consumer credit. The ecosystem is opaque; owners often don’t know what’s being scored—or why. Nav makes it legible and actionable. Visibility first, capital second. You can’t optimize what you can’t see. P…
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Inside the Supply Chain | IJA Aftershow: Ladda Love Hawkins and Jerry Jacobs
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15:27George and Patrick talk with instructors Ladda Love Hawkins and Jerry Jacobs! This episode deals with the growing complexity of cargo risk, chain-of-custody responsibilities, and the evolving education needs across today’s supply chain and transportation industry. Watch the full Academy of Insurance class that’s discussed in the aftershow: https://…
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Live from ITC Vegas, Matt McGrillis of Send explains why the future of insurance lies in combining curiosity, responsibility, and innovation through agentic AI — enabling insurers to build, deploy, and audit AI agents safely at scale in this interview with Carrier Management Deputy Editor, Elizabeth Blosfield. The post The Wonderland of Authentic A…
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Generative AI Reshaping the Insurance Value Chain | ITC 2025
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6:54Generative AI is transforming insurance by parsing complex documents, boosting efficiency across underwriting, claims, and reinsurance, while maintaining regulatory precision and human oversight. Watch this interview with Carrier Managment’s Deputy Editor, Elizabeth Blosfield, as she talks with Pranav Pasricha of Bluepond.ai. at ITC in Las Vegas. T…
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#146 - How to Choose the Right Buyer w/ Raghav Tanna
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32:38On Business Refocused, Lindsay and Carey talk with Raghav Tanna, founder of Tarmika and cofounder of the nonprofit Little Sparks Project. Raghav shares the real story behind building Tarmika, selling to Applied Systems, and deciding when it is time to exit. He breaks down how to pick the right buyer, what it feels like to stay on after a sale, and …
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How Clearspeed Is Redefining Trust in Insurance | ITC 2025
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8:35At ITC in Las Vegas, Carrier Management’s Elizabeth Blosfield interviews Clearspeed’s Alex Martin, about its AI-free, voice-based risk assessment technology that delivers one-to-one trust insights—streamlining fraud detection, improving customer experience, and breaking the costly cycle of AI-versus-AI fraud battles. The post How Clearspeed Is Rede…
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Fast, Data-Driven Decisions and the Future of Risk | Mark Allan, Ki Insurance
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30:34In this episode of Making Risk Flow, Juan de Castro sits down with Mark Allan, CEO of Ki Insurance, to explore how a digital-first, data-led approach is transforming underwriting in the London market. Mark shares how Ki combines algorithmic precision with human expertise to underwrite individual risks at unprecedented speed, while maintaining portf…
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Get ready to see the most innovative AI tools reshaping wholesale, MGAs, and specialty insurance. Join Insurance Journal and Risky Future on November 12 for an exclusive AI Tools for MGAs Demo Day — where cutting-edge companies will showcase real solutions transforming underwriting, distribution, and operations. Don’t miss the next wave of insuranc…
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How Model Monitoring Is Shaping Insurance’s Future | ITC 2025
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4:38At this year’s ITC conference, Elizabeth Blosfield talks with Duncan Anderson of WTW, who highlights how automated model monitoring and emerging generative AI tools are helping insurers tackle inflation, shifting consumer behavior, and model complexity to improve financial performance and portfolio management. The post How Model Monitoring Is Shapi…
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Climate Risk Is More Than Just Property Damage | Risky Future Summit 2025
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1:49Kevin Sandelin of Allianz Commercial explains how climate-driven risks now extend far beyond property damage, impacting supply chains, workforce safety, operations, and business reputation in this clip from the Risky Future Summit, hosted by Insurance Journal’s Vice President of Content, Andrea Wells! Watch the full interview by visiting riskyfutur…
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Yours truly has met many interesting people in my 43 years of hanging around the insurance business. Few are as fascinating, complex and rule-breaking as Peter Anderson. He leads a dominating musical instrument insurance program with 18,000 customers in the U.S. and around the world—90% of them arriving via the website. Listen to his origin story (…
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13 - How AI and Personal Values Are Revolutionizing the Way We Choose Stocks with SSP Software's Jaden Sterling
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24:53In this episode of Scaling Smarter: Concept to Cash Flow, David Hirschfeld speaks with the CEO of SSP Software, Jaden Sterling. Jaden shares his journey from Wall Street to founding a SaaS company that helps investors pick stocks using AI and personal values. He discusses challenging the diversification myth, scaling his business globally, leveragi…
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From Efficiency to Innovation: The Real Impact of InsurTech | ITC 2025
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1:29Kelly De La Mora hits the floor at ITC in Las Vegas to uncover how tech is reshaping claims, customer relationships, and the future of risk. Watch this interview with Kelly and Brad Haynes of LexisNexis Risk Solutions! The post From Efficiency to Innovation: The Real Impact of InsurTech | ITC 2025 appeared first on Insurance Journal TV.…
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Insuring the Digital Nomad | IJA Aftershow: Joe Harrington
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22:07In this Academy of Insurance Aftershow, George and Patrick talk with instructor Joe Harrington about how the rise of digital nomads is reshaping risk and insurance — from hybrid work and liability coverage to visa rules, remote work injuries, and the evolving expectations of a mobile, tech-enabled workforce. Watch the full Academy of Insurance clas…
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Exploring the Ecosystem: How Relativity6 Is Powering AI That Works | Alan Ringvald, Relativity6
13:22
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13:22Welcome to a new episode of Making Risk Flow: Exploring the Ecosystem. Our host Jake Harding welcomes Alan Ringvald, CEO and co-founder of Relativity6, to unpack how AI and multi-source data are redefining underwriting. Together, they explore why insurers must move beyond generic AI tools toward workflow-specific solutions that integrate seamlessly…
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Andrea Read of Convex Insurance on balancing human expertise and AI in modern engineering
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28:11🎙️ Season 3 of Unstructured Unlocked is here, and we’re proud to welcome Parul Kaul-Green as our new co-host alongside Tom Wilde. Parul brings deep industry expertise, sharp strategic perspective, and a clear voice on the realities of AI in insurance. If you care about operational transformation — not just tech trends — you’ll want to hear where sh…
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Top 3 Ways InsurTech Is Transforming Claims | ITC 2025
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1:54At ITC Vegas, industry experts explain how InsurTech is empowering adjusters, speeding up payouts, and driving more ethical, empathetic decisions across claims. Claims Journal’s Kelly De La Mora talks with Tony Triola of Verisk and Daniel Kim of Owl.co in this clip! The post Top 3 Ways InsurTech Is Transforming Claims | ITC 2025 appeared first on I…
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