Best Amdocs Podcasts (2025)

1
The HR Playbook Behind Amdocs’ 45% Internal Mobility | Victoria Myers 20:21

28d ago20:21

20:21

What if you could spot team members getting ready to leave—before they even say a word? At Amdocs, Employment Practice Lead Victoria Myers built exactly that: an early warning system that flags flight risks—driving a 45% internal mobility rate and making internal hiring faster and smarter. In this episode, Victoria shares how she made it happen, pl…

1
#669: It's already time to start planning for the holiday shopping season with Carey Cockrum, Cella by Randstad Digital 28:52

18h ago28:52

28:52

Retailers are facing a rapidly evolving landscape where consumer expectations, AI advancements, and social media platforms like TikTok are redefining engagement. It feels like the holiday shopping season just ended, but when do retailers start planning for the next one, and some retailers already behind the curve for this season? Joining us today i…

1
#668: The Five Levels of AI with Courtney Baker, Knownwell 33:26

4d ago33:26

33:26

As AI continues to evolve, how can marketing leaders ensure they’re staying ahead of the curve instead of simply keeping up with it? And how do you navigate the complexities of using AI while maintaining a personal, human touch in your campaigns? Joining us today is Courtney Baker, Chief Marketing Officer at Knownwell and co-host of the AI Knowhow …

1
The Power of AI Partnerships with Mike MacDade and Lilac Ilan 21:09

4d ago21:09

21:09

As Generative AI redefines industries, strong partnerships have never been more critical. In this episode, host Mike MacDade, Head of Operations at Amdocs Strategy and Technology, is joined by Lilac Ilan, Head of Global Telco, AI-Powered Operations at NVIDIA, to explore the unique dynamics of AI partnerships and ecosystem building in the Gen AI era…

1
#667: The Evolving Role of Visual Data in Construction with Marca Armstrong, Sensera 25:22

6d ago25:22

25:22

When you think of cameras in construction, do you see them as just security tools—or could they be the key to unlocking full jobsite intelligence? Joining us today is Marca Armstrong, Chief Marketing Officer at Sensera Systems, a leader in jobsite intelligence solutions. Over the past decade, Sensera Systems has transformed how construction teams u…

1
Taking Control of Your Talent Pipeline to Unleash Business Growth with Jason Pistulka (HCA Healthcare AVP Turned Consultant) 24:40

7d ago24:40

24:40

Jason Pistulka didn’t wait for permission—he just started solving the real problem. As AVP of Talent Acquisition at HCA Healthcare, Jason helped scale a recruiting organization that hired hundreds of people per day and turned a fragmented HR operation into a well-oiled, data-driven machine. In this episode, Jason talks about the bold moves he made …

1
#666: Balancing AI-driven efficiency and responsibility with Pasquale DeMaio, Amazon Web Services 27:29

8d ago27:29

27:29

For many brands, AI is revolutionizing customer experience, but with increased adoption comes widespread concerns about job displacement, ethical risks, and trust. Is AI truly enhancing human capabilities, or is it simply replacing them? And how can companies balance efficiency with responsibility in AI-driven CX? Joining me today is Pasquale DeMai…

1
#665: Developing strategies that cut through the omnichannel noise, with Arianna Vogel, Foursquare 28:59

11d ago28:59

28:59

With the increasingly complex omnichannel customer journey, it seems like attribution is getting harder than ever—do you know which of your marketing tactics are really driving sales, or are you flying blind when it comes to measurement? Joining us today is Arianna Vogel, Senior Director of Product Marketing at Foursquare, a leader in location inte…

1
#664: Tying CX outcomes to commercial goals with Markus Engel and Linzi Hindle at DHL 24:10

13d ago24:10

24:10

Recorded live at Medallia Experience in Las Vegas. Having a great customer experience is critical for many reasons, but some companies have had a hard time tying their success with CX to tangible ROI. Today we will talk about taking customer experience further and tying CX outcomes to commercial goals. To help me discuss this topic, I’d like to wel…

1
AI Won’t Take Your HR Job, But THIS Will! Claire MacIntyre, Chief People Officer at Sam’s Club 22:05

14d ago22:05

22:05

"Aggressive listening." "Favorite self." "Bionic leadership." Claire Macintyre, SVP & Chief People Officer at Sam’s Club, uses several memorable metaphors in this fascinating conversation about technology, culture, and leading people through rapid (and sometimes scary) change. She shares why the best HR leaders are equal parts manager and mentor—…

1
#663: AI in retail marketing with Uldis Baumerts, Bryj 27:23

15d ago27:23

27:23

As AI reshapes the retail advertising landscape, are you leveraging it as a competitive advantage, or are you at risk of being left behind in a data-driven world? Today, we’re joined by Uldis Baumerts, Chief Operating Officer of Bryj Technologies, a leader in driving AI-powered innovations for the retail industry. Uldis has extensive experience in …

1
#662: Making your returns strategy a competitive advantage with Katherine Lehman, ReturnBear 18:24

18d ago18:24

18:24

We are here at ShopTalk 2025 at the Mandalay Bay in Las Vegas and seeing and hearing all about the latest in retail, e-commerce, and more. How much are your product returns costing your business—and how much opportunity are you leaving on the table by treating returns as a cost center instead of a competitive advantage? Today, I’m excited to welcom…

1
#661: Creating a world-class student experience with Mike Milliron, IMG Academy 24:46

20d ago24:46

24:46

We are recording live at Qualtrics X4 in Salt Lake City and seeing and hearing all about how to create and enable amazing customer experiences. If the student experience is the heart of a world-class academy, what happens when you realize there is room for improvement—and what do you do about it? Today’s guest is Mike Milliron, Chief Operating Offi…

1
Empowering HR and TA to Think Strategically with a “Founder’s Mindset” | Claire Berkley, Poshmark 22:23

21d ago22:23

22:23

The best talent acquisition leaders don’t just get great people in the door—they motivate them to “think like owners”. That’s been the mantra for Claire Berkley during her time as Head of Talent Acquisition at Poshmark–a leading fashion resale marketplace that’s navigated an IPO, acquisition, and major market shifts. In this episode, Claire shares …

1
#660: Enabling and accelerating customer experience improvements using AI with Isabelle Zdatny, Qualtrics 26:56

22d ago26:56

26:56

We are recording live at Qualtrics X4 in Salt Lake City and seeing and hearing all about how to create and enable amazing customer experiences. Today we’re going to talk about enabling and accelerating customer experience success by augmenting your teams and processes with AI. To help me discuss this topic, I’d like to welcome Isabelle Zdatny, Head…

1
#659: The current state of the job market with Sue Keith, Landrum Talent Solutions 26:45

25d ago26:45

26:45

This episode is brought to you by Landrum Talent Solutions, a national recruiting firm specializing in marketing and HR positions. We’ve talked about volatile job markets before on this show, but has it been anything like what is currently going on? What should marketers looking for employment be expecting, and what should employers looking to hire…

1
#658: Winning retail by reducing customer frustration with Jean-Christophe Pitié, ContentSquare 22:42

27d ago22:42

22:42

We are here at ShopTalk 2025 at the Mandalay Bay in Las Vegas and seeing and hearing all about the latest in retail, e-commerce, and more. If customer acquisition costs are rising and conversion rates are falling, how will your brand survive the next wave of digital disruption—and who’s already getting it right? Today, I’m thrilled to be joined by …

1
#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42

29d ago22:42

22:42

We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences …

1
#656: Integrating CX and EX to create better customer outcomes with Sasha Fard, Capital One 27:04

1M ago27:04

27:04

We are here at Medallia Experience at the Wynn in Las Vegas and seeing some examples of amazing customer experience and employee experience and the latest updates from Medallia. Companies often separate Customer Experience (CX) and Employee Experience (EX) into different silos, but what if the real key to competitiveness and long-term success is in…

1
#655: AI and Automation in the supply chain with Nick Stuart, RSM 23:18

1M ago23:18

23:18

We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. AI and automation are transforming retail operations, from customer experience to supply chain efficiency. But as we move into 2025, retailers face increasing tariffs, labor shortages, and cost pressures. How can AI not just improve margins bu…

1
Listening, Learning, and Leading through Change in a 150-Year-Old Org with Toshiba’s Jason Desentz 20:37

1M ago20:37

20:37

Great leaders don’t just walk in and start making changes—they listen, learn, and then lead. Jason Desentz, Chief Human Resources Officer at Toshiba America, has built a career on this principle. From consulting to leading HR at major corporations, he has mastered the balance between business impact and cultural legacy. In this episode, Jason share…

1
Beyond Exponential: Navigating the Future of Business Transformation 20:17

1M ago20:17

20:17

How are exponential technologies reshaping industries, leadership, and the way businesses operate? In this episode, host Anjali Mahajan, VP - Head of Engineering Services at Amdocs, speaks with Yahli Admati, Head of Business Development UAE at Quris AI, to explore the impact of cutting-edge innovations on business transformation. From AI and automa…

1
#654: Translating research into cross-functional strategic change with Adam Hagerman, Indeed 22:56

1M ago22:56

22:56

We are recording live at Qualtrics X4 in Salt Lake City and seeing and hearing all about how to create and enable amazing customer experiences. It’s important to collect customer experience data, but if it’s not driving change across your organization, is it really helping your business? Today we’re going to talk about making meaningful cross-funct…

1
#653: Accelerating speed to insights using synthetic feedback with Ali Henriques, Qualtrics 30:54

1M ago30:54

30:54

We are recording live at Qualtrics X4 in Salt Lake City and seeing and hearing all about how to create and enable amazing customer experiences. How long would you like to wait to get customer insights? Weeks or minutes? Today we’re going to talk about how increasing the speed to insights can be a game changer for brands, and how synthetic feedback …

1
#652: The power of multimodal AI with Dani Yogatama, Reka 22:21

1M ago22:21

22:21

Is your organization just jumping on the AI bandwagon, or do you have a solution that will support your company’s needs in the short and long term? Welcome to this episode, brought to you by Reka, a developer of industry-leading, multimodal, AI models that enable individuals and organizations to deploy generative AI applications. Today we’re going …

1
Why the Best Recruiters Think Like SALESPEOPLE (And How to Coach Them) | Tiffany Haley, Vanguard 27:00

1M ago27:00

27:00

What’s Vanguard’s secret talent acquisition superpower? Turning their mission into an irresistible recruiting pitch. Tiffany Haley, Head of Global Talent Acquisition at Vanguard, shares why the best recruiters are those who genuinely believe in what they're selling. In this episode, Tiffany explains how she coaches her team to leverage empathy, pas…

1
#651: AI and in-house creative teams with Jen Rapp, Superside 29:27

1M ago29:27

29:27

With AI’s ability to augment in-house creative teams, how does that change the way organizations should approach both their creative strategies and how they evaluate the value of creative as a business function? Today, we’re joined by Jen Rapp, Chief Marketing Officer at Superside. Jen has had key roles at iconic brands like Patagonia, Arc’teryx, D…

1
#650: Maximizing your ad spend with Matt Wasserlauf, Blockboard 16:46

2M ago16:46

16:46

We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. This year, many advertisers - especially retailers -- are being asked to do more with less. At the same time they have smaller budgets, they also must contend with an astonishing amount of waste: nearly 2/3 of every ad dollar spent actually go…

1
#649: How to look at ROAS with Mitsu Kikuchi and Rocco Baldasarre of Shirofune 20:12

2M ago20:12

20:12

We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. In digital advertising, are we chasing the wrong metrics? While short-term ROAS might look impressive, are we missing the bigger picture—whether those customers actually return? What happens when we shift our focus to Lifetime ROAS instead? To…

1
Intel’s "Letter Writing" Framework for Building its Future Workforce with Talent VP Cindi Harper 22:59

2M ago22:59

22:59

When scaling a global tech giant like Intel, talent isn't just important—it's mission critical. Cindi Harper, VP of Human Resources, Talent Planning, and Acquisition at Intel, learned this firsthand when a plant manager gave her a career-defining wake-up call: Without the right people in place, he warned her… the entire operation grinds to a halt. …

1
#648: Breaking down silos between paid and organic search with Matt Shenton, Croud 22:32

2M ago22:32

22:32

We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. Retailers are constantly shifting budgets between paid search and SEO—but are they missing opportunities by treating them as separate silos? In 2025, with search evolving faster than ever, the real question isn’t "which channel is better?"—it’…

1
#647: Achieving retail media success with Ben Dutter, Power Digital 24:40

2M ago24:40

24:40

We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. Retail media plays a critical role, but are advertisers wasting money without realizing it? Many brands are spending big on retail media ads—but how many of those customers would have bought the product anyway? Today, I’m joined by Ben Dutter,…

1
The Path Forward: Women Entrepreneurs in Tech with Tal Elor & Maya Elor 13:30

2M ago13:30

13:30

Ever wondered, what does it take to leave the security of a corporate career and dive into entrepreneurship? In this episode, host Mike MacDade speaks with Tal Elor, Co-founder & CPO of Athena, and Maya Elor, Co-founder & CEO of Athena, to discuss their inspiring journey from a military intelligence unit to launching their own startup. They share t…

1
#646: AI in e-commerce with Oren Inditzky, Wix 23:14

2M ago23:14

23:14

We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. Starting an online store is easier than it used to be, but aren’t there still a ton of things you need to know, plus all the coding and API integrations you need to do? Today we’re going to talk about AI in e-commerce and how low-code and no-c…

1
The “Decoder Ring” Method for Building High-Performing, Autonomous Teams with Steve O’Brien of Syneos Health 26:50

2M ago26:50

26:50

Can you break traditional management structures and still drive exceptional results? Steve O'Brien, SVP of People Solutions at Syneos Health, proves it's possible with his innovative "decoder ring" approach to talent leadership—managing 25 direct reports without a single scheduled one-on-one meeting. In this episode, Steve explains how he balances …

1
#645: Building brand trust with Aman Advani, CEO of Ministry of Supply 21:02

2M ago21:02

21:02

We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. When brand trust is everything, how do companies ensure they aren’t just talking about values but actually demonstrating them in ways that resonate with increasingly savvy and socially conscious consumers? Joining us today is Aman Advani, CEO …

1
#644: AI-augmented human recommendations for retail customers with Noah Zamansky, Stitch Fix 27:12

2M ago27:12

27:12

We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. Question: Do you need to choose between AI and human recommendations as a customer? Why not have both? After all, don’t each have their strengths? AI in the retail experience is all the rage these days, but today I’m talking with someone from …

1
#643 Disrupting the recruiting world by combining humans and AI with Heidi Golledge, Jobot 34:04

2M ago34:04

34:04

In an era where AI is reshaping industries, can technology ever truly replicate the nuance and intuition of human judgment in hiring, or is the future all about finding the perfect balance between man and machine? Joining us today is Heidi Golledge, CEO and Founder of Jobot. A three-time EY Entrepreneur of the Year award winner, Heidi is redefining…

1
The #1 Hiring Mistake Companies Are Making Right Now | Jay Olson, Medtronic 25:31

2M ago25:31

25:31

Today’s Talent All-Star was recently on the other side of the talent acquisition table, and he came away from that experience with some shocking insights. Jay Olson, Director of Global Talent Acquisition at Medtronic, had spent years perfecting the art of hiring. But recently, his time as a candidate gave him an entirely new perspective. Which led …

1
#642: Building brand loyalty by storydoing, with Dawn Fichot, Brompton Bicycle 28:46

2M ago28:46

28:46

When it comes to building brand loyalty, are you doing enough to turn your brand story into real-life, customer-driven experiences? Today, we’re joined by Dawn Fichot, the Head of Marketing for North America at Brompton Bicycle. Brompton is renowned for its iconic folding bikes, but the brand’s impact goes far beyond the product. With a focus on bu…

1
Season 3 Kickoff: Guided Disruption in the Workplace 10:52

2M ago10:52

10:52

Welcome to season 3 of the podcast Your Career: Choice or Chance?—where we explore the powerful concept of Guided Disruption and how AI is reshaping the workplace. Join our hosts Yael, Mike, Manisha, and Anjali as they talk with industry leaders, sharing real-world success stories and practical strategies to help you lead with confidence in the age…

1
#641: Creating brand-savvy AI and a marketer-first DXP with Dave O'Flanagan, CEO of Sitecore 40:53

2M ago40:53

40:53

As AI is reshaping how marketers create and deliver digital experiences, how do brands ensure that automation doesn’t strip away authenticity? Marketers are relying more on AI-powered tools, but can AI truly be brand-savvy and understand the nuances of a company’s voice and identity? Joining us today is Dave O’Flanagan, CEO of Sitecore, a global le…

1
#640: Measuring the ROI on Out of Home with Jeremy Flynn from Clear Channel Outdoor 30:48

2M ago30:48

30:48

Is audience-targeting just for digital… and TV? In a privacy-conscious world, are there better, safer ways to reach your customers? Joining us today is Jeremy Flynn, Senior Vice President of Data Products & Strategy at Clear Channel Outdoor. Jeremy is at the forefront of innovating out-of-home (OOH) advertising, helping brands navigate modern marke…

1
From Janitor to CHRO of the #1 Cruise Operator in the World! Bettina Deynes (Carnival Corporation) 32:21

2M ago32:21

32:21

Ready for the remarkable story of a talent all-star who rose from cleaner to C-level leader… in the very same office? Bettina Deynes, Global CHRO at Carnival Corporation, leads a 160,000-person team in one of the world’s most dynamic industries. In this episode, she shares her incredible journey from janitor to HR executive, the importance of self-…

1
#639: Multisapiens collaboration and the future of the workplace with Dr. Tatyana Mamut, Wayfound 41:51

2M ago41:51

41:51

As AI increasingly enters the workplace, are you leveraging its potential to augment your workforce, or are you at risk of being left behind in the era of multisapiens collaboration? Joining us today is Dr. Tatyana Mamut, Co-Founder and CEO of Wayfound, a company pioneering the integration of AI and human workforces. With a Ph.D. in Cultural Anthro…

1
# 638: What's the ROI on those Big Game Ads? Featuring Nataly Kelly, CMO at Zappi 28:17

2M ago28:17

28:17

Much is made about the creative decisions in ads for the Big Game, but how does all that money, those requisite celebrity cameos, and everything else that goes into these multi-million dollar investments translate into Return on investment? Today we’re going to talk about what the numbers tell us from all those high-profile ads and who the winners …

1
#637: Redefining the customer experience with The Office of Experience and Mack Trucks 28:17

3M ago28:17

28:17

In an industry traditionally defined by in-person experiences, how can a virtual product tour reshape the customer journey and redefine the way brands like Mack Trucks engage with their audience? This episode is brought to you by The Office of Experience, a design-driven, digital-first, vertically integrated and collaborative agency that believes i…

1
How NOT to Lose Top Talent to Your Competition | Melanie Steinbach, MasterClass 25:13

3M ago25:13

25:13

Want to build a world-class team? Start by thinking like a business leader. Melanie Steinbach has led talent teams for several major brands—McDonald’s, Cameo, and now MasterClass—and she knows that talent strategy goes well beyond the common perception of HR. In this episode, Melanie shares how she aligns hiring decisions with business growth, the …

1
#636: Building resilience in customer service operations with John Finch, RingCentral 30:40

3M ago30:40

30:40

What would happen to your business if your customer service operations went down right now? Do you have the tools and strategies in place to handle a sudden crisis, or would your contact center be scrambling to meet demand? Today, we’re discussing how AI and cloud-based solutions can help organizations manage crises and enhance customer service ope…

1
#635: Taco Bell's Return to the Big Game and Creating a Successful Niche Agency with Guto Araki and Alex Jacobs, Biite 38:06

3M ago38:06

38:06

Super Bowl ads are often the pinnacle of advertising creativity and cultural relevance. But with Taco Bell's return after a three-year hiatus, how do you craft a campaign that doesn't just capture attention but also becomes a moment fans will never forget? Joining us today are two creatives reshaping the way we think about food, culture, and brandi…

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