Businesses thrive by knowing customer insights, because today’s insights are tomorrow's facts. At iResearch we live and breathe insights. And despite searching high and low, we were unable to find a customer insights podcast that answers one of the most important questions in business: why do customers do what they do? So we launched one.
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Darshan Mehta Podcasts
Want to launch your product with confidence and avoid costly mistakes? Product: Knowledge brings you behind-the-scenes conversations with successful entrepreneurs, bestselling authors, and product marketing experts who share their hard-won insights and practical strategies. Each episode dives deep into the real challenges of bringing products to market — from pricing and positioning to building customer loyalty and breaking into new markets. Host Laurier Mandin, founder of Graphos Product an ...
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[Greatest Hits] Unlock the Secret to Unleashing Team Creativity with This Simple Storytelling Hack! Insights from Marc Kerachsky of AMC Health
41:35
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41:35In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Marc Kerachsky, CMO of AMC Health. Marc has over 32 years of experience in healthcare. Join them as they discuss the power of storytelling in organizations and how it can build trust, improve communication, and foster empathy within teams. Marc shares his journey and aha m…
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Crisis to Clarity: Fabiana Lacerca Allen on Intuitive Leadership
34:58
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34:58In this episode of Getting to Aha!, host Darshan Mehta speaks with Fabiana Lacerca-Allen, a veteran corporate compliance expert with over 30 years of experience advising Fortune 100 companies. Drawing from her extraordinary personal journey, including surviving kidnapping attempts in Argentina, Fabiana shares powerful lessons on crisis management, …
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[Greatest Hits] Combining Process Improvement and Customer Experience: A Conversation with Rick Denton of EX4CX
39:09
39:09
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39:09In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Rick Denton, Managing Principal at EX4CX. Join them as they discuss how businesses can improve customer experience by leveraging feedback and data, the importance of combining process improvement with a customer-centric approach, and the alignment of customer experience (C…
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The Psychology of Premium Product Pricing: What Makes Buyers Pay More
11:11
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11:11Why do some buyers eagerly drop thousands on a luxury item, then balk at paying a fraction of that for something useful and well-made? In this solo episode of Product: Knowledge, Laurier Mandin unpacks the Premium Buyer Paradox and explores the psychology behind premium pricing. From Dyson’s visible engineering, to Bang & Olufsen’s design-driven lu…
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The Four Pillars of Sustainable Leadership with Michael Price
31:59
31:59
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31:59In this episode of Getting to Aha!, host Darshan Mehta welcomes Michael Price, VP of Business Development at Orion Groups, to share his powerful story of resilience and leadership. From overcoming depression and health struggles to building a thriving career in healthcare, Michael discusses the importance of self-care, vulnerability, and intentiona…
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[Greatest Hits] The Power of Personalized Corporate Gifting: A Conversation with Millie Tadewaldt of Brilliant
42:05
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42:05In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Millie Tadewaldt, the founder and CEO of Brilliant. Join them as they discuss personalized corporate gifting, the need for technology in the gifting process, and the measurement of ROI. Millie Tadewaldt is the founder and CEO of Brilliant, a company specializing in persona…
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The Three C’s of Marketing Success with Teresa Low
37:49
37:49
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37:49In this episode of Getting to Aha!, host Darshan Mehta speaks with Teresa Low, a seasoned CMO with over two decades of experience at Hershey and Beam Suntory. Teresa reveals her “Three C’s Framework” for marketing success: Curiosity, Courage, and Conviction, while sharing practical strategies for revitalizing tired brands into market leaders. She d…
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[Greatest Hits] The Power of Moringa: A Conversation with Lisa Curtis of Kuli Kuli Foods
34:46
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34:46In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Lisa Curtis, founder and CEO of Kuli Kuli Foods. Join them as they discuss Lisa's journey in promoting nutritious and sustainable food products, the challenges of sourcing high-quality ingredients, and her commitment to paying it forward. Lisa is the founder and CEO of Kul…
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Emotional Intelligence: The Key to Customer Loyalty with Joseph Michelli
39:14
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39:14In this episode of Getting to Aha!, host Darshan Mehta talks again with bestselling author and customer experience expert Joseph Michelli, this time about blending technology with genuine human connection. Drawing from his latest book All Business is Personal, Michelli shares strategies for balancing digital convenience with emotional intelligence,…
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Why Hospitality Needs Human Connection: Insights from Anne-Sophie Baret
33:36
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33:36Darshan Mehta celebrates the 100th episode of Getting to Aha! Be welcoming Anne-Sophie Baret, Head of Product and Trade Marketing at Club Med. Together, they explore how the iconic brand has thrived for 75 years by prioritising meaningful travel experiences and human connection. From the rise of wellness and solo social travel to trends like astrot…
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[Greatest Hits] Following Your Passion: Greg Segal's Journey from Lawyer to Filmmaker
37:33
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37:33In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Greg Segal, a writer/director, and producer. Join them as they discuss Greg's journey from lawyer to filmmaker, the value of contemplating life choices, and his involvement in producing vertical movies for platforms like TikTok. Greg Segal is a writer/director and producer…
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[Greatest Hits] The Importance of Empathy in Sales Management: Insights from Alan Versteeg, Global Chief Revenue Officer at Growth Matters
33:14
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33:14In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Alan Versteeg, Global Chief Revenue Officer at Growth Matters. Join them as they discuss conveying customer value, the use of generative AI, and the role of empathy in sales. Alan also touches on the future of sales and the role of sales managers. Alan Versteeg is an engin…
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Why Well-Being and Performance Must Coexist: A Conversation with Mohan Sivaloganathan
34:30
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34:30In this episode of Getting to Aha!, host Darshan Mehta sits down with Mohan Sivaloganathan, founder of Harmonious Leadership, to discuss a revolutionary approach to leadership that unites well-being with performance. Together, they explore why outdated leadership models fall short and how joy-centered, sustainable practices can boost engagement, co…
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[Greatest Hits] Disruptive Innovation in the Restaurant Industry: Insights from Steve Bigari, EVP, AI for Restaurants at Soundhound
33:35
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33:35In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Steve Bigari, the EVP, AI for Restaurants at Soundhound. Join them as they discuss how technology, particularly AI, can enhance the restaurant experience, the mindset needed to be a disruptor in the industry, and the importance of removing friction from the customer's life…
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Why Storytelling Beats Strategy in Education Marketing with Joseph Lapin
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35:53In this episode of Getting to Aha!, host Darshan Mehta sits down with Joseph Lapin, founder of Campbell Learn, to explore how storytelling, especially the hero’s journey, can transform higher education marketing. Lapin reveals why 95% of decisions are made subconsciously and how tapping into emotional narratives can boost enrollment, engagement, an…
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The Missing Link Between Great Products and Great Sales, with Heather Inocencio
43:01
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43:01Building great products is only half the battle—the other half is building them with marketing success baked in from Day One. Too many product teams operate in isolation, creating features customers don't understand or positioning that marketing can't sell. Heather Inocencio has cracked the code on building product teams that inherently understand …
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TikTok to Town Hall: Jeff Harmon on Reinventing University Marketing
28:09
28:09
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28:09On this episode of Getting to Aha!, host Darshan Mehta talks with Jeff Harmon, Chief Marketing and Communications Officer at Southern Illinois University Carbondale, about the transformation of higher education marketing. Jeff unpacks how universities can effectively use platforms like TikTok, apply data-driven messaging, and integrate both traditi…
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[Greatest Hits] Exploring the World: A Journey of Aha! Moments with Heath Tredell of Bablake House Limited
43:16
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43:16In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Heath Tredell, the Managing Director of Bablake House Limited. Join them as they discuss formative Aha! Moments, retiring early, and prioritizing experiences over possessions. Heath Tredell is the Managing Director of Bablake House Limited, a family-owned residential home …
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Turning Customer Feedback into Growth Engines with Don Polite
34:18
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34:18On this episode of Getting to Aha!, host Darshan Mehta speaks with Don Polite, Chief Marketing Officer at SKYGEN USA, about the power of customer insights, data, and collaboration in shaping successful marketing strategies. With over 20 years of experience across healthcare, entertainment, and corporate sectors, Don shares how to build effective vo…
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[Greatest Hits] Misconceptions and Realities: Exploring Performance Enhancement with Dustin Elliott of the Vitamin Shoppe
43:00
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43:00In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Dustin Elliott, the Senior Brand Manager at The Vitamin Shoppe. Join them as they explore misconceptions about performance enhancement, the impact of gut health on overall wellbeing, emerging trends in the supplements industry, and the future of nutrition and healthcare. D…
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Ken Kring on Thinking Beyond Silos: The Power of Integration
39:42
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39:42On this episode of Getting to Aha!, host Darshan Mehta sits down with Ken Kring, a seasoned business leader with rich experience at Walmart, Walgreens, and Sears, to explore the transformative power of integrated thinking. Ken reveals how businesses can break down silos, align around a shared vision, and drive success through cohesive strategies. F…
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[Greatest Hits] Building Brands through Creative Storytelling: Lessons from Matt Swieca of The Martin Agency
30:36
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30:36In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Matt Swieca, Executive Producer/Program Director at The Martin Agency. They discuss the importance of customer insights, storytelling, and adapting to the evolving landscape of digital marketing and advertising. Matt shares valuable insights into the industry and the strat…
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Neil Twa on Cracking the Code to $100M Amazon FBA Success
39:53
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39:53In this episode of Getting to Aha!, host Darshan Mehta interviews e-commerce expert Neil Twa, CEO of Voltage Holdings. Neil shares his journey from corporate life at IBM to building Amazon FBA brands, generating over $100 million in sales. He discusses the power of product innovation over invention, how to find high-margin opportunities, and why pr…
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[Greatest Hits] Insights and Empathy: Building Meaningful Customer Relationships with Alex Genov, Head of Customer Research and Marketing Insights at Zappos
38:06
38:06
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38:06In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Alex Genov, the Head of Customer Research and Marketing Insights at Zappos. Join them as they discuss the importance of customer insights and empathy in creating remarkable products and services, and explore misconceptions about data reliance, channel optimization, and hos…
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Kai Fuentes on the Power of Cultural Nuance in Market Research
33:01
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33:01In this episode of Getting to Aha!, host Darshan Mehta interviews multicultural research expert Kai Fuentes, President and Founder of Ebony Marketing Systems. Kai shares her journey from conducting interviews at age 12 to leading a firm that champions diverse voices. She discusses the importance of cultural sensitivity, creating space for authentic…
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[Greatest Hits] Debunking Nutrition Myths: Taking a Balanced Approach with Ross Franklin, Founder of Pure Green
33:04
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33:04In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Ross Franklin, the founder of Pure Green and CEO of Pure Green Franchise. Join them as they discuss challenges in the fitness industry, the misconceptions surrounding nutrition, and Ross’s creation of Pure Green, a juice bar franchise focused on high-performance superfoods…
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Work, Wander, Repeat: The Digital Nomad Path to Purpose and Connection with Stephanie Rogers
33:09
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33:09In this episode of Getting to Aha!, host Darshan Mehta speaks with Stephanie Rogers, Senior Account Manager at Fame and seasoned digital nomad, about the realities of working remotely while traveling the world. Stephanie shares how she transitioned to a location-independent lifestyle following the pandemic, offering candid insights on maintaining r…
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[Greatest Hits] Constant Innovation, Fearlessness, and Humor: Lessons from Mary Crafts, the Founder of Utah’s Largest Off-Site Caterer
43:10
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43:10In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Mary Crafts, CEO of Mary Crafts, Inc., and founder of Culinary Crafts. Join them as they explore Mary’s experience of starting a multimillion-dollar catering company, overcoming the fear of failure, and the importance of vulnerability when connecting with others. Mary also…
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The Aha! Moment in Parenting: Insight, Intuition, and Innovation with Ami Meoded
47:35
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47:35In this episode of Getting to Aha!, host Darshan Mehta speaks with Ami Meoded, Co-founder and CMO of LittleOne.Care about the power of combining early childhood development with cutting-edge baby monitoring technology. Meoded discusses how consistent parenting, behavioral insight, and enhanced communication in a baby’s first 1,000 days can shape li…
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[Greatest Hits] The Power of Customer Insights: Uncovering Why Customers Do What They Do with Vashte Johnson of Slidedesignr
54:46
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54:46In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Vashte Johnson, the Founder of Slidedesignr. Join them as they discuss the importance of customer insights, Vashte’s insights accelerator model for creating powerful deliverables, and the importance of storytelling, clarity, and emotional engagement in visualizations. Vash…
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From Noise to Knowledge: Mastering Data-Driven Decisions with Sid Jain
20:06
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20:06On this episode of Getting to Aha!, host Darshan Mehta speaks with Sid Jain, Head of Insights at Gain.pro, about the power of data analytics in private equity. They discuss defining true insights, leveraging AI, and refining data interpretation techniques. Sid shares his expertise on finding meaning in financial data, industry trends, and the evolv…
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[Greatest Hits] The Significance of Customer Insights for Business Success with Arnold Lee of CFO Growth Advisors
50:09
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50:09In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Arnold Lee, CFO and Managing Director of CFO Growth Advisors. Join them as they explore the need for companies to understand why customers behave the way they do, the challenges faced by startups, and the formula of finance, strategy, and customer insights as the key to su…
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Success Through Connection: Why Relationships Matter More Than Competition with Grace Redman
38:07
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38:07In this episode of Getting to Aha!, host Darshan Mehta welcomes entrepreneur, best-selling author and success coach Grace Redman to discuss why connection—not competition—is the real key to business success. They explore how authentic relationships drive sustainable growth, the role of storytelling in building trust, and strategies for overcoming s…
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[Greatest Hits] From Lawyer to Creative Director: Journeying into Insights and Storytelling with Kory Grushka
47:16
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47:16In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Kory Grushka, Founder and Creative Director of Stories Bureau. Together, they delve into the interaction of Kory’s creative and legal career paths; explore the founding of Stories Bureau; and examine the impact of AI on storytelling. Kory Grushka is an entrepreneur and cre…
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Getting from DTC to Retail Without Wasting Time and Money, with Paul Jarrett
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47:08The path from direct-to-consumer to retail success is something many product makers dream about, but it's also where countless promising products have gone to die. Bad logistics choices, bloated inventory, and unnecessary costs can sink even great products before they ever reach a store shelf. Paul Jarrett, co-founder and CEO of Bulu, has created a…
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The Future of Higher Ed Marketing: Personalization & Authenticity with Carrie Phillips
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34:50In this episode of Getting to Aha!, host Darshan Mehta chats with Carrie Phillips, Chief Communications and Marketing Officer at the University of Arkansas at Little Rock, about the evolving landscape of higher education marketing. They explore the shift toward digital transformation, the balance between professional production and authentic storyt…
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[Greatest Hits] Differentiation and Authenticity in Marketing with Alex Montas
29:54
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29:54In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Alex Montas, then Head of Marketing at BENlabs. They discuss Alex’s background and entrepreneurial mindset, the importance of differentiation, the need to maintain humanity and connection in the digital landscape, the evolution of AI in marketing, and the importance of tak…
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The Power of Human-Centric Business in an AI World with Gregorio Uglioni
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31:35In this episode of Getting to Aha!, host Darshan Mehta chats with Gregorio Uglioni, a renowned CX expert and three-time bestselling author, about the transformative power of human-centric business strategies in an AI-driven world. They delve into the importance of time as our most valuable currency, creating emotional connections and balancing tech…
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[Greatest Hits] Abandoning Alcoholic Rituals with Ila Byrne, Co-Founder at Parch Spirits Co.
43:59
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43:59In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Ila Byrne, Co-Founder and Chief Marketing and Innovation Officer at Parch Spirits Co. Together, they delve into why you should always keep your finger on the pulse of your chosen industry; how the alcohol market is experiencing a massive shake-up; and why constant curiosit…
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The 5 Whys: Deep Diving into Consumer Behavior with Brian LeCount
34:48
34:48
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34:48In this episode of Getting to Aha!, host Darshan Mehta chats with Brian LeCount, Chief Marketing Officer and VP of Digital Travel Nursing at Health Carousel, about the emotional drivers behind consumer behavior and the power of insights in marketing. They explore the "5 Whys" framework, emotional connections, and AI's role in transforming strategie…
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[Greatest Hits] Forever Changing the Food Delivery Industry with Ashutosh Mahindru, Founder & CEO at Foodtech Ventures
34:44
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34:44In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Ashutosh Mahindru, Founder and CEO at Foodtech Ventures. Together, they get right into some of the biggest hardships you will face when starting your first business, some of the best advice he’d give to his younger self, and how running a mobile food delivery business real…
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Authenticity Over Ads: Unlocking Content Secrets with Paul Banks
48:53
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48:53In this episode of Getting to Aha!, host Darshan Mehta sits down with Paul Banks, founder of Javelin Content Management, to explore the evolution of social media marketing. Paul shares his journey from retail to content strategy and discusses the power of authentic content creation. They delve into the importance of moving beyond traditional market…
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[Greatest Hits] Take the Road That Scares the Hell Out of You with Christine Trippi, CEO at The Wise Pineapple
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41:05In this Greatest Hits episode of Getting to Aha!, Darshan Mehta revisits his discussion with Christine Trippi, CEO at The Wise Pineapple, where she travels all over the U.S. to inspire, consult, train, and present keynote speeches based on some of the biggest ideas from her best-selling book: Yes Is the Answer: How Positivity, Passion, and Pineappl…
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Unlocking Success in Sales: Conversations Over Transactions with Brian Smalley
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37:52In this episode of Getting to Aha!, host Darshan Mehta is joined by Brian Smalley, Executive Vice President of Marketing and Sales at National Steel Car. Brian shares his transformative journey from the U.S. Marine Corps to the railroad industry, revealing how his military discipline shaped his leadership approach. They discuss the evolving nature …
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[Greatest Hits] Data-Driven Content with Becky Lawlor, Chief Research and Content Officer at Redpoint
33:31
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33:31In this Greatest Hits episode of Getting to Aha!, Darshan Mehta revisits his discussion with Becky Lawlor, Founder and Chief Research and Content Officer at Redpoint. Together, they explore the power of niche research in content marketing, the critical role of research in crafting high-quality content, the transformative impact of AI, and the value…
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[Greatest Hits] Unlocking Cultural Insights in Branding with Kalil Vicioso, Principal Consultant at Tiny Hat Consulting
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49:26In this Greatest Hits episode of Getting to Aha!, Darshan Mehta welcomes Kalil Vicioso, Principal Consultant at Tiny Hat Consulting, a firm dedicated to empowering brands through cultural and consumer insights. Kalil also serves as a Board Member for Insights in Color. Together, they explore Kalil's Aha! journey, his dynamic career, and his work on…
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Unlocking the Power of Social Insights with Maz Nadjm
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26:01In this episode of Getting to Aha!, host Darshan Mehta is joined by Maz Nadjm, a leading figure in the world of social media and generative AI. Maz shares his journey from programming to becoming a global leader in AI marketing at Tata Consultancy Services, detailing his path through roles at Ogilvy, Wipro, and Sky. The conversation explores the ev…
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Compassion, Critical Thinking, and Change with Hawah Kasat
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41:53In this episode of Getting to Aha! Host Darshan Mehta engages Hawah Kasat, a global humanitarian and co-founder of One Common Unity, in an inspiring discussion about the transformative power of moments. Hawah shares his journey, shaped by his early travels, passion for peacebuilding, and commitment to fostering connection through education and the …
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From English Major to EdTech Leader: John Jorgenson’s Transformative Journey
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35:09In this episode of Getting to Aha! Host Darshan Mehta interviews John Jorgenson, CMO of Cambium Learning Group, to explore the interplay of education, marketing, and technology. John reflects on his career transition from English major to EdTech marketing leader, emphasizing the importance of aligning marketing strategies with educators' and studen…
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[Greatest Hits] A Guide to Great Customer Service with Robert Spector, Author of The Nordstrom Way
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45:59In this greatest hits episode of Getting to Aha!, Darshan Mehta is joined by Robert Spector, Author of Nordstrom Way. They discuss Robert's aha! moments, how to use customer service to improve businesses, the benefits of efficient customer service, and approaches to delivering more value to customers. Robert Spector speaks to salesmen about the imp…
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