Too often business leaders are forced to choose between the needs of their company and the needs of their employees. It’s a lose/lose scenario leaving managers burned out and workers seeking other opportunities. At Work for Humans, we believe work can be designed differently. When you design work like products people love, your company wins. Work becomes irresistible, employees passionately buy into their roles every day, and your company takes measurable strides towards your vision.
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In this podcast, Thomas Bertels explores with thought leaders and executives how to make work more productive, valuable, meaningful, and impactful.
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Making Business Art is a podcast for curious people where we explore how to make our work more meaningful and enchanting for ourselves and the people we serve. We draw lessons and inspiration from entrepreneurs, designers, scientists, creative leaders and artists about creating remarkable experiences that light up our customers and our teams.
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1
The Surprising Power of Humility at Work | Simon Moss
1:06:43
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1:06:43When we talk about what makes a great leader, we tend to focus on confidence, decisiveness, and maybe even charisma. Less often do we talk about humility. And yet, humility, according to psychologist Dr. Simon Moss, may be the trait that unlocks the most growth, resilience, collaboration, and trust. In this episode, Dart and Simon talk about why hu…
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Listening Beyond Words: How to Really Hear People at Work | Oscar Trimboli
1:05:13
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1:05:13Oscar Trimboli has spent his life helping people hear what’s not being said. As a listening expert and advisor to some of the world’s largest companies, he’s discovered a surprising truth: most of us only catch a fraction of what’s being communicated. We hear the words, but miss the silences, emotion, and meaning beneath them. In this episode, Dart…
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#031 Unlocking Communication through Unconditional Welcome with Karen Faith
40:38
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40:38Most of us want to be more influential, creative, and able to build key relationships in and out of work. But this isn't always easy to accomplish, and sometimes it seems it’s because someone is standing in our way. But that someone, more often than not, might just be ourselves. For this minisode I’m bringing back business ethnographer and empathy …
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How Employee Ownership Could Save America’s Democracy | Joseph Blasi
1:09:48
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1:09:48What do the drafters of the U.S. Constitution, 19th-century industrialists, and a modern defense contractor have in common? According to economic sociologist Joseph Blasi, they all believed in one powerful idea: that democracy itself depends on ownership, and that ownership should be broadly shared. He argues that if we want work to truly work for …
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The Anatomy of Genres: How Story Forms Explain the Way the World Works | John Truby Replay
1:07:29
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1:07:29From an early age, John Truby knew that stories are not just something that happens on a page. Story is all around us. It structures how we interpret events, and even how we decide how to live. For John, story forms explain the way the world works. John is a screenwriter and the founder and director of Truby’s Writers Studio in Los Angeles, where h…
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In this episode, Thomas Bertels talks to Andrew Patricio, head of data and AI for UNIDOS US, the largest Hispanic advocacy and civil rights organization in the United States. In this conversation, Andrew describes how UNIDOS got started on its AI journey, explains the limitations and risks involved with AI, and explores the implications for the wo…
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1
How to Build an Economy That Works for Everyone | Nick Romeo
1:06:50
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1:06:50As a journalist, Nick Romeo has interviewed people doing remarkable things, from running worker-owned companies to redesigning gig work as public infrastructure. These experiences shaped his new book, The Alternative: How to Build a Just Economy, and led him to one big insight: a better economy isn’t just possible—it’s already here. In this episode…
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The Progressive Work Ethic: What We Lost and How to Win It Back | Elizabeth Anderson
1:17:43
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1:17:43For centuries, the work ethic was used to justify inequality, but it also fueled a powerful movement for justice. In the final part of this series, Elizabeth Anderson and Dart Lindsley explore the progressive work ethic, a vision of labor rooted in dignity, equality, and shared prosperity. They trace how thinkers like Adam Smith, John Stuart Mill, …
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#030 Rewriting the Story of Business & HR with Dart Lindsley
1:44:20
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1:44:20What if instead of thinking of you as an employee, your boss and workplace treated you like a valued customer? My guest and HR transformation expert, Dart Lindsley, knows that industrial-age management practices are not working. He champions a new approach to how we design our work in organizations by treating work as a product that every organizat…
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In this episode of Work Matters, host Thomas Bertels and innovation management expert Bill Fischer discuss the Chinese company Haier and how its unique operating model has enabled its rapid growth. Bill explains how Haier evolved from its roots as a local refrigerator company to become a global innovator by embracing two big ideas: zero distance to…
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Work Ethic's Dark Turn: The War on the Poor | Elizabeth Anderson
53:10
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53:10The work ethic began as a religious principle before evolving into an economic theory. But by the 18th and 19th centuries, it had taken on a new role: a justification for social inequality. Thinkers like Adam Smith and John Stuart Mill saw work as a path to dignity and opportunity, while economists like Thomas Malthus and Nassau Senior argued that …
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How Work Became a Moral Duty: The Origins of the Modern Work Ethic | Elizabeth Anderson
57:27
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57:27Elizabeth Anderson is one of today’s leading political philosophers and has spent years studying how the work ethic shapes our economy, society, and politics. In her latest book, Hijacked, she explores how hard work, a principle originally intended to advance the virtue of helping others, has been used by parts of society in ways that harm workers.…
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Designing Work Like a Subscription Product: How to Retain Top Talent | Luke O’Mahoney
1:14:01
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1:14:01Luke O’Mahoney is one of the leaders of the movement to reframe work as a product that every company sells to employees. In particular, Luke has gone deep into the implications of recognizing work as a subscription product, and brings an absolute wealth of ideas to bear on how to create the kind of work experience product that employees want to buy…
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Who Owns the Experience of Work? Managers as Product Managers | Alex Komoroske
57:07
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57:07This is the third in a series of episodes with world-leading product management experts about how we might build product management best practices into team leadership. Alex Komoroske spent years as either a Product Manager or Director of Product Management for platforms that most of us use every day: Chrome, Google Maps, Google Earth, and others. …
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#029 Making Learning Stick in Organizations with Mark Boccia
1:29:09
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1:29:09Most of us have sat through a mandatory class, training, or presentation at work that was pretty terrible. Worse yet, we probably felt like a hostage waiting to escape. Going through this type of experience hinders our individual ability to learn and causes teams to struggle to adopt new skills and ways of working. Fortunately, my guest and global …
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Beyond Accommodations: How Personalization at Work Benefits Everyone | Charlotte Dales
53:49
53:49
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53:49Most employees need some form of support to thrive at work, whether it’s flexible hours to care for a loved one, mental health resources, or a quieter space to focus. But asking for help can feel risky. That silence holds people back and costs companies more than they realize. Charlotte Dales is trying to fix that. As the co-founder and CEO of Incl…
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The California Experiment: Can Government Use Community Service to Fix Work and Heal Society? | Josh Fryday
55:06
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55:06When Josh Fryday’s wife was evacuated from Japan after the 2011 Japan disaster, he stayed behind. As a Navy officer, he joined Operation Tomodachi, one of the largest humanitarian relief efforts in history. Working alongside people who thought differently, he learned that service brings people together around a common mission to accomplish amazing …
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Your Company's Superpower: How Dyslexic Thinkers Are Shaping the Future | Kate Griggs
1:01:33
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1:01:33At eight years old, Kate Griggs sat in a parent-teacher meeting and heard the words, “She’s not very bright.” The school had already written her off. But she wasn’t struggling because she lacked intelligence. She was struggling because the system wasn’t designed for the way she thinks. Today, she’s proving that dyslexia isn’t a disadvantage, but a …
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Retirement at Risk: Is Work Is Failing the Next Generation of Retirees? | Matthew Rutledge
1:10:33
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1:10:33With a career in a stable industry and a solid plan for retirement, Matthew Rutledge’s father expected to retire on his own terms. But when he was suddenly laid off at 59, the financial impact was crushing. Watching his father struggle to bounce back at that stage of life made Matt realize how fragile retirement security really is, even for those w…
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#028 Choreographing Work: Lessons from Dance with Renatus Hoogenraad
1:34:44
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1:34:44Ever heard the idiom “It takes two to tango”? For service design facilitator and executive coach, Renatus Hoogenraad, the spirit behind this idiom has a more literal meaning. As a former professional ballet dancer and someone trained in applied improvisation, Renatus pays special attention to how we show up and use our bodies at work. He thinks of …
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Starbucks President: It’s Not about the Coffee, Leadership Lessons from Scaling Starbucks from 28 to 1,500 Locations | Howard Behar
1:16:50
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1:16:50Howard Behar barely graduated high school and spent just two years in community college. Yet, he became a key leader at Starbucks soon after joining the company. From the start, he saw that Starbucks was not just about coffee but about people. With no formal business degree or global experience, he relied on persistence and a deep belief in servant…
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Quiet Heroes: The Untold Stories of U.S. Public Servants at Work | Cameron Kober
51:54
51:54
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51:54For many people, the mention of government work conjures images of endless red tape and bureaucracy. In reality, though, federal employees are doing life-changing work every day. They fight hurricanes, advance cutting-edge research, protect children, and manage millions of acres of public lands. But with leadership turnover, political transitions, …
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Beyond the Job Description: Designing Work for Joy and Impact | Sam Schlimper
51:24
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51:24Sam Schlimper is the Managing Director at Randstad, the largest HR service provider in the world. Largely anchored in talent acquisition, she has over two decades of experience working with global organizations to link human potential, AI, and measurable outcomes. Over the years, Sam has witnessed countless leaders struggle with a trade-off mindset…
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Culture Change at Scale: How Design Gym Transforms Organizations by Talking to Employees | Andy Hagerman
1:12:21
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1:12:21As co-founder of The Design Gym consultancy, Andy Hagerman has spent over a decade tackling the challenge of aligning employee needs with business strategy—an issue that can make or break organizational success. Working with clients like Marriott, Cisco, HP, and Kellogg’s, he has honed his craft by addressing complex organizational needs. In this e…
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Work For Grown-Ups: Escaping Parent-Child Leadership Dynamics at Work | Sammy Burt
50:54
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50:54Companies have long treated employees like children, micromanaging their tasks and monitoring every move, hoping to boost productivity. The problem is that this approach undermines trust and stifles innovation, parenting employees instead of supporting them. Sammy Burt, author of What Is a Grown-Up Anyway, is working to shift this mindset. She help…
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Life at work can feel dull, transactional, and exhausting. Fortunately, it does not have to be that way. In fact, our work can be turned into a vehicle for transforming how we relate and connect with others, while making other areas of our lives feel bright, inspired and nourishing. For this minisode I’m bringing back innovation and leadership deve…
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1
Number 2 Glassdoor CEO: Leading People in 2025 and Beyond | Robert Glazer
1:06:51
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1:06:51Award-winning entrepreneur and author Robert Glazer has identified a core issue in today’s companies: the traditional “growth-at-all-costs” mindset is unsustainable. After a decade of relentless expansion, many companies are struggling to grow without burning out their employees along the way. Robert believes there is a better way—one that brings t…
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Applying Product Management Tools for a Better Employee Experience | John Cutler
1:27:30
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1:27:30Product managers are often used to setting goals and going after them with a single-minded focus, achieving success by pushing for results. If they approach the job like a mechanic—fixing, controlling, and managing tasks—they risk stifling innovation and limiting their team’s potential. Without realizing it, managers can create an environment that …
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Why Employees Quit: The Four Drivers of Job Moves in 2024 | Ethan Bernstein & Michael Horn
1:08:08
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1:08:08An estimated 1 billion people switch jobs every year, and the war for talent continues. Leaders and HR teams keep using the same hiring strategies as the average employee tenure decreases year after year. Companies aren’t addressing the root issue: employees crave meaningful work, supportive colleagues, and growth opportunities. Unless companies tr…
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1
Are Skills the New Currency of Work? Questioning the Skills-Based Management Paradigm | Gareth Flynn
51:51
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51:51Moments before presenting at a large conference in Sydney, Gareth Flynn was confident in sharing his expertise on skills strategy. Suddenly, his friend Dart Lindsley tapped him on the shoulder and made a bold claim: skills strategies don’t work. Faced with the unsettling possibility that his expertise might be flawed, Gareth began a research journe…
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1
The Heart of Leadership: Emerging from the Dark Ages of “Power-Over” Management | The Clark Family
1:09:28
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1:09:28When Kim Clark was completing research for his doctoral dissertation, he compared two nearly identical cement plants located five miles apart. As an economist, he couldn’t pinpoint why one plant was 70% more productive than the other. Determined to solve the mystery, he visited both plants and quickly found the answer: the more productive plant had…
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1
The Employee Experience Manifesto: Unlocking the Talent inside Your Organization | Samantha Gadd
1:02:17
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1:02:17When Samantha Gadd began her career in HR, she quickly noticed traditional HR processes and practices often overlooked the people they were meant to serve. Struggling to find the “human” in human resources, Samantha took a leap of faith and founded Humankind, an organization dedicated to putting humanity at the center of work. Today, Humankind is N…
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1
Social Networks: The #1 Predictor of Economic Advancement | David Obstfeld
1:19:08
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1:19:08David Obstfeld, a tenured professor with over 15 years of research experience, saw a troubling trend at universities: first-generation college students were struggling to secure job opportunities upon graduation, leaving them at a disadvantage compared to their peers. His research revealed a clear link between economic background and access to soci…
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1
Disruptive HR: Solving Your People Problem through Work Design | Lucy Adams
1:06:56
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1:06:56Lucy Adams, a seasoned HR leader, has held senior roles in major organizations, including her recent position as HR Director at the BBC. Despite her success, she grew increasingly frustrated by HR’s one-size-fits-all approach, which treated all employees under the same rigid policies. Determined to find a fresh perspective, Lucy founded Disruptive …
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1
Ken Coleman: What I've Learned Helping Thousands of People Find Work They Love
1:00:30
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1:00:30Ken Coleman has interviewed thousands of people on work, uncovering a common struggle: people start their careers wanting to make a difference but often lose that drive due to restrictive job expectations and rigid company rules. This disconnect leaves employees disengaged, impacting both personal fulfillment and company success. Ken believes compa…
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1
Escaping the Echo Chamber: Local Voices Share What Work is Really Like Around The World | Gregory Warner, Revisited
1:02:08
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1:02:08As an international correspondent for NPR, Gregory Warner has lived and worked in some of the highest conflict areas in recent memory. He has climbed mountains with smugglers in Pakistan for This American Life, descended into illegal mineshafts in the Democratic Republic of Congo for Marketplace's "Working" series, and lugged his accordion across A…
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1
The ROI on Accessibility: How Investing in Accessibility Benefits Everybody | Mike Hess
51:46
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51:46After 20 years of managing multimillion-dollar projects for Fortune 500 companies, Mike Hess faced a troubling reality: he was often labeled as the "token blind guy." Despite developing invaluable skills through his blindness, he was disturbed by the high unemployment rates among fellow disabled professionals. Determined to break down corporate sti…
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Built for People: Using Product Management Principles to Design Work People Love | Jessica Zwaan, Revisited
1:06:36
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1:06:36The philosophy behind HR and our way of working predates most of the tools we use. While companies focus on sales and productivity, most neglect to measure one of the largest sources of value within the organization – the employee experience. Jessica Zwaan has made it her mission to teach executives and their companies how to transform the employee…
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1
Candidate-Market Fit: How to Find a Job You Love in an Unforgiving Job Market | Phyl Terry
1:07:52
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1:07:52In a rapidly evolving job market shaped by post-pandemic shifts, AI advancements, and the rise of remote work, competition for good jobs is fiercer than ever. Standing out and strategically positioning yourself is no longer optional – it’s essential. For over 25 years, Phyl Terry has been helping people build exceptional companies and careers. As t…
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The Progression of Value: How to Deliver Custom Work Experiences at Scale | Joe Pine, Revisited
41:46
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41:46Joe Pine was the first to identify many of the trends that have animated business for the last two decades, including the trend away from simple mass production to mass customization, and the emergence of the experience economy. Today, Joe joins us to discuss how those trends are influencing the future of work, and how companies might mass-customiz…
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1
How to Build Great Teams: What AI Is Teaching Us about Team Design and Skills Training | Vivienne Ming
1:17:19
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1:17:19AI is at the forefront of work, tech, and global development – and it’s here to stay. While there are ongoing dilemmas and fears surrounding the future of AI, renowned neuroscientist Vivienne Ming sees it differently. For over a decade, she has harnessed AI to enhance human potential, designing systems to treat her son’s diabetes, predict manic epi…
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#026 Extraordinary Benefits of Understanding Others with Karen Faith
1:41:34
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1:41:34Henry Ford once said that “if there is any secret of success, it lies in the ability to get the other person’s point of view and see things from [their] angle as well as from your own.” What Henry Ford was talking about is practicing “cognitive empathy” also known as “perspective taking.” My guest and founder of Others Unlimited, Karen Faith, teach…
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Emerging Workplace Trends: Are We Entering an Era of Organizational Disruption? | Aaron McEwan
1:03:31
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1:03:31If there’s one thing the pandemic taught us, it’s that market disruptions can spell disaster for unprepared companies. Aaron McEwan, a behavioral scientist and futurist, is at the forefront of this challenge. As part of Gartner’s Rapid Response Market Sensing Team, he specializes in identifying workplace shifts before they happen. In this episode, …
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1
Dangerously Incompetent: How AI and Robots Are Deskilling the Workforce | Matt Beane
1:12:59
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1:12:59As AI and automation reshape the workforce, the traditional way we pass down critical skills is under threat. Junior workers are losing the opportunity to learn directly from experienced mentors, putting essential human abilities at risk. Matt Beane, a leading researcher in machine intelligence, has spent a decade investigating this problem. In his…
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1
StumpCraft: The Simple Joy of Turning Chaos into Order | Jasen Robillard
1:03:57
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1:03:57On Work for Humans, we explore what people truly seek from their work. A recurring theme we have found is the desire for puzzles to solve. In today’s episode, we chat with a puzzle expert and creator to uncover the elements that make a compelling puzzle and how we can apply these principles to create work that people genuinely love. Jasen Robillard…
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1
First Responders for the Workforce: The Dark Challenges of Frontline HR Professionals | Julie Turney
50:23
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50:23From managing crises to ensuring compliance and safety, HR professionals are often the first responders in the workplace. Julie Turney, an HR specialist with over 15 years in the field, found herself so focused on supporting others that she became depleted and burned out. Drawing from her journey and research, Julie now dedicates her work to creati…
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1
How to Design Products People Love: Principles and Insights for Work Designers | Marty Cagan
1:11:40
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1:11:40Marty Cagan was ten years into his engineering career when he began questioning the purpose of his work. Frustrated with the products he was building, he wondered why they were necessary—but soon, he realized that asking "why" was the job of the product manager, not the engineer. So, he became one. Not just any product manager, but a leading expert…
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#025 Reimagining Experiences in Physical Spaces with Josh Goldblum
1:34:36
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1:34:36New technologies enable fresh opportunities to connect with visitors in physical spaces. But connecting with people in a way that feels authentic, trustworthy, engaging, and enduring takes a whole lot of passion, collaboration, and a deep love of story and craft. My guest and Emmy-award winning creative executive and entrepreneur, Josh Goldblum, ha…
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