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Welcome to Moments That Matter! 🎙✨ Join us as we dive deep into the pivotal moments that shape the journeys of extraordinary leaders and influencers. From major milestones to quiet, reflective turning points, this podcast uncovers the decisions, challenges, and breakthroughs that define their paths. 🌟 Through heartfelt storytelling and candid conversations, Moments That Matter explores the human side of leadership and success—shedding light on how vulnerability, resilience, and purpose drive ...
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Why 75% of Guests Return: The Britain Blueprint
45:32
45:32
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Patrick Norton's journey from a towel boy in upstate New York to Chief Marketing Officer and owner-partner at Britain Resorts is a masterclass in hospitality leadership. After selling everything and moving to Myrtle Beach with just a hammock and clothes, Patrick applied to 150 resorts before landing at Compass Cove—beginning a remarkable 23-year re…
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From Cancer Survivor To Adding $1 Million In Revenue In 12 Months!
41:28
41:28
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🔥 FROM CANCER SURVIVOR TO HOSPITALITY GURU: How Mandy Murray Built a Million-Dollar Hotel Turnaround After beating cancer THREE TIMES in her twenties, Mandy Murray transformed her second chance at life into hospitality excellence. Watch as she reveals how she promised her husband "12 months to increase revenue by $1 million" at their boutique hotel…
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What happens when a seasoned police officer steps away from law enforcement to save a family business in crisis? Andre Giannandrea, General Manager of the Post Hotel in Lake Louise, reveals his extraordinary journey from the Calgary Police Service to leading one of Canada's most prestigious luxury hotels. Now managing a Michelin-recognized property…
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High Heels and Windex: Finding Your Way in the Hospitality Industry
46:29
46:29
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Jennifer Miller is a seasoned hospitality leader with over 30 years of expertise in commercial strategy, specializing in revenue management, call center operations, and hotel operations across both independent and branded hotels. As the Director of Revenue Management at Guest Services, Inc., Jennifer drives strategic initiatives to maximize revenue…
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From Hospitality Beginnings to Tech Innovations
55:09
55:09
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Who is David Millili? With nearly 30 years of experience in hospitality technology, David's mission is to drive technological solutions, provide strategic support, and share my knowledge to help hotels thrive in an increasingly complex landscape. As the former CEO of LodgIQ, David brought an AI-driven commercial strategy platform to hoteliers, help…
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Empathy-Driven Leadership, Team Well-Being, and the Power of Generosity in Hospitality
46:13
46:13
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Chris Green is the founder of Cedar Road Investments, LLC, and W. Chris Green Advisory Services, bringing over 30 years of expertise in hospitality. He previously served as President of Remington Hospitality, overseeing 130+ properties across the US and Caribbean, and as CEO of Chesapeake Hospitality until their merger in 2022. Chris specializes in…
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Balancing Leadership Demands with Personal Peace
37:22
37:22
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Mike Marshall, CEO, has spent over 35 years in the hotel industry, working in nearly every role and overseeing a portfolio of more than 175 properties. His experience spans luxury, limited-service, boutique, and non-branded hotels, giving him a unique perspective from the worker, operator, and owner viewpoints. A frequent speaker at top industry co…
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Tech Advances and Women's Leadership in Aviation's Future
31:14
31:14
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Amy Burr is President of JetBlue Ventures (JBV), the venture capital arm of JetBlue Airways, where she leads investments in early-stage startups in travel, hospitality, and transportation. She has been with JBV since 2018, previously serving as Managing Director of Operations and Partnerships, building a strong ecosystem of partners for portfolio c…
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Crafting Connections: The Art of Hospitality and Storytelling
48:05
48:05
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What happens when you mix art school aspirations with the vibrant world of hospitality? Discover the fascinating journey of Don Barnett, the charismatic Director of Sales and Marketing at London's iconic London House in Chicago. Transitioning from art to hospitality, Don's story is one of financial responsibility meeting personal passion, and how h…
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