In this episode of the Discovered Podcast, recorded during our Discovered Fringe event @ Ecommerce Expo, host James Gurd leads a thought-provoking panel discussion on the challenges and opportunities in building sustainable e-commerce systems. Featuring insights from industry leaders like Sezin Cagil (Selfridges), Carole Breetzke (Brave Bison), And…

In this episode of the Discovered Podcast, Rachel Tonner sits down with Grant Deken, SVP of Marketing for Elastic Path, to delve into the evolution of e-commerce and technology over the past five years and look ahead to the future. They discuss the rise of AI, the importance of data in creating personalized shopping experiences, and the growing tre…

In this enlightening episode, Rachel Tonner hosts a vibrant discussion at the MACH House NRF with distinguished guests Filippo Conforti from Commerce Layer, Nilay Oza from Klevu, and Darren Guarnaccia from Uniform. This episode unveils the groundbreaking integration among these leaders in e-commerce technology, offering merchants a glimpse into the…

In this insightful episode of the "Discovered" podcast, Rachel Tonner, our VP of Marketing welcomes Mikko Rekola, Chief Evangelist from Woolman, Europe's largest Shopify Plus agency, to delve into the latest Shopify Winter Editions release. Mikko, with over 15 years of experience in direct-to-consumer e-commerce, shares his expert insights on the s…

Grab a coffee and join us as Wesley Hartley, the Chief Revenue Officer at LEAF, shares his journey from the music scene to mastering e-commerce. He'll dive into the ups and downs, the switch from tunes to tech, and how understanding your customers and data can really change the game for e-commerce teams. Whether you're leading the charge or managin…

Step into the bustling world of ecommerce operations with Rachel Tonner in this enlightening episode. Rachel hosts Ben Marks from Shopware AG and Maier Bianchi of Bemeir, both leading figures with vast experience in ecommerce. Together, the trio navigates the intricate terrains of operational efficiency in an industry known for its rapid pace, and …

In this captivating episode of the Discovered podcast, Rachel Tonner delves deep into a dynamic conversation with e-commerce expert Matthew Medlyn. Leveraging his extensive background working with renowned brands like Wiltshire Farm Foods, Love Honey, and Graham & Brown, Matt explores the unique hurdles of designing for diverse user personas, rangi…

In this episode, we explore the crucial role of customer service in driving business growth and success. Join us as we dive into a Discovered London speech by Jo Causon, CEO of The Institute of Customer Service, where she emphasizes the need for organizations to prioritize the customer experience. Causon highlights that customer service extends bey…

Join us in this insightful episode as we delve into the current state of Artificial Intelligence (AI) and its exciting future. At Klevu's Discovered London event, Niraj Aswani, Co-Founder and CTO of Klevu, shares his expertise on the transformative power of AI models like ChatGPT and the potential they hold in natural language processing. We explor…

In this podcast episode, the hosts discuss the dynamic world of personalization and its importance in today's digital landscape. The episode features experts from various fields who share their views on personalization, including Vitaly Friedman, David Mannheim, Rasmus Houlind, Gianfranco Cuzziol, and Rob Boland. The panel discusses the definition …

Join Klevu VP of Marketing, Rachel Tonner, and Donald Russell's Head of Ecommerce, Jason Stewart, as they discuss Donald Russell's experience trialling search solutions, including Klevu and Nosto. Hear about their best-of-breed tech stack and the importance of testing the market to drive value through suppliers. Discover why Donald Russell decided …

Join Rachel Tonner, VP of Marketing at Klevu, as she talks to Hannah Bennett, Head of Digital at Paul Smith, about their journey from monolith to Mach. Throughout the podcast, listeners will gain an understanding of the unique challenges that Paul Smith faced when creating a fast, user-friendly e-commerce platform. Hear about the challenges they fa…