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Restaurant Operator

Networld Media Group

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This podcast series from the publishers of FastCasual.com, PizzaMarketplace.com and QSRweb.com provides restaurant owners and executives with the insights and inspiration they need to grow their brands. Each episode features interviews with experienced restauranteurs, industry experts, and thought leaders, who share practical tips and advice for running a successful restaurant business.
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CX Innovators

Networld Media Group

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Tune into the CX Innovators podcast to hear how top brands are using cutting-edge technology to take the customer experience to incredible new heights. We’ll talk to the executives who are spearheading the CX charge for their brands and the tech companies they rely on to make the magic happen.
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Digital Signage Today

Networld Media Group

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The Digital Signage Today Podcast offers a view into the hot topics affecting the continuing evolution of digital signage technology worldwide. The podcast features interviews with movers and shakers as well as news related to DOOH, 4K displays, content management, and more
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Founderology

Networld Media Group

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Welcome to Founderology – Built to Breakthrough, the ultimate podcast created by Founders, for Founders. Hosted by Kathleen Wood—Founder and CEO of Kathleen Wood Partners and creator of the Founders Growth Summit. Founderology is your go-to resource for actionable insights and proven strategies to propel your business and yourself to new levels of success. Kathleen brings over 20 years of expertise, working side-by-side with Founders to turn small businesses into award-winning concepts, nati ...
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With beef prices climbing — up nearly 60% in the last decade, according to industry veterans —fast casual operators are facing a margin squeeze. The solution to stabilizing food costs while meeting consumer demand for variety may lie in an under-leveraged protein: pork. In this episode of the "Restaurant Operator Podcast," host Cherryh Cansler sits…
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In this episode of the CX Innovators podcast, Len Covello, CTO at Engage People, shares expert insights why no retailer today can get away without having a loyalty program and what a successful loyalty program should provide to shoppers. Consumers are participating in 17.4 loyalty programs on average, and program members want more ways to earn rewa…
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Danielle Mahon, the Founder of seafood steam pot brand Topsail Steamer, joined host Kathleen Wood on a recent episode of the "Founderology" podcast to discuss the evolution of her company from a local storefront to a national franchise. During the interview, Mahon detailed the philosophy behind her brand, which offers pre-prepared seafood steam pot…
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Dirty Dough owner Bennett Maxwell knows cookies. After all, his brand has 50 flavors and a simple model. In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of Pizza Marketplace and QSRweb, talks to Maxwell about his operations, the cookie wars he battled and the marketing strategies that make Dirty Dough a success. When…
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In the latest episode of the Digital Signage Today Podcast, Chuck Lewis, EVP of business development and sales at the Palmer Digital Group, talks with Digital Signage Today Editor Judy Mottl on the innovations with digital menu boards and enclosures. Lewis, an engineer, joined PDG when the company formed in 2018 in a collaborative vision with PDG o…
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Zane Tarence enters this conversation like a force of nature — fast, sharp and fully dialed in. His pace alone tells you he has lived this work. His experience comes through every sentence with the confidence of someone who has built companies, sold companies and guided leaders through outcomes most people only imagine. His energy lifts the entire …
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Banks are embracing AI for several different purposes. Some are using it for fraud detection, loan origination and handling basic customer interactions. While big banks have a great deal of resources for AI, community banks can also take advantage of AI tools; however, there's a danger here that banks will over-rely on AI, or not give bankers the a…
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In this episode of the Pizza Marketplace Podcast, host Mandy Detwiler, talks to Jennifer Jackson, vice president of public relations for Hungry Howie's. Jackson spoke about the public relations and advertising the pizza brand does. Hungry Howie's differentiates itself by offering flavored crusts. Jackson said the butter cheese is the top crust flav…
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In this episode of the Restaurant Operator Podcast, podcast host Mandy Detwiler, editor of Pizza Marketplace and QSRweb, talks to Jim Nusbaum, CEO of Barry Bagels. Nusbaum shares the brand's origin story, its expansion strategy into Texas, and the unique hub and spoke model that supports franchisees. He discusses the importance of employee culture,…
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Every Founder has a story — a spark that becomes the heartbeat of a brand. Some stories begin with a dream, others with a dish, and every now and then one begins with a taco that turns into a brand that is built to breakthrough. In this episode of the Founderology Podcast, I talk with Roberto Espinosa — the visionary Founder of Tacodeli. What start…
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In this episode of the CX Innovators podcast, Mark Frumkin, director of customer success at Modulate, shares expert insight on how online retailers can deploy AI tools to improve fraud detection, reduce harmful customer interactions and elevate both the agent and the customer experience. The podcast is produced by Networld Media Group and sponsored…
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In this episode of Restaurant Operator, host Cherryh Cansler, publisher of Fast Casual, sits down with Luke Wilwerding, VP of North America Sales of Elo Touch, sponsors of both this episode and the Fast Casual Top 100 Movers & Shakers report. Together, they explore how restaurant technology is transforming every stage of the guest experience from s…
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In this episode of the Digital Signage Today podcast Kathy Isaacs, VP of sales at 22Miles, an all in one content management system platform, talks with Judy Mottl, editor of Digital Signage Today on digital signage content management. Isaacs is a seasoned digital signage industry professional who has been leading projects at 22Miles for over eight …
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It's the answer every business owner wants to know and very rarely gets a direct answer about it — UNTIL NOW — at the Founderology Growth Summit, that answer becomes reality. Founders want to grow, scale, and create lasting value. The challenge is knowing where the value of your business stands today — and what will elevate it to investment-grade s…
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In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of QSRweb.com and Pizza Marketplace, talks with Or Peleg, managing partner of Tel Aviv Grill in the Los Angeles area. Tel Aviv Grill began 11 years ago as a small kosher market making shawarma, skewers and sandwiches in the San Fernando Valley in Los Angeles. "And, very…
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It's not easy installing and maintaining an ATM or ITM. It takes a large team to handle the installation, software configuration, security and many other factors. As a result, many financial institutions are outsourcing these tasks to other vendors who provide professional ATM services. In today's episode of the Bank Customer Experience podcast, Je…
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Every Founder knows the spark that starts an idea and then the journey begins. In this episode of Founderology: Built to Breakthrough, we talk with Donna and Daniel Golik, Mother and Son Founders of Chill-N Nitrogen Ice Cream – craveable, flash freezing made to order ice cream. Chill-N Nitrogen Ice Cream is the brainchild of ice-cream loving Daniel…
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In this episode of the Pizza Marketplace Podcast, Mandy Detwiler, editor of Pizza Marketplace and QSRweb.com, talks to Eric Soller, founder of Old Scratch Pizza in Dayton, Ohio. With a formal culinary background and years working with mixer giant Hobart, Soller said he was primed and ready to open his own restaurant. "I love pizza," Soller said. "I…
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In this episode of Restaurant Operator Podcast, Cherryh Canlser, publisher of FastCasual, offers an exclusive preview of the heavy-hitting CEO panel, moderated by HungerRush CEO Bill Mitchell, at the upcoming Fast Casual Executive Summit, Oct. 5-7 in Austin. The episode features an insightful conversation with Mitchell and Aman Devgan, HungerRush's…
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In this episode of the Digital Signage Today podcast Screenverse CEO David Weinfeld and Screenverse President Adam Malone, both co-founders, share insight with Digital Signage Today editor Judy Mottl on the shift of digital out of home from static signage to a fully digital, data-driven medium. The shift is being driven by technology from digital a…
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In this episode of the Digital Signage Today podcast guest Mike Tippets shares insight on digital signage trends and innovations given his longtime tenure in the industry. Tippets is vice president of the enterprise division at Hughes, an EchoStar company. Prior to joining Hughes in 2008, he was president of Helius, LLC, a start-up digital signage …
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Built for Founders. Powered by Founders. The Founderology Growth Summit is a breakthrough experience designed for Founders who are looking to scale. Every moment, from the first conversation to the final celebration, is crafted with one purpose: to accelerate the growth of visionary Founders and their businesses. Cherryh Cansler, publisher of FastC…
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ATM crimes aren't slowing down in intensity. If anything, they are increasing, and banks need to be able to contact law enforcement quickly and have them arrive on the scene fast enough to stop the crime. However, traditional security systems can cause big problems for ATM and branch security, especially due to false positives. In some jurisdiction…
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In our most recent Pizza Marketplace Podcast, Mandy Detwiler, editor of Pizza Marketplace, talked to Dallas Massey, senior vice president of Papa Murphy's Take N' Bake Pizza. Massey discussed the brand's $10 Tuesdays promotion and how it has evolved over the years. In the beginning, consumers could purchase any pizza in any size for $10 on Tuesdays…
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In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of Pizza Marketplace and QSRweb.com, chats with Frank Paci, CEO of Newk's Eatery. Tech plays a big role in Newk's growth strategy, with the brand leveraging self-service kiosks and partnerships with third-party delivery. "We continue to try to meet the guests where they…
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I have been inspired by Derrick Hayes and Big Dave's Cheesesteaks starting as an Instagram follower and then as a customer. I actually drove from Tampa to Orlando to try his Classic Dave's Chicken — wow — was it worth the drive and the many more drives I will continue to make to Big Dave's. Hopefully, Tampa is on the list for new locations! Derrick…
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Mooyah Burgers Fries and Shakes launched in 2007 and now has 75 locations, of which 73 are franchised. The brand just started building out its corporate market earlier this year. Mooyah is all about the better burger business, with buns baked in house and hand-punched fries. Ingredients are prepped daily in house and the brand uses certified Angus …
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In this episode of the Digital Signage Today podcast Anna Bager, president and CEO of the Out of Home Advertising Association of America, shares insight on what's driving robust OOH growth and revenue as well as the trends taking root in the OOH industry. Digital OOH was a prime driver in OOH ad spend hitting a revenue landmark in 2024 — $1.98 bill…
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How do you take a Maine lobster roll—yes, the classic, buttery, delicious kind—and build a brand that stretches from the East Coast to the heart of Milan, Italy? That's the kind of breakthrough story we love to feature at Founderology: Built to Breakthrough. And it's exactly what unfolds in this powerful episode with Dan Beck, Founder of Mason's Fa…
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Michigan-based Saroki's Crispy Chicken & Pizza pairs delicious chicken and pizza in a mega gas station setting. However, it wasn't always this way. The brand, which has 19 location, used to have good pizza, but not great pizza. Owner Todd Saroki went to California to study under master pizzaiolo Tony Gemignani. What he brought back was a pizza prod…
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The biggest evergreen issue in the ATM industry is of course security. Criminals are always ready with innovative methods to steal cash from ATMs faster than the industry can put up protective barriers. This is true of both the ATM hardware and software. In today's episode of the Bank Customer Experience podcast, Bradley Cooper spoke with Kit Patte…
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I have been a fan and follower of Pinky Cole Hayes and Slutty Vegan since her first opening in Atlanta. Her entrepreneurial drive is unmatched. She has built a brand that reimagines vegan food, empowers her community and sets a new standard for Founder-led success. I recently visited her latest opening in Tampa and enjoyed a Chik'N Head sandwich wi…
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In this episode of the Digital Signage Today podcast, produced by Networld Media Group, Judy Mottl, editor of Digital Signage Talk, talks with Jeff Van Houten and Jovani Torres from Cree LED. Cree LED is a well-known leader given its 30-plus years in the OEM LED market and its technology can be found in a wide range of applications, from portable l…
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In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of QSRweb and Pizza Marketplace, chats with Amanda Potts, vice president of marketing and innovation for A&W Restaurants, about Potts' diverse background and how she returned to a foodservice career after working in the automotive industry. Potts has more than 30 years …
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What do late-night drinks, a lobster roll, and a cross-country cousin connection have to do with building a national brand? Everything. In this episode of Founderology: Built to Breakthrough, Sabin Lomac—co-founder of Cousins Maine Lobster—shares how one wild night idea with his cousin Jim Tselikis, turned into a Shark Tank deal, 100+ locations, in…
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It's no secret that banks are renegotiating how they manage branches. Many are scaling back the number of branches, but others are also transforming the spaces with technology such as digital signage. According to research from Markets.US, the digital signage banking market is expected to grow to $9.4 billion by 2034, up from $3.5 billion in 2024. …
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In this episode of the Pizza Marketplace Podcast, host Mandy Detwiler, editor of Pizza Marketplace, chats with Tory Williams, general manager of Bright Penny Brewing Co. in Mebane, North Carolina. The brand has three locations, all of which operate differently. The main restaurant and brewery is in downtown Mebane where the brand does all its beer …
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How far would you go to escape a life that's crushing your spirit? Would you: Walk away from a steady paycheck? Sell your house? Move across the country with a newborn? Start a restaurant… with no sign, no money, and no guarantees? One Founder — Joe Fontana, Founder of Fry the Coop — did all four. And what happened next? You'll have to hear it to b…
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In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of QSRweb.com and Pizza Marketplace, chats with Heather Neary, president and CEO of Taco John's which has nearly 400 units in 23 states. Neary took her leadership role last year, but Taco John's has been serving up tacos and its signature Potato Oles since 1969. "We're …
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In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of PizzaMarketplace.com and QSRweb.com, chats with Jordan Krolick, president of Blue Moon Pizza and Jeff Goldt, chief operating officer of Blue Moon Pizza. The Atlanta pizzeria brand, known for its unique hybrid pizzas and passionate customer base, is ready to expand wi…
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What if the key to scaling a great brand was reconnecting with your roots? This week on Founderology, I sat down with powerhouse entrepreneur Daniella Senior — the Founder and CEO of Colada Shop, Bresca, Serenata and Zumo. You'll hear Daniella share how her journey began at just 13 years old, when she launched a holiday bakery business out of her p…
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Between evolving customer expectations and pressure from other financial providers, community banks have struggled to maintain relevance in recent years. In today's episode of the Bank Customer Experience Podcast, Bradley Cooper, editor of ATM Marketplace, spoke with Jean-Pierre Lacroix, president of Shikatanai Lacroix Design and Marbue Brown, foun…
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In this episode of the Restaurant Operator Podcast, Mandy Detwiler, editor of Pizza Marketplace and QSRweb, chats with Jeff's Bagel Run founder Jeff Perera. Perera and his wife, Danielle, call themselves bagel fanatics. When Perera lost his job in 2019, he began making bagels for his wife at home. He then spread the love to family and friends, who …
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What happens when a visionary Founder and a passionate franchisee come together to build something bigger than burritos? You get a conversation packed with insight, real talk, and game-changing strategies that every restaurant Founder needs to hear. In this episode of Founderology, I sit down with Randy Wyner, Founder and franchisor of Chronic Taco…
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Music plays a pivotal role in the retail customer experience as well as retailer's success. As Ola Sars, CEO of Soundtrack Technologies, shares with Judy Mottl, editor of Retail Customer Experience, in this episode of the CX Innovators podcast, music has become a CX strategy that can drive customer loyalty as well as revenue. Sars was a co-founder …
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In this episode of the Restaurant Operator Podcast, podcast host Mandy Detwiler, editor Pizza Marketplace and QSRweb, chats with Blas Escarcega, VP of franchise development for Central American chicken chain Pollo Campero. Here, flavor is king and development is ripe for the picking. Escarcega, one of the first employees hired in the U.S., has been…
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What does it take to build a lasting brand from the ground, and turn a single idea into a multi-brand growth engine? This week on Founderology – Built to Breaktrough, I sat down with Medhi Zarhloul, the powerhouse Founder of Crazy Pita, Chicken Genius and Salad Madness. His journey began in Casablanca, Morocco, where at just 15 years old, he came t…
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In this episode of the Digital Signage Today podcast, produced by Networld Media Group, Judy Mottl, editor of Digital Signage Talk, talks with Rob Meiner, a senior solutions engineer with Peerless-AV, about the digital signage project at the Lincoln Park Zoo in Chicago. Peerless-AV's discussions with the zoo revealed the zoo wanted to boost its vis…
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In this episode of the Pizza Marketplace Podcast, host Mandy Detwiler, editor of Pizza Marketplace, talks to Mike Burns, CEO of &pizza based out of Washington, D.C. The brand was founded in 2012 by Michael Astoria who's still involved with the brand today. Astoria traveled the country and found D.C. was a blank slate and ripe for a gourmet pizza br…
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In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of Pizza Marketplace and QSRweb, talks to Jason Sobocinski and Etkin Tekin, co-founders of Haven Hot Chicken out of Connecticut. While the chicken market may be saturated, Sobocinski and Tekin found a niche for hot chicken, and the rest is history. Tekin and Sobocincki …
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