Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
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Content provided by High Performance Media and Events and High Performance Media. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by High Performance Media and Events and High Performance Media or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
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Examining the changing world of community banking
Manage episode 488499432 series 2422758
Content provided by High Performance Media and Events and High Performance Media. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by High Performance Media and Events and High Performance Media or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Between evolving customer expectations and pressure from other financial providers, community banks have struggled to maintain relevance in recent years.
In today's episode of the Bank Customer Experience Podcast, Bradley Cooper, editor of ATM Marketplace, spoke with Jean-Pierre Lacroix, president of Shikatanai Lacroix Design and Marbue Brown, founder of the Customer Obsession Advantage and a former banker about how community banking is changing
When looking at challenges community banks face, Lacroix spoke about increased competition
"There's a lot more competition today with fintechs and consolidation," he shared in the podcast.
Brown agreed, stating many national banks are encroaching on community banks territory through a variety of activities even sponsoring local events.
"The natural advantage community banks have is being erased," Brown said.
The statement points to the power of community banking in general. Lacroix said one of the primary drivers of growth in banks is being able to provide relevant advice and have a strong local presence, whereas simply providing good products reduces loss.
Brown and Lacroix also discussed a number of topics related to community banking including:
- How are big banks coming into community banking spaces?
- How can employees train using AI?
- How can financial advice be credible?
- What role does community involvement play?
- What does Gen Z want from a branch?
- What role should the teller take?
Listen to the conversation in full above.
16 episodes
Share
Manage episode 488499432 series 2422758
Content provided by High Performance Media and Events and High Performance Media. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by High Performance Media and Events and High Performance Media or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Between evolving customer expectations and pressure from other financial providers, community banks have struggled to maintain relevance in recent years.
In today's episode of the Bank Customer Experience Podcast, Bradley Cooper, editor of ATM Marketplace, spoke with Jean-Pierre Lacroix, president of Shikatanai Lacroix Design and Marbue Brown, founder of the Customer Obsession Advantage and a former banker about how community banking is changing
When looking at challenges community banks face, Lacroix spoke about increased competition
"There's a lot more competition today with fintechs and consolidation," he shared in the podcast.
Brown agreed, stating many national banks are encroaching on community banks territory through a variety of activities even sponsoring local events.
"The natural advantage community banks have is being erased," Brown said.
The statement points to the power of community banking in general. Lacroix said one of the primary drivers of growth in banks is being able to provide relevant advice and have a strong local presence, whereas simply providing good products reduces loss.
Brown and Lacroix also discussed a number of topics related to community banking including:
- How are big banks coming into community banking spaces?
- How can employees train using AI?
- How can financial advice be credible?
- What role does community involvement play?
- What does Gen Z want from a branch?
- What role should the teller take?
Listen to the conversation in full above.
16 episodes
All episodes
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Similar to Bank Customer Experience
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
…
continue reading
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
…
continue reading
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
Rachel Cooke is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Rachel help you navigate your path to success—however you define it.
…
continue reading
A top podcast for healthcare leaders, with over one million downloads, Radio Advisory is your weekly download on how to untangle the industry's most pressing challenges to help leaders like you make the best business decisions for your organization. From unpacking major trends in care delivery—like site-of-care shifts and the rise of high-cost drugs—to demystifying stakeholder dynamics, to shining a spotlight on priorities that may get overlooked, we're here to help. Our hosts and seasoned r ...
…
continue reading
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
Some Goodness is hosted by Richard Ellis, a seasoned sales leader passionate about inviting top business minds to share their wisdom. Each episode is only 15-20 minutes, perfect for your commute or workout.
…
continue reading
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
…
continue reading
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