Physicians routinely diagnose and treat acute and chronic conditions across multiple clinical areas. Whether it’s a condition studied for decades or an emerging infection, comprehensive diagnostic testing is enabling faster and more effective care to drive better patient outcomes. In fact, most medical decisions are based at least partly on lab testing! On The Results Are In from Quest Diagnostics®, we are joined by diagnostics industry leaders who support providers in optimizing care pathwa ...
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Quest Diagnostics Podcasts
We live in a world driven by data, and every day, innovative, ground-breaking tests, solutions, and tools generate millions of healthcare data points. But how do we transform that information into knowledge and insights that enhance patient care? Join entrepreneurial, innovative, and forward-thinking physician, Dr. Pat Alagia as he speaks with top researchers, doctors, and thought leaders about the hottest topics in healthcare. From the latest in cutting-edge research to what’s coming next i ...
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If you own, manage or work in an automotive workshop – this podcast is for you. Andrew Uglow has followed his passion for discovering the secrets of how things work and how to fix them, since falling in love with all things ‘cars’ as a teenager, Always ‘hands-on,’ whether as an apprentice, working in national roles for global manufacturers, or running his own business, his quest for the how and why of both people and technology has given him a unique and important perspective, especially tim ...
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Enhancing Cancer Treatment Decisions with Ultrasensitive MRD Testing
19:57
19:57
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19:57Across oncology care, clinicians are facing a growing demand for precision tools that go beyond standard imaging and protein biomarkers. In this episode of Results Are In by Quest Diagnostics, host Jesus Izaguirre-Carbonell welcomes Dr. Thomas P. Slavin Jr., Chief Clinical Officer of Molecular Oncology and Medical Director for Haystack MRD at Quest…
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Training in Place Vs. Training Out of Place: New Approaches to Auto Workshop Talent Development
16:26
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16:26We delve into innovative methods for developing skills within auto workshops. Our discussion contrasts traditional 'training out of place' with the emerging 'training in place' approach, emphasising the benefits of microlearning and gamification. Andrew highlights the critical importance of closing knowledge gaps to improve efficiency and safety, u…
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Talent Management in Automotive Workshops: Beyond 'They Should Know That'
17:39
17:39
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17:39Join us as we explore why the phrase 'they should know that' might mask deeper issues and provide practical strategies for understanding and developing team capabilities. With engaging anecdotes, such as a case study on software updates, Andrew introduces the 'learning triangle' to explain knowledge gaps in complex situations. The discussion tackle…
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Novel Psychoactive Substances (NPS): A Dangerous, Widespread Public Health Issue
26:21
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26:21In this episode of Results are In by Quest Diagnostics, Dr. Jack Kain joins Jason Suomala to explain the threat of novel psychoactive substances and how Quest's updated testing panel helps providers identify what's being used and treat patients with more confidence. They break down what providers need to know about NPS classes like designer benzodi…
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Workshop Efficiency Mythys: Why Weight Jobs Don't Equal Faster Work
23:52
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23:52In this episode we address the common misconception that weight jobs lead to faster work. The discussion covers why hovering doesn't expedite repairs, the impacts of context shifting on diagnostic tasks, and effective strategies for managing customer expectations. Andrew shares practical insights and anecdotes, including an innovative solution from…
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Automotive workshop efficiency, problem solving techniques that get results.
20:35
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20:35This episode tackles the myth about meeting and exceeding customer expectations in the automotive workshop environment. Andrew argues that true efficiency and customer satisfaction stem from installing expectations before exceeding them, rather than just meeting or surpassing them post-hoc. The discussion covers the importance of structured thinkin…
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Unlocking Efficiency in Automotive Workshops: Strategies For Effective Problem Solving and Diagnostic Techniques
20:20
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20:20In this episode we discuss strategies for improving problem-solving and diagnostic techniques in automotive workshops. We examine the importance of quality job card information and address the myth that customer-provided descriptions are always sufficient. We underscore how crucial it is for service advisors to gather specific, tested, and actionab…
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Debunking the Myth: Why Knowledge Doesn’t Always Equal Action in Automotive Repairs
17:28
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17:28We delve into the common misconception that knowledge automatically translates to action in automotive workshops. We uncover the reasons why information alone is not enough to spark performance. We emphasise the importance of understanding the relationship between beliefs and behaviour to improve workshop efficiency. Highlights include a compelling…
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The Myth of Action: How to Improve Efficiency and Effectiveness in Automotive Repairs
18:32
18:32
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18:32We discuss the myth that being busy means being effective in automotive repairs. Andrew emphasises the need for correct action and structured thinking over mere busyness. We explore diagnostic strategies, the importance of pausing to think, and how technicians can improve problem-solving skills. Practical insights and anecdotes illustrate how effic…
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Debunking Common Myths in Automotive Workshops: Boost Productivity!
24:06
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24:06We delve into the concept of 'true myths'—commonly held beliefs that are only partially true or entirely false—and their impact on productivity in automotive workshops. The discussion kicks off with an exploration of the myth that 'not spending money equals saving money,' using real-world examples to illustrate how this false economy can cost busin…
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Integrating Blood-Based Biomarkers for Alzheimer’s Risk Assessment
26:31
26:31
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26:31In this episode of Results are In by Quest Diagnostics, Amanda Benson is joined by Dr. Michael Racke, Medical Director for Neurology at Quest Diagnostics, to discuss the groundbreaking role blood-based biomarkers play in assessing Alzheimer’s disease risk. Dr. Racke shares his expert insights on how these biomarkers are revolutionizing early risk d…
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Welcome to The Results Are In from Quest Diagnostics, where host Amanda Benson dives into the critical role of diagnostics in shaping the future of healthcare. Join industry-leading experts as they explore how comprehensive testing supports faster, more effective care and drives better patient outcomes across a wide range of clinical areas. From un…
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The Unsung Hero: The Role of the Workshop Foreman
21:57
21:57
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21:57In this episode, Andrew discusses the critical role of the workshop foreman in ensuring the smooth and efficient operation of a business. They delve into the various roles and responsibilities of foremen, such as driving production, quality control, training technicians, and managing workplace culture. The conversation highlights the lack of formal…
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Resourcefulness and Rewards: Redefining Technician Engagement
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17:01In this episode of the Friction-less Workshop Podcast, automotive trainer and coach Andrew Uglow dives into the nuances of balancing management practices with technician resourcefulness to achieve optimal performance. Hosted by Anthony Perl, the discussion explores strategies for fostering trust, effective staff retention, and achieving a harmoniou…
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Fixing the Unfixable: The True Challenges of a Technicial
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21:45In this episode of the Friction-Less Workshop podcast, we discuss the intricate aspects of technician management. We explore the importance of clear problem identification, technician engagement, and evolving management practices to enhance performance and efficiency in automotive workshops. Key topics include understanding the root cause of issues…
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Peak Performance: Sustainable Strategies for Success
17:47
17:47
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17:47Join hosts Anthony Perl and automotive trainer and coach Andrew Uglow as they delve into the concept of peak performance in automotive workshops. They discuss challenges such as engaging technicians, creating a supportive culture, and avoiding unsustainable demands. The conversation explores the importance of trust, discretionary effort, and unders…
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Peak Performance: When and Why It Matters in the Workshop
21:03
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21:03By Andrew Uglow
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Part 2: The Future of Laboratory Diagnostic Medicine
36:52
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36:52In this episode of Diagnostics Dialogues - Innovation & Insight, Dr. Pat Alagia is joined by two brilliant Quest colleagues, Senior Surgical Pathologist and Cytopathologist Dr. Elena Enbom, and Managing & Medical Director of Anatomic Pathology & Director of The Center of Excellence for Digital & AI-Empowered Pathology, Dr. Piotr Borkowski. Together…
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Boosting Technician Engagement: The Keys to Success
18:28
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18:28In this episode of the Frictionless Workshop podcast, we discuss the critical aspects of technician engagement, focusing on retention, development, and management styles. We debunk common myths, reflecting on Henry Ford's business philosophies and how they relate to modern workplaces. With a deep dive into the challenges and solutions in the automo…
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Part 1: Molecular Expression Through The Eyes Of The Pathologist And Oncologist
39:26
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39:26In this installment of our two-part series on the fundamental pillars of laboratory-based diagnostic patient care, Dr. Pat Alagia is joined by two of the top minds in laboratory medicine and anatomic pathology, Dr. Hope Karnes and Dr. Darren Wheeler. Offering a deep dive into the evolving world of pathology, they bring to light how the work of path…
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Join us as we dive deep into the world of technical resourcefulness! We unpack the organised strategies and tactics that set apart the most resourceful automotive technicians. We kick off with a jaw-dropping tale of 196 fault codes on a single car and discuss how to cut through the chaos without breaking the bank . We also explore how workshop owne…
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Unlocking the Resourceful Technician Formula
22:54
22:54
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22:54We unpack the 'Resourceful Technician Formula,' a game-changing approach used by top automotive gurus to thrive in complex, high-pressure environments. Discover the three key components—mindset, meaning, and method—and how mastering them can set you apart. Learn about managing mental friction, finding your personal meaningful purpose, and maintaini…
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How Neurobehavioral Modelling can transform automotive technicians
23:11
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23:11Join us thrilling journey into the realm of resourcefulness in technical training. We share eureka moments, revealing how neurobehavioral modelling can transform ordinary technicians into industry elites. Don’t miss the laugh-out-loud story of a Dodge Viper mishap that underscores the importance of clear communication and innovative problem-solving…
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Unlocking Skills and Cost: Redefining Automotive Training
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20:41Join us as we explore the intricacies of training automotive technicians and the hidden financial strains businesses endure during this period. Discover why first-year apprentices are only 25% productive and the staggering amount of information needed to work across various car brands. We'll demystify the concept of 'resourcefulness' and explain wh…
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Unlocking Technical Excellence: The Power of Resourcefulness
17:04
17:04
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17:04Traditionally, training has focused on an expansive array of technical knowledge, but has underestimated the power of teaching resourcefulness. Learn how this overlooked skill can transform technicians into problem-solving gurus who accelerate your business's success. Plus, part 2 of a classroom acronym blunder Andrew has a variety of free download…
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Automotive Industry Challenges: Skills, Solutions, and Success
24:03
24:03
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24:03Struggling to find qualified techs in a world of Teslas and self-driving cars? Dive headfirst into the wrenching world of the automotive skills shortage. We'll crack open the difference between a skills gap and a skills abyss, and explore the challenges of training techs in a high-speed industry. Andrew even shares a hilarious (and eye-opening) sto…
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Unlocking Talent: Technical Development Roadmap
24:11
24:11
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24:11Let's talk real about the grease under the fingernails of technical training. This episode, we're digging deeper than dusty manuals and routine oil changes. We're breaking the "technical training only" curse and uncovering the hidden horsepower in your crew. Forget robots on the assembly line – we're talking about unleashing the human potential wit…
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Fostering Technician Engagement Beyond Just Financial Incentives
24:46
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24:46Ep 5: Fostering Technician Engagement Beyond Just Financial Incentives We smash open the myth of the "money-motivated mechanic" and reveal their true passions - problem-solving, tinkering with cars, and making a difference. Join us as we explore how focusing on technician well-being, not just paychecks, unlocks magic under the hood. You'll discover…
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OOPS! - The Biggest Workshop Myth Busted!
19:12
19:12
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19:12Join us as we explore the invisible forces grinding down your business and discover the unexpected culprits behind them. Buckle up for a mind-bending ride through leadership styles, internal beliefs, and the surprising truth about who's really in control. You'll learn how to identify and eliminate friction points, watch your efficiency soar, and re…
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Your Workshop MVP & Why That Matters - part 2
19:39
19:39
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19:39Ditch the showroom sparkle and head straight for the heart of the workshop, where real automotive heroes get greasy! This episode throws the spotlight on technicians, the often-underrated engine that drives your business. We'll smash the "knuckle-dragging mechanic" myth and reveal them as the skilled experts they truly are. Buckle up for an insight…
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Your Workshop MVP & Why That Matters - part 1
18:32
18:32
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18:32Stuck chasing solutions for elusive problems? Dive deep into this episode as we crack the code on nailing the right problem before you even think about the fix. Learn the art of accurate definition, uncovering the true culprit lurking beneath the surface. Unleash the power of patterns hidden in data, transforming problems from isolated incidents in…
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Moving From 'Friction' to 'Friction-less'
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18:35
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18:35Feeling stuck in a business rut? Buckle up! Andrew, fresh from the automotive trenches, shares his grease-stained wisdom on revving up your workforce and leaving outdated strategies in the dust. He tackles the skills shortage head-on, offering practical ways to attract and keep top talent. Forget unmotivated cogs in your machine – Andrew unlocks th…
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Welcome to Diagnostics Dialogues - Innovation & Insight, where we are covering the hottest topics in healthcare with top researchers, doctors, and thought leaders! For this episode, Dr Pat Alagia is joined by Vice President & General Manager of Women’s and Reproductive Health at Quest Diagnostics, Kathleen Valentine, and Quest's Director and Medica…
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Welcome to Diagnostics Dialogues - Innovation & Insight, where we are covering the hottest topics in healthcare with top researchers, doctors, and thought leaders! In this episode, Dr Pat Alagia is joined by Mike Lukas, Vice President and General Manager of Health Systems at Quest Diagnostics. Mike has led considerable growth at Quest, leading to i…
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Commitment to Employee Health: A Blueprint for Wellness
32:45
32:45
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32:45Welcome to Diagnostics Dialogues - Innovation & Insight, where we are covering the hottest topics in healthcare with top researchers, doctors, and thought leaders! In this episode, Dr Pat Alagia is joined by Dr Steve Goldberg, Vice President, Chief Health Officer, Employee and Population Health at Quest Diagnostics. Dr Goldberg is a brilliant physi…
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Exploring Digital Pathology and Artificial Intelligence
32:18
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32:18Welcome back to another episode of Diagnostics Dialogues - Innovation & Insight, where we are covering the hottest topics in healthcare with top researchers, doctors, and thought leaders. Today, host Dr Pat Alagia is speaking with Dr Darren Wheeler, Vice President of Pathology and Medical Services at Quest Diagnostics. Dr Wheeler joins us to discus…
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Disease Surveillance: Preventing the Next Pandemic
32:39
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32:39Welcome to Season 2 of Diagnostic Dialogues - Innovation & Insight, where we are covering the hottest topics in healthcare with top researchers, doctors, and thought leaders! Today, host Dr Pat Alagia is joined by Dr Hema Kapoor and Dr Robert Jones to discuss disease surveillance! The trio talk about why COVID took the world by surprise and what th…
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Welcome to Season 2 of Diagnostic Dialogues - Innovation & Insight
1:13
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1:13Tune in to Season 2 of Diagnostic Dialogues - Innovation & Insight and join entrepreneurial, innovative, and forward-thinking physician, Dr Pat Alagia as he speaks with top researchers, doctors, and thought leaders about the hottest topics in healthcare. From the latest in cutting-edge research to what’s coming next in the world of diagnostic medic…
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Alzheimer’s disease: A new generation of screenings and therapies on the horizon
43:03
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43:03The number of Americans living with Alzheimer's Disease (AD) continues to grow at an exponential rate. Currently, more than 6 million Americans have AD, and that number is expected to double by 2050. But recent research findings are beginning to show the important role diagnostics may play in the next era of AD. New diagnostic innovations could unl…
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The successful convergence of clinical and operational thinking in the lab
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39:26In today’s healthcare environment, laboratory leaders are required to provide the highest quality services to support improved patient outcomes. To succeed, they must implement scalable medical, analytical, and operational strategies, all while driving and balancing fiscal excellence and responsibility. In this episode, host Dr Pat Alagia, Senior M…
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Achieving the Triple Aim through the power of strong laboratory partnerships
28:57
28:57
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28:57Health systems and laboratory diagnostics leaders are exploring new strategies and solutions to help enhance patient and population health and to deliver value to their organizations. In this episode, Dr Pat Alagia and Mike Lukas discuss: The clinical, operational, and business complexities health systems currently face How strong laboratory partne…
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The view from the top: Looking back and ahead in 2022
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33:51The COVID-19 pandemic continues to drastically disrupt the healthcare industry. At the same time, it has shone a light on the most pressing issues within its ecosystem, setting in motion the beginning of a new era of crucial changes and innovation. In this session, Dr Alagia and Dr Wohlgemuth discuss: The key role played by Quest in response to the…
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Diagnostics is the thread that connects the entire healthcare ecosystem and patient care continuum. And the laboratory generates an immense amount of data that can help enable improvements in both patient and hospital health. By better leveraging laboratory analytics, health systems and clinicians can identify, stratify, and prioritize patient popu…
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Trends in drug testing resulting from the COVID-19 pandemic
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38:17The convergence of the opioid epidemic and the coronavirus disease 2019 (COVID-19) pandemic has created new healthcare challenges. Health systems, from a system- and individual clinician-level, are more important than ever in the pursuit of addressing the epidemic within the pandemic. In this session, Dr Gudin discusses: Recently-published data by …
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This episode features Dr Michael Racke discussing the evolution of treating neurologic disease to detect disease early and focus on prevention. In this session, Dr Racke discusses: How diagnostics and treatment has evolved for multiple sclerosis Treating patients at the first incidence of neurologic disease for optimal outcomes How health systems c…
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Optimize Oncology Care with Clinical Pathways
27:25
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27:25This episode features Yuri Fesko MD, with clinical pathways to help guide diagnosis and treatment in oncology. In this session, Dr Fesko discusses: How clinical pathways can make an impact for hospitals to improve oncology outcomes The critical importance of collaboration for pathologists and oncologists The future of oncology care in integrated he…
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COVID-19: Supporting Safety for the Front Line
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23:42Today’s podcast features Dr Nicholaos Bellos with strategies that are helping some health systems best operate in today's healthcare environment. In this session, Dr Bellos discusses: The ease of viral transmission and what health systems can do to mitigate risk Diagnostic solutions, guidelines, and best practices to ensure safety for the front lin…
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About Diagnostics Dialogues from Quest Diagnostics
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8:01When we asked Dr Alagia his goals for this podcast, he told us, "I think the podcast project gives our doctors and our scientists at Quest a voice. It connects us with the outside community. We work with a lot of folks who live in the laboratories, who live in the hospitals, who do great work here. It's essential work. Everything starts with the la…
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