Interview With Shep Hyken : Amaze Every Customer Every Time 3X Value Growth podcast

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Interview with Shep Hyken : Amaze Every Customer Every Time

5+ y ago 12:05

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Content provided by Kerri Salls, MBA. CVGA, Kerri Salls, and MBA. CVGA. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kerri Salls, MBA. CVGA, Kerri Salls, and MBA. CVGA or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Shep Hyken is a customer service/experience expert and keynote speaker. He is the New York Times bestselling author of seven books, including Moments of Magic®, The Cult of the Customer, Amaze Every Customer Every Time, and The Convenience Revolution. He also created The Customer Focus™, a customer service training program.

In this episode, Shep teaches business leaders and owners the importance of creating a customer service culture.

“I want you to think about being convenient for your customers. Be easy to do business with, eliminate friction, find the interaction points, again, those moments of truth.”

– Shep Hyken

Why you have to check out today’s podcast:

Learn how to create an amazing customer service experience
Know why customer experience is your business’ single biggest competitive advantage
Discover how to make your customers no longer compare you to your competitor as they compare you to the best service they ever had from anyone.

Learn More about the 3X Value Growth™ Model Go to www.3xvaluegrowth.com/model

Episode Takeaway: Typical Symptoms Of That Problem For Businesses That You See Them Experiencing Or That They Talk About That Makes Them Realize They Need Help with Their Customer Service Culture

There has to be the measurement in place. You can’t manage what you don’t measure. We could look at customer satisfaction scores, for example, what are those scores?
We can look at churn. How often do we do business with a customer and then we never hear from them again?
If you want to call it a number or a stat, does the customer come back? Because that’s really what we’re focused on. Loyalty being about the next time every time. What are we doing now to make sure that the customer comes back?

Resources|Links

https://hyken.com/blog/

Connect with Shep Hyken

https://hyken.com
Facebook
Twitter
Linkedin
Contact Shep (314) 692-2200

… continue reading

47 episodes

#Business #Kerrisalls #Mbacvgavaluegrowthadvisor #Valueenhancement #Valuegrowth #Kerri Salls, MBA. CVGA #Kerri Salls #MBA. CVGA #MBA #Podcasting Education

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Interview with Shep Hyken : Amaze Every Customer Every Time

3X Value Growth

published 5+ y ago

Share

MP3•Episode home

Content provided by Kerri Salls, MBA. CVGA, Kerri Salls, and MBA. CVGA. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kerri Salls, MBA. CVGA, Kerri Salls, and MBA. CVGA or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Shep Hyken is a customer service/experience expert and keynote speaker. He is the New York Times bestselling author of seven books, including Moments of Magic®, The Cult of the Customer, Amaze Every Customer Every Time, and The Convenience Revolution. He also created The Customer Focus™, a customer service training program.

In this episode, Shep teaches business leaders and owners the importance of creating a customer service culture.

“I want you to think about being convenient for your customers. Be easy to do business with, eliminate friction, find the interaction points, again, those moments of truth.”

– Shep Hyken

Why you have to check out today’s podcast:

Learn how to create an amazing customer service experience
Know why customer experience is your business’ single biggest competitive advantage
Discover how to make your customers no longer compare you to your competitor as they compare you to the best service they ever had from anyone.

Learn More about the 3X Value Growth™ Model Go to www.3xvaluegrowth.com/model

Episode Takeaway: Typical Symptoms Of That Problem For Businesses That You See Them Experiencing Or That They Talk About That Makes Them Realize They Need Help with Their Customer Service Culture

There has to be the measurement in place. You can’t manage what you don’t measure. We could look at customer satisfaction scores, for example, what are those scores?
We can look at churn. How often do we do business with a customer and then we never hear from them again?
If you want to call it a number or a stat, does the customer come back? Because that’s really what we’re focused on. Loyalty being about the next time every time. What are we doing now to make sure that the customer comes back?

Resources|Links

https://hyken.com/blog/

Connect with Shep Hyken

https://hyken.com
Facebook
Twitter
Linkedin
Contact Shep (314) 692-2200

… continue reading

47 episodes

#Business #Kerrisalls #Mbacvgavaluegrowthadvisor #Valueenhancement #Valuegrowth #Kerri Salls, MBA. CVGA #Kerri Salls #MBA. CVGA #MBA #Podcasting Education

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