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In this chapter, we find that Bonnie has some Tribal Knowledge that is clearly untapped. When challenged with a problem, she brings up her credentials and contributes to a great idea. It represents another example of unused Tribal Knowledge. It is present in the company the minute that Bonnie joined. But then it sits untapped. When we try to get a handle on corporate skills, a lot of people do not let those unused skills out of the bag for any number of reasons. As we do the War on Waste projects, we love to find situations like this. On that issue alone, as a facilitator, I get great joy out of finding the Bonnie’s and their unused skills. The volcano of the attached episode image reflects the idea eruption from this program. It is very exciting to watch.
Enjoy, Len Bertain

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