In the latest episode of "A Job Done Well," James Lawther and Jimmy Barber confront a polarising topic: Process Improvement. They tackle the central debate—is it essential for organisational health, or simply bureaucratic overhead?

1. The Core Conflict: Necessity vs. Bureaucracy

Jimmy admits to a strong aversion to "process," associating it with endless documentation. James argues the opposite: that effective processes are the indispensable structures supporting successful businesses. The hosts explore the common resistance to process and why, despite its reputation, it remains fundamental to achieving results.

2. Actions for Better Processes

The episode provides eight practical rules for teams aiming to improve how they work, focusing on impact, observation, and customer value. Key points include:

• Design with Purpose: Define what the customer wants before designing the process.
• Observe Reality: Go beyond documentation; understand what is really happening.
• Focus on Impact: Use data to prioritise the problems that matter most.
• Limit Mapping: Map only for understanding and improvement, you don’t have to document everything.
• Cross-Silo View: Recognise that processes interact across the organisation.
• Make it Easy: Design processes to make the desired action easy to perform.
• Prioritise Value: Focus on speed and quality first; cost savings will follow.
• Remember the People: Processes must serve the people who execute them, not the other way around.

3. Why Listen?

Whether you are sceptical or a proponent, this episode offers a clear perspective on transforming performance. Listen to challenge your assumptions and get actionable strategies for creating better workflows for your team and customers.

Tune in to the full episode now. For further discussion, reach out to the hosts at [email protected] or [email protected].

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