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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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Join Tom and Alex in this episode of ACP as they discuss the latest in outbound campaigns and proactive engagement with Anjan Mukherjee, Head of Product for Amazon Connect.
Discover the evolution of consumer communication preferences, the importance of personalized engagement, and how AI-driven solutions are transforming business outreach. Learn practical insights and examples on boosting customer loyalty, increasing sales, and improving customer satisfaction using Amazon Connect's powerful tools.
Don't miss out on understanding the future of proactive customer engagement!
Find out more about CloudInteract at cloudinteract.io.
Chapters
1. Introduction and Welcome (00:00:00)
2. Introducing the Guest: Anjan Mukherjee (00:01:12)
3. Understanding Outbound Campaigns (00:01:26)
4. Evolution of Customer Engagement (00:02:47)
5. Personalized Customer Interactions (00:04:28)
6. Legal and Ethical Considerations (00:07:17)
7. Advanced Features of Amazon Connect (00:08:49)
8. Getting Started with Outbound Campaigns (00:12:03)
9. AI and the Future of Customer Engagement (00:21:59)
10. Conclusion (00:28:07)
29 episodes
