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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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Amazon Connect Feature Updates: re:Invent Highlights
In this special episode of ACP during re:Invent Week, Tom and Alex dive into the latest announcements and features for Amazon Connect. From AI-powered automation to new agent tools, this episode covers some of the 29 new updates including native testing capabilities, email automation, chat workflows, MCP support, and real-time chat message streaming. Also, discover the highly-anticipated Nova Sonic LLM's integration for more natural voice interactions and enhanced agent assistance. Stay tuned for insights on predictive analytics, knowledge bases, and more.
00:00 Introduction and Overview of re:Invent Week
01:09 Amazon Connect's Major Announcements
01:48 Deep Dive into New Features
04:18 Testing and Simulation Capabilities
07:15 Automated Email Responses and Chat Workflows
10:00 Model Context Protocol and Real-time Chat Streaming
14:53 Nova Sonic: The Game-Changing LLM for Voice
20:17 AI-Powered Summaries and Predictive Insights
24:57 Knowledge Bases and Third-Party Integrations
30:59 Conclusion and Final Thoughts
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