329: Dheeraj Pandey, Nutanix Founder and DevRev CEO, shares how he raised $100M to improve the customer experience with AI

AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and Academics

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28d ago 43:02

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Dheeraj Pandey is a visionary entrepreneur and philanthropist best known for founding and leading Nutanix from its inception to becoming a publicly traded company valued at approximately $16.5 billion on NASDAQ. In 2020, he launched DevRev, an agentic AI company focused on unifying data to enhance customer experiences, securing over $100 million in funding from Khosla Ventures. Beyond his contributions to technology, Dheeraj co-founded Param Hansa with his wife, Swapna, to advance human life through science and technology. He holds a Computer Science and Engineering degree from IIT Kanpur and a master's in Computer Science from UT Austin.

In this conversation, we discuss:

Why data is the backbone of AI and how DevRev is leveraging knowledge graphs to transform customer support and product management.
The evolution of enterprise AI—why businesses must integrate AI with human workflows rather than replace them.
The future of customer support—how DevRev combines real-time conversations with ticketing systems to improve response times and reduce inefficiencies.
The ethical challenges of AI adoption—how bias, security, and machine reliability shape the future of AI-driven business operations.
How DevRev raised over $100M, including an unconventional approach using blockchain and decentralized funding models.
Dheeraj’s vision for AI’s next frontier—why the real challenge isn’t intelligence, but making AI work seamlessly with human decision-making.

Resources:

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