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Use Cases in AI-Driven Personal Insurance - with Matt Marolda of Acrisure
Manage episode 468197202 series 2526416
Content provided by Daniel Faggella. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Daniel Faggella or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Today’s guest is Matt Marolda, Chief Innovation Officer at Acrisure. Acrisure is a global insurance broker and fintech financial services provider. Matt returns to the program this week to explore the impact of AI on industry practices, from streamlining workflows to automating customer interactions and enhancing decision-making with predictive analytics. Our discussion examines how AI can process data more efficiently, identifying patterns in customer behavior and refining risk assessments. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!
167 episodes
Share
Manage episode 468197202 series 2526416
Content provided by Daniel Faggella. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Daniel Faggella or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Today’s guest is Matt Marolda, Chief Innovation Officer at Acrisure. Acrisure is a global insurance broker and fintech financial services provider. Matt returns to the program this week to explore the impact of AI on industry practices, from streamlining workflows to automating customer interactions and enhancing decision-making with predictive analytics. Our discussion examines how AI can process data more efficiently, identifying patterns in customer behavior and refining risk assessments. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!
167 episodes
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A
AI in Financial Services Podcast
1 Why Domain-Specific AI Beats General Purpose Models in Financial Services - with Jim Palmer of Dialpad 26:44
26:44 
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Play Later Play Later Lists Like LikedJim Palmer, Chief AI Officer at Dialpad, returns to the ‘AI in Financial Services’ podcast to discuss the next evolution in enterprise AI: agentic systems. These autonomous tools promise dramatic changes to how work is done, but only if grounded in real-world applications and use cases. Throughout the episode, Jim outlines how domain-specific data, rigorous back-office testing, and a layered trust framework help organizations move beyond hype cycles. Rather than focusing on full automation, he emphasizes augmentation, enabling human agents with AI-driven coaching, automated assistance, and context-aware insights. Click emerj.com/e2 for more information and to be a potential future guest on Emerj’s flagship ‘AI in Business’ podcast!…
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AI in Financial Services Podcast
1 Transforming Customer Experience with AI-Enhanced Contact Centers - with Jim Palmer of Dialpad 25:44
25:44 Play Later Play Later Lists Like Liked25:44
Play Later Play Later Lists Like LikedToday’s guest is Jim Palmer, Chief AI Officer at Dialpad. Dialpad is an AI-powered communication platform offering unified calling, messaging, video conferencing, and customer support. It helps businesses improve team collaboration and productivity through scalable, efficient communication solutions. In this episode, Jim Palmer joins Emerj Managing Editor Matthew DeMello on the show today to discuss the evolution of AI in customer experience. With over 10 years of experience in AI solutions, Jim shares valuable insights into the challenges and opportunities businesses face in implementing human-centric AI. From overcoming disparate systems to measuring AI’s ROI, they dive deep into the practical aspects of AI integration and its impact on customer satisfaction. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1 .…
A
AI in Financial Services Podcast
1 Lessons from Retail and Healthcare for Financial Services CX Leaders - with Jessica Saperstein at Church Mutual 19:31
19:31 Play Later Play Later Lists Like Liked19:31
Play Later Play Later Lists Like LikedToday’s guest is Jessica Saperstein, Former CXO and CMO, Strategic Advisor, and Corporate Board Member at Church Mutual. Church Mutual is a leading provider of specialized insurance solutions for religious organizations, educational institutions, senior living communities, and nonprofit organizations. Jessica joins us on today’s program to explore the intersection of CX, digital transformation, and data-driven decision-making. With a career spanning financial services, pharmaceuticals, and travel, she brings a cross-industry perspective on customer-centric innovation. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!…
A
AI in Financial Services Podcast
1 Navigating AI-Driven Digital Transformation in Banking - with Arpit Sarin of Regions Bank 25:09
25:09 Play Later Play Later Lists Like Liked25:09
Play Later Play Later Lists Like LikedToday’s guest is Arpit Sarin, Vice President of Digital at Regions Bank. Arpit joins us to share insights into the evolving role of AI and data in financial services. Our discussion covers the challenges banks face in adopting AI-driven solutions and scaling them across diverse customer bases and how AI is transforming personalization, customer engagement, and financial advisory services. Arpit provides a deep dive into the intersection of AI, security, and customer-centric innovation, offering practical advice for financial leaders navigating digital transformation. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!…
A
AI in Financial Services Podcast
1 The Rise of Generative AI-Enabled Financial Crime - with Sophia Qureshi of Provenir 26:40
26:40 Play Later Play Later Lists Like Liked26:40
Play Later Play Later Lists Like LikedToday’s guest is Sophia Qureshi, VP of Product Management for Fraud Solutions at Provenir. Provenir is a fintech company whose AI decisioning platform helps clients manage credit risk, prevent fraud, and stay compliant across the customer lifecycle. Sophia joins the podcast to discuss the evolving threat landscape and how AI is changing the balance of power. Later, she explains how fraud detection has traditionally relied on deterministic technologies like anomaly detection and how the rise of generative AI has enabled more sophisticated fraud tactics, from deepfake identity forgeries to large-scale phishing campaigns. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!…
A
AI in Financial Services Podcast
1 Use Cases in AI-Driven Personal Insurance - with Matt Marolda of Acrisure 19:06
19:06 Play Later Play Later Lists Like Liked19:06
Play Later Play Later Lists Like LikedToday’s guest is Matt Marolda, Chief Innovation Officer at Acrisure. Acrisure is a global insurance broker and fintech financial services provider. Matt returns to the program this week to explore the impact of AI on industry practices, from streamlining workflows to automating customer interactions and enhancing decision-making with predictive analytics. Our discussion examines how AI can process data more efficiently, identifying patterns in customer behavior and refining risk assessments. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!…
A
AI in Financial Services Podcast
1 The Role of AI in Insurance Efficiency and Customer Engagement - with Matt Marolda of Acrisure 23:25
23:25 Play Later Play Later Lists Like Liked23:25
Play Later Play Later Lists Like LikedToday’s guest is Matt Marolda, Chief Innovation Officer at Acrisure. Acrisure is a global insurance broker and fintech financial services provider. Matt joins us on today’s program to explore how AI is revolutionizing personal insurance and home refinancing. In the process, Matt shares insights into the current trends and challenges facing insurance leaders, the role of AI in enhancing customer experience, and how data-driven strategies are helping small and mid-sized businesses streamline operations. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!…
A
AI in Financial Services Podcast
1 Use Cases Driving Personal Banking Transformation with AI - with Edward Maslaveckas of Bud Financial 16:26
16:26 Play Later Play Later Lists Like Liked16:26
Play Later Play Later Lists Like LikedToday’s guest is Edward Maslaveckas, CEO and Co-founder of Bud Financial. Bud provides transactional lending analysis and advanced AI solutions for power affordability and credit lifecycle management. Edward returns to the program to talk about use cases across financial services that are going to transform the personal banking space, from back-office services to customer-facing applications. Throughout the episode, Edward talks about what will come easiest to born-digital fintech startups before they will eventually need to gain the trust and proximity to retail banking customers that legacy organizations have. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!…
A
AI in Financial Services Podcast
1 Transforming Personal Banking with AI - with Edward Maslaveckas of Bud Financial 23:08
23:08 Play Later Play Later Lists Like Liked23:08
Play Later Play Later Lists Like LikedToday’s guest is Edward Maslaveckas, CEO and Co-founder of Bud Financial. Bud provides transactional lending analysis and advanced AI solutions for power affordability and credit lifecycle management. Edward joins us on today’s program to talk about the biggest challenges in driving personal banking experiences, and what the landscape between legacy and fintech organizations might look like given the practicality of adopting large-scale generative AI use cases in different kinds of financial institutions. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!…
A
AI in Financial Services Podcast
1 Driving AI Growth in Financial Services - with Nirmal Ranganathan of Rackspace 21:38
21:38 Play Later Play Later Lists Like Liked21:38
Play Later Play Later Lists Like LikedToday’s guest is Nirmal Ranganathan, Vice President of Engineering and AI at Rackspace Technology. Rackspace, headquartered in San Antonio, Texas, is a global cloud computing company with additional offices across North America, Europe, Asia, and Australia. It operates data centers in key locations including Amsterdam, London, Frankfurt, Hong Kong, and various cities in the United States. Nirmal returns to the show to explore the accelerating journey of AI adoption in financial services. Pulling from Rackspace’s recent AI survey, we discuss key findings: 86% of companies report tangible AI benefits, and 60% are transitioning from ideation to early implementation. However, as organizations race to integrate AI, many still face skills gaps, with a majority seeking talent in machine learning and software development. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!…
A
AI in Financial Services Podcast
1 Hiring in AI for Financial Services - with Nirmal Ranganathan of Rackspace 23:05
23:05 Play Later Play Later Lists Like Liked23:05
Play Later Play Later Lists Like LikedNavigating the complex world of AI hiring in financial services is no easy feat. In this debut episode, Nirmal Ranganathan, Vice President of Engineering and AI at Rackspace Technology, joins host Matthew DeMello to explore the unique challenges financial services enterprises face when integrating AI talent. With the sector still in its early adoption phase, generative AI’s impact is evident, but leveraging these innovations requires addressing fundamental infrastructure and regulatory hurdles. Throughout the episode, Nirmal shares his insights into the practical applications of generative AI, from enhancing customer-facing operations to transforming back-office workflows. The conversation highlights the essential role of data governance, the impact of AI bias, and the transition smaller financial institutions must make to fully digitize and prepare their data foundations. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!…
A
AI in Financial Services Podcast
1 Point of Sale and Point of Need Use Cases in Financial Services - with Kit Cox of Enate 25:10
25:10 Play Later Play Later Lists Like Liked25:10
Play Later Play Later Lists Like LikedToday’s guest is Enate Founder and CTO, Kit Cox. Enate makes a comprehensive AI-enhanced business orchestration platform to empower organizations to deliver exceptional services with precision and efficiency. Kit returns to the program to discuss specific use cases that showcase the potential of AI in enhancing customer interactions at critical points in financial services. At the point of sale, AI technologies like sentiment analysis, email triage, and data analysis streamline customer engagement. At the point of need, AI tools play a crucial role in fraud detection, lost card scenarios, and handling complex insurance claims, showing how automation can improve responsiveness and accuracy in high-stakes moments.…
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AI in Financial Services Podcast
1 Commodity and High-End Financial Services Customer Relationships - with Kit Cox of Enate 27:55
27:55 Play Later Play Later Lists Like Liked27:55
Play Later Play Later Lists Like LikedToday’s guest is Enate Founder and CTO Kit Cox. Enate makes a comprehensive AI-enhanced business orchestration platform to empower organizations to deliver exceptional services with precision and efficiency. Kit joins us on the program today to unpack the biggest challenges and opportunities in customer relationship management for financial services. From streamlining simple transactions to enhancing complex interactions, Kit reveals to Emerj Senior Editor Matthew DeMello how AI-driven tools are changing how financial leaders communicate and engage with their customers. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.…
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AI in Financial Services Podcast
1 Driving Inclusivity in Financial Services - with Kelly Uphoff of Tala 12:09
12:09 Play Later Play Later Lists Like Liked12:09
Play Later Play Later Lists Like LikedToday’s guest is Kelly Uphoff, Vice President of Data Science at Tala. Tala is a fintech company that develops an app that lets users bridge digital and cash ecosystems seamlessly to manage their finances. Kelly returns to the program to explore how to drive inclusive leadership in fintech. Pulling from examples at Tala, a company that has built a tech leadership team where 75% of its members are women, Kelly delves into the strategies that create a people-first culture, emphasizing the importance of flexibility, diversity, and leadership modeling. To access Emerj’s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.…
A
AI in Financial Services Podcast
1 Driving Financial Inclusion with AI - with Kelly Uphoff of Tala 17:31
17:31 Play Later Play Later Lists Like Liked17:31
Play Later Play Later Lists Like LikedToday’s guest is Kelly Uphoff, Vice President of Data Science at Tala. Tala is a fintech company that develops an app that lets users bridge digital and cash ecosystems seamlessly to manage their finances. Kelly joins Emerj Senior Editor Matthew DeMello on today’s show to discuss how AI and machine learning are driving financial inclusion for underserved populations. Throughout, she explains how Tala leverages alternative data to expand access to credit for individuals shut out of traditional financial systems. Kelly also shares how Tala’s use of proprietary data and advanced AI tools, such as large language models (LLMs), is helping to identify creditworthiness in customers historically overlooked by legacy financial institutions. To access Emerj’s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.…
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