HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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Lenin Gali shows how to move service from portals to people, with AI agents that resolve issues in seconds, not days. Learn how to personalize help inside Slack and Teams, automate smart handoffs with human approvals, and hit KPIs like ticket deflection, time to access, and cost to serve while keeping security and governance tight.
20 episodes