Manage episode 518917467 series 3697095
We break down the “golden window” after a buyer raises their hand, why response speed shapes outcomes, and how “work about work” quietly kills momentum. Then we show how smart automation reopens that window, reduces burnout, and turns reps into trusted advisors.
• the 5-minute and 60-second response advantage
• the 47-hour average response time gap
• modern buyer expectations shaped by instant services
• first responder advantage and lost deals
• work about work as systemic friction
• costs of manual data entry and errors
• burnout and disengagement from repetitive tasks
• automation to elevate people not replace them
• five-second lead-to-rep flow using middleware
• reclaiming nine hours for real selling
• shifting reps from data clerks to advisors
Go to your own company’s website, fill out your main lead form, and time how long it takes for a real human to respond. If it’s more than five minutes, you’ve got a leak—fix it
MSPs are guaranteed to miss out on every opportunity they do not take.
Chapters
1. Framing The Golden Window (00:00:00)
2. Speed To Lead Data Shock (00:00:51)
3. The 47-Hour Response Gap (00:01:43)
4. Modern Buyer Expectations (00:02:30)
5. First Responder Advantage (00:03:36)
6. Root Cause: Work About Work (00:04:14)
7. The Hidden Costs Of Manual Tasks (00:05:15)
8. Burnout, Engagement, And Lost Bandwidth (00:06:40)
9. Automation As The Fix (00:08:07)
10. Five-Second Flow And Middleware (00:09:24)
11. From Data Clerk To Advisor (00:10:45)
12. The 60-Second Leaky Bucket Audit (00:12:10)
18 episodes