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Transforming Your CX From The Teenage Years To Early Adulthood Through A Digital First Experience (Ft. Andrew Carothers - CISCO System)

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Manage episode 453391214 series 2876000
Content provided by Robert Azman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Robert Azman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

I’m wrapping up the year with our continuing exploration of the effective utilization of AI in improving your organization’s customer experience.

My guest on this episode of the All Things Considered CX podcast is Andrew Carothers, CCXP.
Andrew Carothers is a Customer Experience executive known for developing innovative CX strategies that grow revenue, increase renewal rates, and expedite customer adoption. He recently suggested that the state of CX is characterized as being in our teenage years. On our podcast, he talks about how we’ve advanced to early adulthood! A founding member of Cisco System’s CX function, he helped build the function focusing on digital experience and partners. He’s a 12-time International Customer Experience award winner, and frequently writes and speaks on CX topics.

#CX #CXM #AI #DigitalExperience #CustomerExperience

  continue reading

121 episodes

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iconShare
 
Manage episode 453391214 series 2876000
Content provided by Robert Azman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Robert Azman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

I’m wrapping up the year with our continuing exploration of the effective utilization of AI in improving your organization’s customer experience.

My guest on this episode of the All Things Considered CX podcast is Andrew Carothers, CCXP.
Andrew Carothers is a Customer Experience executive known for developing innovative CX strategies that grow revenue, increase renewal rates, and expedite customer adoption. He recently suggested that the state of CX is characterized as being in our teenage years. On our podcast, he talks about how we’ve advanced to early adulthood! A founding member of Cisco System’s CX function, he helped build the function focusing on digital experience and partners. He’s a 12-time International Customer Experience award winner, and frequently writes and speaks on CX topics.

#CX #CXM #AI #DigitalExperience #CustomerExperience

  continue reading

121 episodes

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