The daily drama of money and work from the BBC.
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Content provided by Cathy Love. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Cathy Love or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
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Rerun: Understanding Human Behaviour at Work & What Makes Excellent Customer Service
Manage episode 458122966 series 1434972
Content provided by Cathy Love. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Cathy Love or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Welcome to another insightful episode of Allied Health Business Brilliance. In this rerun episode, Cathy Love is joined by Cate Schreck, the Founding Director and Service Excellence Coach of Light Bulb Training Solutions and Just for Schools. Cate shares her wealth of knowledge on customer service excellence, emotional intelligence, and how Allied Health businesses can create meaningful team engagement to elevate their operations.
A great quote by Cate, “Excellent customer service is not treating people how you want to be treated, it’s treating people how they want to be treated.”
Topics covered on emotional intelligence, customer service blueprint and frontline customer service:
- Cate Schreck’s Journey: Cate reflects on the evolution of Light Bulb Training Solutions and her passion for frontline customer service, emotional intelligence, and team cohesion.
- Emotional Intelligence in Action: Cate explores the importance of emotional intelligence (EQ) versus intellectual intelligence (IQ) in the workplace, highlighting its impact on team dynamics, customer interactions, and overall workplace culture.
- Specialised Training for Schools: Cate shares her tailored approach to equipping non-teaching staff in schools with essential customer service and emotional intelligence skills through her business, Just for Schools.
- The Customer Service Blueprint: Cate’s book, The A to Z of Service Excellence, offers actionable strategies for frontline teams and has become a trusted resource across industries.
Resources Mentioned
- EQ – Daniel Goleman’s Book https://www.danielgoleman.info/
- Cate’s Book – The A-Z of Service Excellence
- LTS Free Resource – The WIN Activity
- LTS Free Resource – Service Excellence Conversations
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared
388 episodes
Share
Manage episode 458122966 series 1434972
Content provided by Cathy Love. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Cathy Love or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Welcome to another insightful episode of Allied Health Business Brilliance. In this rerun episode, Cathy Love is joined by Cate Schreck, the Founding Director and Service Excellence Coach of Light Bulb Training Solutions and Just for Schools. Cate shares her wealth of knowledge on customer service excellence, emotional intelligence, and how Allied Health businesses can create meaningful team engagement to elevate their operations.
A great quote by Cate, “Excellent customer service is not treating people how you want to be treated, it’s treating people how they want to be treated.”
Topics covered on emotional intelligence, customer service blueprint and frontline customer service:
- Cate Schreck’s Journey: Cate reflects on the evolution of Light Bulb Training Solutions and her passion for frontline customer service, emotional intelligence, and team cohesion.
- Emotional Intelligence in Action: Cate explores the importance of emotional intelligence (EQ) versus intellectual intelligence (IQ) in the workplace, highlighting its impact on team dynamics, customer interactions, and overall workplace culture.
- Specialised Training for Schools: Cate shares her tailored approach to equipping non-teaching staff in schools with essential customer service and emotional intelligence skills through her business, Just for Schools.
- The Customer Service Blueprint: Cate’s book, The A to Z of Service Excellence, offers actionable strategies for frontline teams and has become a trusted resource across industries.
Resources Mentioned
- EQ – Daniel Goleman’s Book https://www.danielgoleman.info/
- Cate’s Book – The A-Z of Service Excellence
- LTS Free Resource – The WIN Activity
- LTS Free Resource – Service Excellence Conversations
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared
388 episodes
All episodes
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Similar to Allied Health Business Brilliance
The daily drama of money and work from the BBC.
…
continue reading
Weekly ideas, insights, and tips on management from Harvard Business Review.
…
continue reading
Unlike other business podcasts. No filler and no fluff. HTE is a show for people looking to take charge of their lives and build a successful online business. People who are looking for their next business idea, getting started online, and how to start a business. We understand that starting a business and doing work that matters is not always easy, but it is worth it. Learn more at https://hacktheentrepreneur.com/podcasts/
…
continue reading
News and insight from the business world. Download the podcast via the BBC Sounds app.
…
continue reading
Whatever your business conundrum, there’s a TED Talk for that—whether you want to learn how to land that promotion, set smart goals, undo injustice at work, or unlock the next big innovation. Every Monday, host Modupe Akinola of Columbia Business School presents the most powerful and surprising ideas that illuminate the business world. After the talk, you'll get a mini-lesson from Modupe on how to apply the ideas in your own life. Because business evolves every day, and our ideas about it sh ...
…
continue reading
Diet Science is a fun 7 to 8 minute weekly program with insights and straight scoops on today's health and diet issues from Dee McCaffrey, CDC. Dee is an Organic Chemist who lost 100 pounds, nearly half her body weight, and has kept it off for 20 years by staying away from processed foods. She's the author of The Science of Skinny, released by Perseus June 2012, and The Science of Skinny Cookbook, which was released December 2014.
…
continue reading
The definitive business podcast from the BBC. Each week, the BBC's Evan Davis is joined by bosses, entrepreneurs and industry experts, to lift the lid on how their businesses work, and what it’s like to be in charge. They discuss a big issue, a big challenge, or a big question facing their industry. From managing AI to managing millennials, from supermarkets to supercharging a new product. And our guests will share their stories of success and failure along the way. Podcasts are published ev ...
…
continue reading
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