In this episode of Always On CX:EX, host Josh Chronister talks with Jasper Filon, a contact center expert at AudioCodes, about how logistics companies can improve customer experience with Microsoft Teams.

They discuss the benefits of Teams as a cloud-based platform, integrating contact center features into Teams, using AI for automation, and best practices for implementation.

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Best Moments:

(01:33) Benefits of Teams as a cloud platform — higher uptime, access from anywhere

(07:30) How to improve customer and employee experience by using Microsoft Teams

(15:46) AI can detect customer intent, automate repetitive inquiries, and provide real-time coaching to agents

(28:13) Practical advice on deploying a Microsoft Teams contact center

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Guest Bio:

Jasper Filon is a solution architect and contact center subject matter expert at AudioCodes. He helps customers design and deploy contact center solutions using Microsoft Teams.

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Get Started with Voca CIC:

👉 Start a free trial of the Voca Conversational Interaction Center for 30-days: https://voca.audiocodes.io/signup

👉 Learn more about AudioCodes Voca CIC: https://www.audiocodes.com/solutions-products/voiceai/voca-conversational-interaction-center