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Most AI projects don’t stumble on models or math—they stumble on people. We unpack the research behind those eye‑watering failure rates and show how human needs predict whether AI turns into momentum or frustration. With Mark Blackwell of Arkaro back on the mic, we trace the biggest missteps to six essentials from Hilary Scarlett’s SPACES model: self‑esteem, purpose, autonomy, certainty, equity, and social connection. From job threat and thin training to “shadow AI” at the desk, pilot hell in the corner, and a tidal wave of change that erodes predictability, we connect the dots between psychology and adoption.
Then we rebuild the playbook with the PEOPLE framework. People‑centric leadership treats objections as design inputs. Empowerment brings process owners into problem selection, tool choice, and rollout. Optimisation focuses on clean data, the right use cases, and a dual structure where the steady hierarchy is paired with a volunteer innovation network and an energetic executive sponsor. Purpose‑driven vision ties local wins to a story that unifies a decentralising organisation. Learning closes the loop with short cycles, clear measures, and public celebration so progress compounds and sticks.
You’ll hear why ROI often appears first in reducing admin load, how to turn shadow usage into safe standards, and how to move from hype to habit by solving real bottlenecks. If you want AI that your team trusts, uses, and improves, start where the work lives and build with people, not around them.
Enjoyed the conversation? Subscribe, leave a review, and share this episode with someone wrestling with pilot fatigue. Your feedback helps more leaders find a practical path to AI that actually works.
Connect with Arkaro:
🔗 Follow us on LinkedIn:
Arkaro Company Page: https://www.linkedin.com/company/arkaro
Mark Blackwell: https://www.linkedin.com/in/markrblackwell/
Newsletter - Arkaro Insights: https://www.linkedin.com/newsletters/arkaro-insights-6924308904973631488/
🌐 Visit our website: www.arkaro.com
📺 Subscribe to our YouTube channel: www.youtube.com/@arkaro
Audio Podcast: https://arkaroinsights.buzzsprout.com
📧 For business enquiries: [email protected]
Chapters
1. Setting The Stakes: AI Failure Rates (00:00:00)
2. We’re Pro‑AI, But Execution Matters (00:03:42)
3. Introducing The SPACES Model (00:06:27)
4. Self‑Esteem: Jobs, Training, Credibility (00:11:10)
5. Purpose: Shiny Tools vs Real Strategy (00:15:27)
6. Autonomy And The Shadow AI Economy (00:20:07)
7. Certainty Overload And Change Fatigue (00:24:02)
8. Equity And Where ROI Really Lives (00:27:57)
9. Social Connection And Pilot Hell (00:31:52)
10. The PEOPLE Framework Overview (00:36:27)
11. People‑Centric Leadership In Practice (00:39:57)
39 episodes
