👀 YouTube: https://youtu.be/SJdBFyAKZeM • 👂 Spotify: https://bit.ly/4oUQ62r

In this episode of Beyond the Resume, hosts Chris Papa and Lisa Flicker sit down with Richard Ross, CEO of Quinn Residences, to explore the rise of purpose-built single-family rental communities and what it takes to scale a real estate company from the ground up. Richard shares his journey from accounting to real estate leadership, how Quinn integrates sustainability and technology into its homes, and why culture and language—like calling residents “residents,” not tenants matters for long-term success.

Richard also opens up about leadership lessons, his yoga practice, and even the origin of Quinn’s name — which traces back to Gladiator and Roman history. From handling industry challenges like trespassing scams to shaping the future of housing demand, this episode is packed with insights for anyone interested in real estate, leadership, and building purpose-driven companies.

Chapters

(03:18) From the Great Recession to today: why build-to-rent has exploded

(05:42) Who rents these homes? Millennials, families, and empty nesters

(07:31) Sustainability in action: solar, flooring, leak detection, and smart tech

(10:38) Building efficient operations: Quinn’s hub-and-spoke model

(12:16) Company culture: why they say “residents” instead of “tenants”

(13:44) Tackling trespassing and scams with technology and legislation

(17:07) Richard’s path from accounting to real estate leadership

(22:44) What a CEO really does: people, strategy, and letting go of control

(31:20) Why Quinn is named after a Roman general in Gladiator

Links

YouTube: https://youtu.be/SJdBFyAKZeM

Spotify: https://bit.ly/4oUQ62r

Apple Podcasts: https://apple.co/3I3nkG9

Web: https://www.jacksonlucas.com/podcast/richard-ross