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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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In this episode of the Bits and Bytes podcast, hosts Matthew P. Scott and Joey Wenzler are joined by Adam Kingery and Jeremiah Plaskett from Byteworks to discuss the impact of AI agents on customer experience.
They explore the evolution of AI from simple chatbots to advanced autonomous agents that can handle complex tasks across multiple channels, such as answering FAQs, managing bus schedules for schools, and performing IT support functions like MFA resets.
The discussion also touches on AI's potential to transform contact centers from cost centers to revenue centers while emphasizing the importance of responsible AI deployment.
Tune in to learn how AI can streamline operations and enhance customer interactions across various industries.
Have a question for the show? Email us: [email protected]
To a pitch-free podcast,
Matt & Joey
00:00 Introduction and Episode Kickoff
00:25 Meet the Hosts and Guests
00:41 Discussing WebEx Agents
01:10 AI in Education: Real-World Applications
02:12 Evolution of Chatbots to AI Agents
02:53 Omnichannel Customer Experience
04:48 AI Agents in Schools: A Case Study
07:00 Benefits of AI Agents for Schools
09:39 AI Agents Enhancing Customer Service
17:56 Future of AI in Customer Experience
21:23 The Future of AI in Households
22:11 Revolutionizing School Districts with AI
22:59 Addressing IT Challenges with AI
23:29 Personal Experience with MFA Reset
25:43 AI in Customer Service and Contact Centers
32:47 Implementing AI Responsibly
36:03 Steps to Integrate AI in Your Business
40:40 Conclusion and Future Prospects
20 episodes
