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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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In this episode, you'll hear Lindsay's path from graphic designer to support engineer and how she now manages a team of support engineers. We discuss what this transition has looked like for her as well as the training and learnings she undertook along the way.
In the second half of the episode, we dig into more specific tactics that her and her team have encountered like supporting customers through API version migrations, authentication issues and squashing bugs with their product engineering team.
Resources
- Lindsay Barrett on LinkedIn
- LeadDev
- Support Driven Slack, Podcast, Blog, Job Board, Events
- Growth Space
- Engineering Management for the Rest of Us by Sarah Drasner
- William Vincent's Django Books
Questions or feedback for the show? You can DM us on Twitter at https://twitter.com/buildandlearn_
58 episodes
