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🐾 About Scoop Brothers
Scoop Brothers is a family-owned pet waste removal company based in Charlotte, North Carolina. Founded in 2018 by Daniel and his brother, the company now operates across multiple states through franchising, with hundreds of satisfied recurring customers.
👉 Learn more: https://scoopbrothers.biz/
From Shovels to Franchises: How Scoop Brothers Built a Multi-State Pooper Scooper Empire | Built Local Podcast
When most people think of starting a business, picking up dog poop isn’t the first thing that comes to mind. But for Daniel Sturgis, founder of Scoop Brothers, it was the opportunity of a lifetime.
In this episode, Clay Lawrence (Review Harvest) sits down with Daniel to unpack how a low-overhead side hustle turned into one of the fastest-growing pet waste removal franchises in the U.S. — with 700 + recurring customers and expansion into Kansas City.
Daniel shares his early mistakes, lessons on hiring, scaling through referrals, and how using Review Harvest helped grow from 100 → 400 + Google reviews, fueling nonstop customer growth.
If you run a pooper scooper business or any home service company, this is pure gold on systems, retention, and franchising.
⏱️ Timestamps
0:00 Intro – Meet Daniel from Scoop Brothers
1:00 Why Poop Scooping? How It All Started
2:00 Naming the Company and Early Days
3:00 Getting First Customers (Clip-art flyers + Facebook Groups)
4:00 Hitting 100 Recurring Customers
5:00 Social Media vs Reality in the Poop Scooping Industry
6:00 Breaking Through Growth Plateaus
7:00 Referral Programs that Actually Work
8:00 Why Discount Specials Don’t Convert
9:00 Add-On Services to Boost Revenue
10:00 Customer Retention and Quality Control
13:00 Biggest Mistake – Hiring Too Early
15:00 When to Step Out of Daily Operations
17:00 Lifestyle Balance & Mindset
18:00 Why He Decided to Franchise
20:00 Growing Google Reviews with Review Harvest
22:00 How Reviews Turn into Revenue
24:00 Advice for New Poop Scoopers
25:00 Finding “The Sauce” for Success
19 episodes
