HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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Most system struggles aren’t tech problems — they’re communication gaps. In this episode, I’m unpacking what I learned from hosting the Client Email Glow-Up Challenge and why clear client communication has to come before you start automating anything.
You’ll hear the biggest wins from participants, the ah-ha moments that changed how I teach Email Like You Mean It, and the one shift that makes every workflow easier to build and actually use.
If your emails still feel stiff, scattered, or inconsistent, this is your reminder: start with the words first. Then build the systems to match.
✨ What You’ll Learn in This Episode:
- Why automation can’t fix unclear or inconsistent communication
- How better emails lead to better workflows (not the other way around)
- The simple exercise from the Glow-Up Challenge that revealed hidden touchpoints
- How rewriting a few key emails can instantly strengthen your client experience
- The real magic behind combining Email Like You Mean It + Systems in Session
🔗 Links Mentioned:
- Watch the Client Email Glow-Up Challenge Replays
- Join Email Like You Mean It
- Join the Systems in Session Waitlist
253 episodes