SuperOps CEO Arvind Parthiban on AI, Market Strategy, and MSP Growth Plans

Business of Tech: Daily 10-Minute IT Services Insights

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24h ago 22:57

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Arvind Parthiban, CEO of Super Ops, discusses the company's growth strategy following a recent $25 million Series C funding round. With a focus on artificial intelligence (AI), Super Ops aims to enhance its platform for managed service providers (MSPs) by developing innovative features that streamline IT management. Parthiban emphasizes the importance of being close to customers, revealing plans to relocate the leadership team to the U.S. and expand into European markets. The company is committed to building a strong presence in the MSP sector, leveraging AI to transform service delivery.

Parthiban differentiates Super Ops' approach to AI from competitors by viewing it as a foundational element rather than a mere feature. He argues that while many companies are integrating AI functionalities, true differentiation lies in how these technologies are applied to solve real-world problems for MSPs. Super Ops has invested in a dedicated AI team in New Zealand, focusing on creating meaningful tools that enhance operational efficiency and service quality for its users.

The conversation also touches on the challenges of data access for AI development. Parthiban acknowledges that while Super Ops has a growing customer base, competitors with larger datasets may have an advantage. However, he believes that the company can still leverage its existing data and partnerships to create valuable AI-driven insights and automation tools. He asserts that the focus should not solely be on data volume but also on the quality and applicability of the AI solutions being developed.

Finally, Parthiban addresses concerns regarding Super Ops' marketing strategies, which some MSPs have described as aggressive. He defends the company's approach, likening it to common practices in the tech industry, while also expressing a desire to build trust within the MSP community. He clarifies that while the company is not currently monetizing its AI features, it plans to ensure that MSPs see tangible value before implementing any pricing changes. This strategy reflects a commitment to fostering long-term relationships with customers as the industry evolves.

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