Everything You Want to Know About AI and Contact Centers, But Were Afraid to Ask

CallTalk™ Radio

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2y ago 34:00

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Artificial Intelligence (AI) and Chat GPT are invading the minds of contact center managers around the world. But what will they mean for you and your operation? Join Bruce Belfiore and AI futurist Mark Coudray for a CallTalk episode that confronts AI and its implications for contact centers headon. Mark will share his experience and thoughts in an episode all managers should hear - - to be prepared. About Mark Coudray: Recognized as a premier thought leader & practical strategist who delivers documented gross margin gains and net profit results in todays highly commoditized, price-driven markets. His passion is inventing exceptional business models and processes that excel to their fullest potential. Mark’s work has been published globally more than 500 times. He has also presented at hundreds of industry events over four decades. His work has received multiple international awards for innovation and lifetime achievement. As a life-long learner and problem-solver, Mark has always used his businesses as a proving ground to develop unique strategies. They are known for their innovation and profitability, which are then syndicated within their respective markets. His current focus since 2016 is on the use of Artificial Intelligence, accelerated learning, and “The Physics of Profit” to make any business Competitively Unique. This advantage results in double-digit profitability with significantly less effort. A mandatory requirement is the foundations of his processes be universally applicable. He has worked with companies in the following industries: printing, specialty graphics, apparel decoration, steel fabrication, contact centers, wholistic wellness resorts, contracting, remodeling, and service/professional practices.

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