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How A.I. is Transforming Contact Centers & Saving You Money

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Content provided by BenchmarkPortal. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BenchmarkPortal or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Are you struggling with scaling cll capacity in this time of pandemic? Could you leverage artificial intelligence to make your calls smarter? This episode of CallTalk will provide tips and insights on how to properly assess AI for your center's needs, keep the call flows going, and make you a hero to your CFO by reducing costs. This will include definitions of AI and examples of implementations. Guest: Tim McLain A passionate technologist at heart with more than 25 years of marketing experience, Tim loves using technology to help businesses solve problems and grow their bottom line. Tim is happiest brainstorming new approaches to marketing and communications to help thinQ’s partners better understand, trust, and embrace our cloud communications solutions. As a lifelong learner, Tim has helped bring four Internet startups to life since 1993, spent several years as a newspaper reporter and TV news producer, and boasts long marketing management stints at ProQuest and Netsertive (a top Google Premier Partner).
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172 episodes

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Fetch error

Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on January 29, 2025 19:35 (5M ago)

What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.

Manage episode 261763401 series 1221116
Content provided by BenchmarkPortal. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BenchmarkPortal or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Are you struggling with scaling cll capacity in this time of pandemic? Could you leverage artificial intelligence to make your calls smarter? This episode of CallTalk will provide tips and insights on how to properly assess AI for your center's needs, keep the call flows going, and make you a hero to your CFO by reducing costs. This will include definitions of AI and examples of implementations. Guest: Tim McLain A passionate technologist at heart with more than 25 years of marketing experience, Tim loves using technology to help businesses solve problems and grow their bottom line. Tim is happiest brainstorming new approaches to marketing and communications to help thinQ’s partners better understand, trust, and embrace our cloud communications solutions. As a lifelong learner, Tim has helped bring four Internet startups to life since 1993, spent several years as a newspaper reporter and TV news producer, and boasts long marketing management stints at ProQuest and Netsertive (a top Google Premier Partner).
  continue reading

172 episodes

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