In this episode of the ipushpull podcast "What is your chat strategy?", Neil Weatherall, Head of Technical Sales at ipushpull, interviews Roy Kirby, Head of Core Products at SIX. The discussion centres around the recent launch of the SIX BOT, a Symphony chatbot developed collaboratively by SIX and ipushpull. This bot is designed to automate and streamline the corporate action processes, providing access to information on over 70 corporate action event types to the Symphony community's 600,000 financial professionals. Topics covered:

• Customer-Centric Technology Strategy: Emphasis on utilising technology to simplify and improve customer experiences.
• Concept of Self-Service Data: Empowering users to directly access and retrieve data for better efficiency.
• Data Entitlement and Security: Importance of managing data access within organisations to maintain security and regulatory compliance.
• Adoption of AI and Large Language Models: Exploring AI and LLMs for improved customer interaction and data provision.

#chatgpt, #chatbots, #fintech, #ai, #workflow, #automation

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