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Listen in as we discuss how CapTech’s Annual Consumer AI Study findings have evolved. Brian Bischoff, a CapTech Principal leading our Practice Areas & Services, and Elliott Hartz, a Senior Consultant in our CX practice, join Vinnie for a discussion around what’s changed, what’s surprised them, and how organizations can positively adopt AI technologies for their customers.

  • Over half of consumers are willing to pay a monthly fee for enhanced AI-powered benefits.
  • The shift from simply "trying out" AI to demonstrating clear ROI from AI initiatives.
  • Generative AI’s widespread adoption in both personal and professional settings.
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49 episodes