Average Is the Enemy: How Hospitality Became This Dealer's Strategy for Standing Out | Michael Wood, GM at Jaguar and Land Rover of Virginia Beach

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Today I’m joined by Michael Wood, GM at Jaguar Land Rover Virginia Beach. We discuss Jaguar returning to its roots as a niche sports car brand, the existential crisis facing car dealerships, whether “negotiation-free” really matters—and more.

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Topics:

02:24 How did Michael transition to car sales?

03:14 Why adopt a negotiation-free sales model?

04:36 What defines luxury car customer expectations?

06:36 How to create a unique customer experience?

22:20 How must dealerships adapt for the future?

23:17 How to exceed customer expectations?

25:47 What are current market trends?

28:20 How is tech innovating dealerships?

30:05 What are Michael’s personal aspirations?

34:37 What is Jaguar’s new direction?

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214 episodes

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