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A New Era of Efficiency: Leveraging AI, Data, and Modernization to Improve Public Services

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Manage episode 482814147 series 3610935
Content provided by Carahsoft. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Carahsoft or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Access the podcast to hear Greg Reeder, Senior Director of Public Sector Marketing at Datadog, and Martha Dorris, Founder of DCI Consulting, discuss how agencies increase agility and efficiency with innovative customer experience strategies, digital transformation and proactive application monitoring tools. Listen to practical use cases from the State Department, IRS and CBP showcasing how human-centric design increases engagement and public trust. Dive deeper into related resources like Datadog’s CX eBook, explore solutions tailored for public agencies at datadog.com/gov, and follow The CX Tipping Point® Podcast for ongoing insights into how private-sector CX practices are transforming government service delivery.
  continue reading

274 episodes

Artwork
iconShare
 
Manage episode 482814147 series 3610935
Content provided by Carahsoft. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Carahsoft or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Access the podcast to hear Greg Reeder, Senior Director of Public Sector Marketing at Datadog, and Martha Dorris, Founder of DCI Consulting, discuss how agencies increase agility and efficiency with innovative customer experience strategies, digital transformation and proactive application monitoring tools. Listen to practical use cases from the State Department, IRS and CBP showcasing how human-centric design increases engagement and public trust. Dive deeper into related resources like Datadog’s CX eBook, explore solutions tailored for public agencies at datadog.com/gov, and follow The CX Tipping Point® Podcast for ongoing insights into how private-sector CX practices are transforming government service delivery.
  continue reading

274 episodes

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