Ever wonder who's behind the scenes making sure your loved ones receive consistent, quality care at home? Meet Heather Savoie, Director of Scheduling for AmanaCare's North Platte office, who pulls back the curtain on one of home care's most challenging roles.
After transitioning from care coordinator to scheduling director, Heather now orchestrates the complex dance of matching caregivers with clients throughout Nebraska. She paints a vivid picture of her daily responsibilities: coordinating care schedules, ensuring EVV accuracy, and maintaining direct communication with both caregivers and clients. But beyond the logistics, Heather's role is deeply human – she's the person who "takes that stress and worry away" from families concerned about care consistency.
What makes this conversation particularly fascinating is Heather's perspective on rural healthcare dynamics. Having worked in the field for over 20 years, she highlights how small-town connections create an informal accountability network where "the whole community tends to rally around" care recipients. When caregivers assist people connected to the community fabric, care quality naturally rises because "nobody wants to let Aunt Susie down." This unique aspect of rural care delivery creates a personalized experience that larger urban settings might miss.
The interview also explores the puzzle-like complexity of home care scheduling – balancing clients who need multiple daily visits with caregivers who need time off, all while matching personalities and capabilities. It's a testament to the unsung heroes who work behind the scenes ensuring vulnerable community members receive consistent, high-quality care. Curious to learn more about how home care works in your community? Reach out to AmanaCare to discover the difference that thoughtful scheduling and personalized care can make for you or your loved ones.

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