In this episode of the Care Intelligence Revolution podcast, the host welcomes Carolyn Tipper, an executive coach with significant real-world leadership experience in both global corporations and nonprofit organisations. Carolyn shares her journey from a finance and retail background to social care, highlighting the pivotal moments that led her to find joy and purpose in the sector. She discusses the importance of planning, creating capacity, and the power of a high-quality 'no' to help care leaders move from a firefighting mode to a leading mode. Carolyn also touches on her work with the Open Doc policy library and gives practical advice on transforming leadership styles to create high-performing teams. Listeners are encouraged to rethink their approach to time management and to consider adopting a coaching leadership style.