Building A Career Through Trust And Culture With Will Lankston, Managing Director Of Timpson Direct Careers Unwrapped podcast

Building a Career Through Trust and Culture with Will Lankston, Managing Director of Timpson Direct

27d ago 31:25

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In this episode of Careers Unwrapped, host Mark Fawcett is joined by Will Lankston, Managing Director of Timpson Direct.

What You’ll Learn:

How to thrive in an empowering workplace culture built on trust and kindness
Why saying "yes" to challenging opportunities accelerates career progression
The power of personality-based hiring and why cultural fit matters more than technical skills
How to navigate from entry-level to leadership while staying with one company
Why taking calculated risks early in your career creates long-term opportunities
The importance of embracing change and innovation in retail service management
How upside-down management puts front-line workers at the heart of business success
Why authenticity and willingness to learn outweigh traditional career expectations

Will Lankston is the Managing Director of Timpson Direct within the Timpson Group, where he has built a remarkable 15-year career starting as a management trainee. Rising through various leadership roles, he has been instrumental in expanding the company's diverse service offerings, including vending operations and international franchising. With expertise in retail and service management, Will embodies Timpson's unique culture of trust, kindness, and empowerment through "upside-down management." In this episode, Will shares valuable insights on career development, organizational culture, and business innovation, providing practical guidance for young professionals looking to build successful careers. His journey from shop floor to senior leadership, combined with his experience in implementing cultural change and driving business growth, offers compelling lessons for those interested in retail management and corporate leadership.

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Connect with William Lankston

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Previous guests include: Phil Harding, archaeologist from Time Team; Deborah Meaden, investor on Dragons' Den; Andrew Barnabas, musical composer; Fiona Campbell of BBC Iplayer & BBC Three; Emma Keller of Nestlé; Nick Telson-Sillett, entrepreneur, an angel investor, a podcaster, a startup mentor, and a public speaker; Tessa Clarke, Co-founder & CEO of Olio; Peter Hopwood, Global Tedx Storytelling and Speaker Coach;
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