Join Finbarr Begley, Senior Analyst at Cavell, and Patrick Watson, Head of Research, as they dive into the latest trends and insights from Cavell's CCAS Market Evolution Report. Discover how AI and automation are reshaping the contact center landscape, the impact on agent numbers, and the emerging markets poised for growth. This engaging discussion covers practical use cases, global market sizing, and the balance between automation and human touch in customer service. Don't miss this opportunity to stay ahead in the evolving world of customer experience!