On this episode, we make the case for why companies should favour an up-skill and redeploy strategy over redundancy. Dilli Ching, a Sydney based aviation contact centre management and transformation leader, joins us to discuss her experience in pitching workforce redeployment strategies to senior executives and implementing them successfully.

Key Takeaways:

• Think Beyond P&L: Shape a Forward Looking People Strategy
• Embrace Experimentation & Leverage Data
• Get To Know Your People, Their Transferable Skills, and Hidden Talents
• Up-skilling Can Be Cost Effective in the Long Run
• Your Workforce Will Be Fiercely Loyal

Guest Information: Dilli Ching (view LinkedIn) is a Change Management MBA candidate with over 21 years of experience in contact centre management and transformation within the aviation industry. Her industry experience covers numerous airlines including Singapore Airlines, Thai Airways, and Air New Zealand. She has previously held the role of global head of operations and commercial partnerships and also has experience in travel start-ups.

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