The wonderful Dr Susan Dray shares her journey from obtaining a PhD in experimental and physiological psychology at UCLA to becoming a pivotal figure in the field of Human-Computer Interaction (HCI). Susan recounts her transition from academia to industry, including roles at Honeywell and American Express, and her eventual shift to independent consulting. She discusses the evolution of HCI and human factors, the significance of ethnographic studies, and the importance of listening with one's heart in diverse cultural contexts. Susan also reflects on the birth of SIGCHI, organizational challenges, and her expansive international work. Her insights provide a rich, historical perspective on the ongoing interplay between technology, human behavior, and organizational dynamics, and on the contextual and cultural nuances in technology adoption. She also demonstrates the power of curiosity, self reflection and a service mindset.

Overview

00:29 Episode Introduction

02:49 Susan's Background

03:52 Transition from Academia to Industry

05:37 Early Challenges at Honeywell

06:56 Gaithersburg Conference and SIGCHI Formation

10:15 Human Factors and Computing Systems

13:34 Human Technology Impacts at Honeywell

16:40 The Mindset of a Scientist

22:59 Mentorship and Career Advice

26:30 Career Transitions and Reflections

28:06 Early Challenges in Consulting

30:12 Setting Up a Consulting Business

31:59 International Projects and Usability Studies

38:22 Navigating Cultural Differences and Lessons in Challenges

45:24 Innovative Research in Korea and South Africa

49:26 Embracing Discomfort Curiousity and Self Reflection

52:17 Wrap up

Related Links

Susan Dray webpage and LinkedIn

ACM SIGCHI Special Interest Group On Computer-Human Interaction