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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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In this episode of the Check Into The Future podcast, host Jane Pendlebury is joined by Judi Blakeburn, Chief Commercial Officer for Watergate Bay Hotel, Another Place hotels, and SeaSpace, to share her remarkable journey from implementing Watergate Bay’s first Property Management System (PMS) in 2003 to today’s cloud-powered, fully integrated guest experience platform.
What You’ll Learn:
- How to balance technology implementation with maintaining authentic human connections in luxury hospitality
- Why focusing on Revenue Per Available Guest (RevPAG) creates better outcomes than traditional RevPAR metrics
- How to successfully transition from disparate systems to a fully integrated resort platform
- The strategic advantage of unified guest profiles in driving personalized experiences and increased revenue
- Why empowering guests with self-service technology actually creates more opportunities for meaningful staff interactions
- How to leverage technology to transform outdoor activities and experiences into seamless guest offerings
Judi Blakeburn is Chief Commercial Officer for Watergate Bay Hotel, Another Place hotels, and SeaSpace, a new lifestyle aparthotel brand launched in Cornwall in 2024. With over 40 years’ experience in hospitality, she has played a central role in creating and growing lifestyle brands in Cornwall, Cumbria, and Scotland. Passionate about innovation and digital transformation, Judi has consistently shaped guest-centred experiences that combine commercial success with long-term loyalty. She is committed to exploring how technology can enhance hospitality while keeping people and place at the heart.
Episode Resources:
- Judi Blakeburn on LinkedIn
- Watergate Bay Hotel Website
- Another Place Hotels Website
- Jane Pendlebury on LinkedIn
- Kathrin Cockhill on LinkedIn
- Agilysys Website
2 episodes
