The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
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Rearchitecting Your Business Operating Model for Superior Customer Experience
Manage episode 363452019 series 1458176
Content provided by CIO Talk Network and CIO Talk Network - CTN. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CIO Talk Network and CIO Talk Network - CTN or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
In today’s business landscape, providing a superior customer experience is no longer an option but a necessity for sustained growth and success. However, achieving this requires more than just a few tweaks to existing processes – it requires a complete rearchitecting of the business operating model. From organizational culture and employee training to technology infrastructure and process design, how are organizations reimagining each component to enable a superior customer experience?
Guest: Nitin Sethi, Chief Digital Officer, Consumer Businesses, Adani Group
Guest Bio: https://www.ciotalknetwork.com/contributor/nitin-sethi/
More on this Episode: https://www.ciotalknetwork.com/rearchitecting-your-business-operating-model-for-superior-customer-experience/
More on Innovation: https://www.ciotalknetwork.com/topics/innovation/
More on Digital Transformation: https://www.ciotalknetwork.com/topics/digital-transformation/
More on Leadership: https://www.ciotalknetwork.com/topics/leadership/
Visit CIO Talk Network Website: https://www.ciotalknetwork.com/
Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/
Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/
832 episodes
Share
Manage episode 363452019 series 1458176
Content provided by CIO Talk Network and CIO Talk Network - CTN. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CIO Talk Network and CIO Talk Network - CTN or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
In today’s business landscape, providing a superior customer experience is no longer an option but a necessity for sustained growth and success. However, achieving this requires more than just a few tweaks to existing processes – it requires a complete rearchitecting of the business operating model. From organizational culture and employee training to technology infrastructure and process design, how are organizations reimagining each component to enable a superior customer experience?
Guest: Nitin Sethi, Chief Digital Officer, Consumer Businesses, Adani Group
Guest Bio: https://www.ciotalknetwork.com/contributor/nitin-sethi/
More on this Episode: https://www.ciotalknetwork.com/rearchitecting-your-business-operating-model-for-superior-customer-experience/
More on Innovation: https://www.ciotalknetwork.com/topics/innovation/
More on Digital Transformation: https://www.ciotalknetwork.com/topics/digital-transformation/
More on Leadership: https://www.ciotalknetwork.com/topics/leadership/
Visit CIO Talk Network Website: https://www.ciotalknetwork.com/
Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/
Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/
832 episodes
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Similar to CIO Talk Network Podcast
The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
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continue reading
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continue reading
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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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Download This Show is your weekly guide to the world of media, culture, and technology. From social media to gadgets, streaming services to privacy issues. Each week Rae Johnston and guests take a fun, deep dive into how technology is reshaping our lives.
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