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Episode 8: The CX Experience: Serenova
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Here we have a great conversation with John Lynch, Former CEO and current SVP of Sales (CCaaS) for Serenova. He gives us amazing insights into the platform, new technologies and acquisitions, strategies for implementing video conferencing into your contact center his take on what we are calling "the worlds largest case study for WAH agents and their efficacy." We hope you enjoy the listen.
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