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Episode 9: The CX Experience: Community Workforce Management
Manage episode 344083382 series 3245075
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In this episode Wass speaks with the COO of CommunityWFM, a popular workforce Mmanagement platform, about their platform and its capabilities to improve agent adherence, schedule, productivity and even their roadmap for new product development. CommunityWFM is developing shrinkage modules, coaching and development modules and has even built in mobile applications that your agents will love.
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